joako
Premium
join:2000-09-07
/dev/null
 ·AT&T U-Verse
| [Praise] SunTrust Bank
I've been using this bank for about the past 6 months. Not once have they asked me if I want to open some other account with them, when I opened it they let me know "if there's anything you need help with, just give us a call" very impressive every other bank tries to push all their accounts on you.
I misplaced my check card and called their 800 #, pressed 0 and it actually connected me to someone and in under 2 minutes had a normal natural-sounding conversation and my replacement check card is on its way. No BS with PIN #'s and account security questions, just verify your account info.
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PRescott7-2097 |
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LittlePiggie
Premium
join:2009-09-11
1 edit | said by joako  :No BS with PIN #'s and account security questions, just verify your account info. This alone would make me pull my money out of there.
I rather waste an extra minute or two to give them answers to security questions.
How do they know it's really you calling?
I can get your bank account info from your check.
To each his own.
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Selenia
join:2006-09-22
Pittsfield, MA
 ·Verizon Online DSL
 ·RoadRunner Cable
| said by LittlePiggie :said by joako :No BS with PIN #'s and account security questions, just verify your account info. This alone would make me pull my money out of there. I rather waste an extra minute or two to give them answers to security questions. How do they know it's really you calling? I can get your bank account info from your check. To each his own. That alone would flag concern for me. The other things like not forcing accounts on you and speaking to an actual human sound great. However, I would not give business to a bank that fails to take time to verify my identity. Greylock Federal Credit Union gives me most these benefits along with a website with good authentication practices and phone people with the same. However, I never need to show my ID to them because my face is on their computers when I visit them. |
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LittlePiggie
Premium
join:2009-09-11
| said by Selenia : I never need to show my ID to them because my face is on their computers when I visit them. "Holy Crap!"
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»www.ip-adress.com/ip_tracer/ |
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse
| reply to Selenia
said by Selenia :said by LittlePiggie :said by joako :No BS with PIN #'s and account security questions, just verify your account info. This alone would make me pull my money out of there. I rather waste an extra minute or two to give them answers to security questions. How do they know it's really you calling? I can get your bank account info from your check. To each his own. Greylock Federal Credit Union gives me most these benefits along with a website with good authentication practices Let me guess, for you "good authentication practices" Is the inconvienent crap like Bank of America SiteKey and I think chase has one where they have to call your home phone # and you have to enter a PIN # the first time you use a computer to login to their site.
Suntrust has none of that useless crap to protect stupid people against themselves. I visit their website from any computer and login with a username and password... nothing more. It is the ONLY bank that let me use a 7 character password actually... every other bank forces you to use a 8+ character password.
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PRescott7-2097 |
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thedragonmas
join:2007-12-28
Albany, GA
| said by joako :Let me guess, for you "good authentication practices" Is the inconvienent crap like Bank of America SiteKey and I think chase has one where they have to call your home phone # and you have to enter a PIN # the first time you use a computer to login to their site. Suntrust has none of that useless crap to protect stupid people against themselves. I visit their website from any computer and login with a username and password... nothing more. It is the ONLY bank that let me use a 7 character password actually... every other bank forces you to use a 8+ character password. sitekey is a picture that authinticates the site. thats it, its STILL just a username and password to log in. its just an antiphishing tool.
now if your refering to the OPTIONAL changing pin code on a card thats a different matter. |
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Technogeez
Gone but not forgetting
Premium
join:2007-01-20 | reply to joako
Sun Trust...
Are they on the list of endangered banks?
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Read your contract and TOS before signing anything. |
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joako
Premium
join:2000-09-07
/dev/null
·AT&T U-Verse
| reply to thedragonmas
said by thedragonmas :said by joako :Let me guess, for you "good authentication practices" Is the inconvienent crap like Bank of America SiteKey and I think chase has one where they have to call your home phone # and you have to enter a PIN # the first time you use a computer to login to their site. Suntrust has none of that useless crap to protect stupid people against themselves. I visit their website from any computer and login with a username and password... nothing more. It is the ONLY bank that let me use a 7 character password actually... every other bank forces you to use a 8+ character password. sitekey is a picture that authinticates the site. thats it, its STILL just a username and password to log in. its just an antiphishing tool. now if your refering to the OPTIONAL changing pin code on a card thats a different matter. + answering 2 questions the first time you login from that computer, after you clear cookies or login from a computer and choose not to remember yourself.
If they ONLY added a picture and the phrase I could care less.
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PRescott7-2097 |
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Selenia
join:2006-09-22
Pittsfield, MA
·Verizon Online DSL
·RoadRunner Cable
1 edit | reply to joako
The good authentication practices are the pass mark for example. It's an image with a phrase on it that you chose to make sure the request hasn't been hijacked. The cookies use a hash to identify each computer, including OS/browser string, along with a preshared key, which changes every visit. If the computer is not recognized, it will ask a series of challenge questions that you designed before even letting you enter your password. All cookies use ssl. Just to name a few things.Oh and the pictures they keep on their computers at the bank itself stop forged IDs from working. So, it's not only convenient. It helps security.
