drmoondog
join:2005-03-01
Bowling Green, KY
1 edit | [Speed] Bowling Green, Ky - download in the garbage
I have the 20MB service but for the last week it has recored speeds of 5MB to 16MB in the evenings. During the daylight hours I can achieve 20MB. I have called support 5 times now since last Wednesday a week ago. They first told me that my modem was bad. service came next day and confirmed as far as he knew without checking anything inside or outside. He stated that he does not carry modems. I went to BB and bought motorola surfboard and placed it in line-call to register mac. At that time my speeds were the same down speed of 5MB to 12MB. Called support for the 3rd time and they had me power up/down modem and router with same poor results. They scheduled a service call for last Friday 7 to 7. They didn't show. Called again on Monday this week-They were extremely sorry and promised that the problem would be corrected-service rep stated that it looked as if the problem was outside the house. They scheduled appt for this past Tuesday and guess what they didn't show again. Called support with same BS promised that they would call sometime today about the problem. Well it has been 24 hrs and no contact. I am getting tired of talking w/support and no results. Any ideas would be greatly appreciated Sorry for the length but this is short as I could share it b/c of the multiple issues |
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RacenutBG
join:2003-02-18
Bowling Green, KY
 ·Insight Communicat..
 ·Insight VOIP
| Been down this road before. Speed good during off peak hours, in the crapper during primetime. I bet it starts to come back around 11 pm or so right? Insight always tries to tell you its something with your equipment. In reality, the cause is nothing that a tech can fix at your house. Im not a cable genius but its just that insight has to many modems on your route to the internet. They let it all clog up before they decide to split the traffic. In my case it only took them 4 months to fix it. Good luck. |
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mememe2
@insightbb.com
| reply to drmoondog
There's nothing unusual about internet congestion in general, people off work checking their connection speeds or surfing, watching streaming video, etc.
There is nothing that needs to be done, 5 to 16MB is far more than you need to watch streaming video or surf, etc. If you would rather we all payed more so the entire internet had less congestion, no thank you I am fine with it the way it is and that is using a mere 10Mb Insightbb connection which I never fully exploit, the other end I connect to is always the bottleneck. |
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Singular
Premium
join:2008-08-13
Shelbyville, KY
| reply to drmoondog
said by drmoondog  :I have the 20MB service but for the last week it has recored speeds of 5MB to 16MB in the evenings. During the daylight hours I can achieve 20MB. I have called support 5 times now since last Wednesday a week ago. They first told me that my modem was bad. service came next day and confirmed as far as he knew without checking anything inside or outside. He stated that he does not carry modems. I went to BB and bought motorola surfboard and placed it in line-call to register mac. At that time my speeds were the same down speed of 5MB to 12MB. Called support for the 3rd time and they had me power up/down modem and router with same poor results. They scheduled a service call for last Friday 7 to 7. They didn't show. Called again on Monday this week-They were extremely sorry and promised that the problem would be corrected-service rep stated that it looked as if the problem was outside the house. They scheduled appt for this past Tuesday and guess what they didn't show again. Called support with same BS promised that they would call sometime today about the problem. Well it has been 24 hrs and no contact. I am getting tired of talking w/support and no results. Any ideas would be greatly appreciated Sorry for the length but this is short as I could share it b/c of the multiple issues Let me put it this way for you. All nodes at this point in time to my understanding have a maximum download throughput of about 48megs. Some nodes are severely overloaded. When two users are using 20 megs a piece and the rest are just browsing the internet that node is going to reach 48 megs easily. No keep in mind some nodes have 100 or more users. Chances are you are on one of these nodes, especially if it is happening during peak hours. If you keep calling support your going to get the same story every time, nothing is going to change. My suggestion to you is to go back to 10.0 where there is more bandwidth per user the way the node is divided up. Chances are your going to get the full 10 meg all of time versus the 5 and then 16 and then 5 again all over the board. Honestly I am not sure why insight rolled out the 20.0 service knowing that this was going to be a problem, and splitting nodes and setting up load balancers are costly and ineffective. I am however happy to say that when docsis 3.0 gets rolled out, this issue will no longer exist. |
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