mkemp1
join:2009-11-06
Arlington, TX
| 20 feet
I had an install planned and the tech came out to get started(he didn't come to the door. I just heard his ladder hit the side of the house.). I didn't hear anything for about 10 minutes then I get a call on my cell and it's the tech saying that my house is 20 feet too far to install. He never came to the door never a face to face. You would think that ATT could make their availability more accurate. I called the 1800 number on the web site and I asked if they had any idea when the service would be available. The help desk person told me they have no idea and that I should just order the service every so often and have the tech come out and check again. Has anyone else had experiences like this?
I'm in Southeast Arlington, TX. |
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Tel
join:2001-10-12
Mauldin, SC | There has to be a cutoff point on the footage at some point, but I don't think I've ever seen it come down to a distance of 20 ft. |
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scooby
Premium
join:2001-05-01
Schaumburg, IL
| It could probably be made to work if you really want it, but you are going to be on the 19mbit profile (1HD/3SD and max 12mbit internet). I was in the same boat and made them do the install. I really like the service but I really want the second HD stream! |
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mkemp1
join:2009-11-06
Arlington, TX
| reply to mkemp1
Re: 20 feet update
This weekend I had scheduled ATT to come out and install UVERSE. The Tech showed up on time but found a problem with my line. She called out a line tech. He started digging in my back yard and pulled up the line and started testing. Then he ran a new line from the pole to the interface box outside my house. After 4 hours, the original tech came in and said they couldnt get UVERSE to work because I was too far from the "Box". I asked her if my original phone and DSL would be ok and she said they didnt touch the phone or DSL. They left. I tried to get on the internet and guess what... No DSL service. I try the phone, no Dial tone. Also, they left the newly run line draped across my fence and ground. They didnt bury the cable or suspend it. This is only minutes after the techs left. I call ATT and they tell me the best they can do is get someone here 5 days from now. Needless to say I'm pissed. I decided to open the "customer" side of the interface box. I found the green wire was not connected to the post. i connected it and now i get a dial tone. DSL is still dead. I called DSL support and and they will try to get someone out tomorrow to look at it. unfortunately, they can only send someone out during hours I'm at work. I can't take off so they are going to try to fix it without me being there. I don't blame ATT I blame the two techs who up and left a mess. Oh and i still don't know if this cable is going to be properly buried. |
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scooby
Premium
join:2001-05-01
Schaumburg, IL
| It is pretty standard to kill DSL before they start the install. It then needs to be re-ordered typically. I always recommend ordering cable or some other backup until U-Verse is up and working. I remember going a week or two without DSL/phone after trying to get U-Verse installed the first time. Try #2 I was sure to have cable up and working. |
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mkemp1
join:2009-11-06
Arlington, TX
| reply to mkemp1
Re: 20 feet
The Dsl Tech came out today and he was a really nice guy. He was floored that the Uverse techs left everything in the state they did. They had removed the dsl equipment from the Interface box and replaced it with the uverse connectors. When I asked them if my DSL and phone would be back the way it was before they started I was told they didn't touch any of the DSL stuff. So not only were the original techs liars, they were just plain lazy and didn't want to correct their work.
Good news is, I'm back up and running. Thanks Rex. |
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alfnoid
Premium,MVM
join:2002-02-18
| Sounds like att is getting what they pay for in this instance...
For those of you who are not aware the prem techs make considerably less per hour than other techs do.
It is sad, but when they can go to a fast food place or gas station and make as much money they don't really take any pride in their work or put much value on their job. |
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