In the world of banking, saving stupid people from themselves is important to preserve financial stability for the nation in these times. In the world of computers, I like to often see stupid people burn themselves, but banking is a bit more serious. |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| reply to LittlePiggie
said by LittlePiggie :How do they know it's really you calling? "just verify your account info." He didn't specify what he had to verify. Also, it helps if you call from your own phone. Try calling in from a phone that isn't on the account and watch the security alarms go into hyperactive.
Also, he wants the replacement card to his address, and it has to be activated first before use. I don't see the problem here.
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"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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LittlePiggie
Premium
join:2009-09-11
2 edits | said by KrK :[he wants the replacement card to his address, and it has to be activated first before use. I don't see the problem here. So, if I know where he lives and he has one of those streetside mailboxes (hardly anyone locks them) and I order a replacement card all I have to do is wait a few days then wait for the mailman to drop it in his box and walk over and take it.
I see a problem!
When I activated a new card all I do is call the number on the card.
Damn if he's not at home at that time I can also break into his house and call from his phone then rob the place.
I'll take a bank that ask a million questions over one that doesn't anyday!
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»www.ip-adress.com/ip_tracer/ |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to LittlePiggie
said by LittlePiggie :No BS with PIN #'s and account security questions, just verify your account info. My chase business credit card is like that, they see the number im calling from, just say activate my new credit card and its done.
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on the other end of the spectrum is wamu activation, they act like i'm applying for a job at the NSA or something with all the info they want including the last 3 purchases i made with the card and the amounts.
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
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thedragonmas
join:2007-12-28
Albany, GA
| reply to joako
said by joako :said by thedragonmas :said by joako :Let me guess, for you "good authentication practices" Is the inconvienent crap like Bank of America SiteKey and I think chase has one where they have to call your home phone # and you have to enter a PIN # the first time you use a computer to login to their site. Suntrust has none of that useless crap to protect stupid people against themselves. I visit their website from any computer and login with a username and password... nothing more. It is the ONLY bank that let me use a 7 character password actually... every other bank forces you to use a 8+ character password. sitekey is a picture that authinticates the site. thats it, its STILL just a username and password to log in. its just an antiphishing tool. now if your refering to the OPTIONAL changing pin code on a card thats a different matter. + answering 2 questions the first time you login from that computer, after you clear cookies or login from a computer and choose not to remember yourself. If they ONLY added a picture and the phrase I could care less. your kidding right? i have no problem doing that as obviously they want to make sure its YOU logging in. for crying out loud i have a catalog credit account that does the exact same thing.
now i could see if they required say a 128 character password.
or hey, a PGP key.
or maybe use your computers mic for voice print authentication |
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK
·AT&T Yahoo
·AT&T DSL Service
·Cox HSI
·AT&T Southwest
| reply to LittlePiggie
Yes, you could stake out his mail, checking it every day for 2 weeks and stealing his mail, then yes you could sneak into the yard and tap into his NID and make the phone calls from his phone line to order and activate the new cards. (Assuming he's not VOIP or Wireless...) It's possible. Sure, it massively increases the chances of getting busted as well as adding lots of extra federal charges to the crime spree. It's also much more unlikely, and even if someone went to all that trouble, he'd still not be liable.
Really, I'm sure Suntrust was satisfied it was him.
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"Fascism should more properly be called corporatism because it is the merger of state and corporate power." -- Benito Mussolini
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LittlePiggie
Premium
join:2009-09-11
| said by KrK :Yes, you could stake out his mail, checking it every day for 2 weeks and stealing his mail, then yes you could sneak into the yard and tap into his NID and make the phone calls from his phone line to order and activate the new cards. (Assuming he's not VOIP or Wireless...) It's possible. Sure, it massively increases the chances of getting busted as well as adding lots of extra federal charges to the crime spree. It's also much more unlikely, and even if someone went to all that trouble, he'd still not be liable. Really, I'm sure Suntrust was satisfied it was him. Do you really think a criminal cares?
There's lot's of money to be made from having someone elses card.
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KrK
Heavy Artillery For The Little Guy
Premium
join:2000-01-17
Tulsa, OK | Yes, they care. Easy targets and easy pickings. They move on to something easier. Example: Purse on front seat of car. |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to KrK
Re: [Praise] SunTrust Bank
said by KrK :Yes, you could stake out his mail, checking it every day for 2 weeks and stealing his mail, then yes you could sneak into the yard and tap into his NID and make the phone calls from his phone line to order and activate the new cards. Easier to just bonk him on the head and take his cell.
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When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
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