Darrin in SI
@verizon.net
| [TWC] Terrible Pixelation on HD Channels in Staten Island NY
I'm about ready to give up on TWC here on Staten Island. My HD channels for the last few weeks look horrendous. The majority of them have terrible pixelation or are breaking up completely. Some look fine though. It took a week for a tech to come to my house yesterday. He replaced some wires, and put on an attenuator. It made little difference. I already have FiOS Internet and phone and pretty much only keep TWC for MSG HD. Unless someone has a solution to what's going on here, I'm going to have to turn on my FiOS TV. I tried to watch the Knicks in HD tonight, but gave up and actually watched the SD channel. Am I only the only here with this problem? |
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billy2
join:2009-02-27
Staten Island, NY
| well know in 30 days from tomorrow or less whats going on with MSG HD and MSG Plus HD on Verizon . Thats all the FCC has left in their "5 Month" deal Verizon gave them on July 7 . Im keeping TWC for MSG HD Networks and NY 1 , unless Verizon gets Channel 1 (FIOS1) in NYC , and the channel 1 in HD (FIOS1 HD) and MSG HD , Im stayin with TW. I currently have the TW phone and Internet now as well, but all that could change sooner or later . |
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billy2
join:2009-02-27
Staten Island, NY
| I noticed my pixleation on the Rangers game last night, and a few other games this season, but overall its been fine. I wasnt home tonight for the Knicks game. I am pushing MSG Networks to also offer MSG 2 and MSG + 2 in HD , hey MASN 2 has an HD Feed in DC, why not MSG ? |
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billy2
join:2009-02-27
Staten Island, NY | ESPN HD is bad , I feel like Im watching the NBA Playoff when they were on ABC HD last Summer |
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Darrin in SI
@myvzw.com
| I'm going to give it to the end of the year, or until Verizon gets MSG HD or a larger capacity DVR. Whichever comes first. I'm paying over $50 more just to keep TWC, than I could be paying for Verizon's Triple Play. It's not worth it for the awful picture I have right now. |
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billy2
join:2009-02-27
Staten Island, NY
| I emailed TWC to escalate these problems. See what happens, Im quite suprised at it though, its been good up until the last 2 weeks or so. I had that same problem with Versus HD when the Devils played NYR on Mon Oct 5 , that seems to be fixed now though. It could also determine the STB , IM using 2 8300 HD DVR's . If Verizon does pick up MSG HD in the next 30 days and FIOS 1 does come to SI, then I will switch, they already have Verizon Wireless. I have Sprint since March awaiting TWC Mobile thats if MSG HD doesnt make its way , and that TWC Mobile is called RR Mobile and will work through Sprint and be in NYC 2010 with Mobile voice following data , which begins Dec 1 in North Carolina. |
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billy2
join:2009-02-27
Staten Island, NY | reply to Darrin in SI
If you want their email address is support_si@twcable.com |
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Darrin in SI
@myvzw.com
| reply to billy2
Thanks for the email. I have an 8300HD too. They suggested I could try a newer box, but I don't think that is the problem. Besides, it's the only DVR that they haven't crippled external hard drive support. I have over 500GB of stuff saved, and I'm not about to lose it just to "try" a new box. |
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Darrin in SI
@myvzw.com
| reply to billy2
said by billy2  :If you want their email address is support_si@twcable.com I sent an email and politely advised them if the issue isn't resolved shortly, I'm turning on my FiOS TV. I really have no alternative at this point. |
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billy2
join:2009-02-27
Staten Island, NY
| see wjhat they say, send back to me tyheir feedback and see what happens . Guy in the VZ Forum tells me that FIOS1 NYC is pushed back due to the budget and that a second feed to the nYC area has to be run from WRNN. I don't like the idea that FIOS1 is using WRNN and that FIOS 1 does not have their own studio. Alot of people on here state they dislike the FIOS 1 and rather have News 12 / NY 1. People are mixed as well, but majjority state of what I first said. NY 1 is also now HD on TWC, dont know if News 12 will go HD on TWC / Cablevision. |
