simplykristi
Cancer Sucks
Premium
join:2001-11-28
Metro KC
 ·AT&T U-Verse
 ·AT&T Yahoo
 ·Comcast
| Want to Complain about Tech
Hi All,
I had to have an additional box set up. At the time I made the appt., I asked for a different tech to come out. I get the same damn tech! I really enjoy listening to the tech as he works on his f'in' cell phone!
Kristi
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My Photo Gallery: »www.simplykristi.smugmug.com/ |
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FattyAcid
join:2009-10-27
Houston, TX | What's the tech doing that bothers you so much? |
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Tanshin
join:2009-07-18
West Simsbury, CT
·AT&T U-Verse
| I imagine that he was talking on his cell phone (personal business?) while he was working. I know my install tech was on his phone with AT&T because they wouldn't send a I/R Tech out, and then when they did, we couldn't connect.
If you're expecting something to be done, you haven't provided any details... |
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texasguy37
join:2009-05-18
Grand Prairie, TX | reply to simplykristi
Did the tech correctly set up the additional box or are you having issues with the new box? |
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simplykristi
Cancer Sucks
Premium
join:2001-11-28
Metro KC
·AT&T U-Verse
·AT&T Yahoo
·Comcast
| reply to FattyAcid
Let me count the ways....
He never introduced himself. I freaking recognized him the last time.
Does not have his own tools and is asking me for tools.
Never showed me how to operate the TV and the box... Luckily I am savvy enough to have figured it out on my own.
Had a freaking review while he was on the job here last time!!!!
Left no channel guide for the TV.
Need I say more?
Kristi
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My Photo Gallery: »www.simplykristi.smugmug.com/ |
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simplykristi
Cancer Sucks
Premium
join:2001-11-28
Metro KC | reply to texasguy37
I went back to make sure the box was working.
Personal calls!
Kristi
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My Photo Gallery: »www.simplykristi.smugmug.com/ |
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simplykristi
Cancer Sucks
Premium
join:2001-11-28
Metro KC
·AT&T U-Verse
·AT&T Yahoo
·Comcast
| reply to simplykristi
GESH I am pissed... Just walked down into my room and found that ceiling tiles were not replaced properly by the tech and did not bother to clean up after himself. Is there a number I can call to complain about this guy? He is NEVER stepping foot in our home again.
Thanks,
Kristi
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My Photo Gallery: »www.simplykristi.smugmug.com/ |
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mmay149q
join:2009-03-05
Dallas, TX
| reply to simplykristi
Hello, this is Matt with U-Verse Tier II Technical Support. I want to resolve your issue as quickly as possible. Please send your account information to uversecare@att.com I'd like to get your issue resolved immediately. I will say that we have no TV Guide for U-verse, but if you know the tech's name and ID, e-mail it to me, and I'll forward it over to the appropriate group and make sure it's taken care of.
Thanks, Matt
U-verse Tier II Technical Support.
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I'm an AT&T Employee dedicated to phenomenal customer service! Don't believe me? Check out my kudos! »/profile/1626573
»How to Contact Tier 2 agents Hours 12PM - 9PM CST. |
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