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just lou
join:2008-05-16
Staten Island, NY | The only channel I'm going to miss, and really miss is MSG HD. But at this point, it looks so bad, I can't watch it anyway. |
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just lou
join:2008-05-16
Staten Island, NY
 ·Verizon FIOS
| said by just lou :The only channel I'm going to miss, and really miss is MSG HD. But at this point, it looks so bad, I can't watch it anyway. Finally remembered my login.  |
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billy2
join:2009-02-27
Staten Island, NY | ESPN HD is again bad tonight , MSG HD and MSG + HD look good, MSG + 2 (Devils) is a disgrace , its worse than its been |
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just lou
join:2008-05-16
Staten Island, NY | My wife was trying to watch HSN HD earlier, and the picture is entirely breaking up. ..Perhaps that is a good thing though. lol |
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visuelz
join:2003-05-01
Brooklyn, NY | reply to Darrin in SI
Can you guys send me your serial numbers and a little description of your issue? Either I or someone in SI will look at it. |
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just lou
join:2008-05-16
Staten Island, NY
·Verizon FIOS
| said by visuelz :Can you guys send me your serial numbers and a little description of your issue? Either I or someone in SI will look at it. I'm not sure what serial number you refer to. The one on the DVR?
My problem is this, on some of the channels, the picture is either terrible, or breaking up. On sports channels such as ESPN HD and MSG HD, the picture looks poor, almost like stretched SD when there is no action going on. When there is action going on, the picture gets pixelated and/or starts breaking up. Among the HD channels that are the worst are: ESPN, ESPN News, All MSG, Discovery, SyFi, and a couple of others. I had a tech out Thursday, and he put an attenuator on my line which gave me very good FDC and RDC numbers. (39, 2) Unfortunately, it did nothing to improve my picture. I live in the Bay Terrace area. |
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just lou
join:2008-05-16
Staten Island, NY
1 edit | reply to visuelz
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billy2
join:2009-02-27
Staten Island, NY
| A few things TWC has to do :
Enhance NY1 HD to look like CBS, NBC, FOX, WPIX, ABC .
MY 9 does not have a HD News cast.
NY1 HD and NY 1 SD look the same picture, Im not complaining about it that its bad, its just not HD Video on the News Casts / Video Feed.
FIX the Standard Definition Quality channels on the Samsung 3050 boxes and I guess the 3090 too, although its not in SI, its Samsung . The SD Quality is a blurr on all channels, SA SD Channels are much better .
FIX the Quality on MSG 2 and MSG + 2 / Overflow channels, Channels 197 and 198, Sports Extra 1 and 2, the Qulaity is worse than MSG (27) and MSG + (48) . If I am staying with TWC , the Overflow channels are a must for improvement , where its not the Problems on FIOS TV or DISH or DIRECTV I don't think. The Picture is dark, blurry , especially the main camera feed , the closeups look ok. I will find out or not If I m staying with TWC and that will determine what happens with FIOS1 and MSG HD / + HD on FIOS, they already have ONE Bill, VOIP and Staten Island CTV Channels.
I am not giving you my serial # on my boxes for personal reasons, my name is W. Burgess, Staten Island , Charleston , if you want to look at my area and my boxes. MSG HD , ESPN HD, MSG + HD, ABC HD are bad. TV Guide Channel 51 is still fuizzy as well , dont know why its like that.
Thanks |
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just lou
join:2008-05-16
Staten Island, NY
·Verizon FIOS
| I was actually embarrassed tonight having my friends over to watch the football game. One actually asked me "what happened to my TV", the picture quality was so poor. My house used to be the place to come watch the games. I have the biggest and best TV among us. At this point, I don't know what to do. I'll have to put a Blu-ray disk on to remember what my TV used to look like.  |
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Queens RR
@rr.com | Get DirecTV.. I did, no problems since. HD looks great on my sony $15,000 Sony VPL-VW200 Projector. They even broadcast in 1080p LIVE. not on demand. |
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