dmelling
join:2009-02-26
New Paris, OH
| Warning - Extended Reach DSL availability
Called Centurylink one week ago......they said that Extended Reach DSL was available for my parents home. The cable modem arrived and the line was to be provisioned today.
I drove one hour to their home to get them setup....the modem would never sync. Finally called support to find out that the order was cancelled because DLS was not available in the area. It would have been nice to get a call to let us know that it was not even possible, the excuse was that the merging of Embarq and Century Tel showed anyone could get Extended Reach.........very frusterating......... |
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Tarheels Fan
Premium
join:2006-01-05 | Yeah - that does suck. There have been some challenges merging into the Centurytel system. Unfortunately you have experienced one of them. So far, only OH has been merged. |
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riblet
join:2006-03-08
Naples, FL
| reply to dmelling
Well, part of the problem is you are trying to use a cable modem with DLS.  
This is nothing new. Sprint couldn't get it right either and happily sold plans to people who were out of range. |
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billaustin
Bill
Premium,MVM
join:2001-10-13
North Las Vegas, NV | reply to dmelling
From what I read in the other threads, Extended Reach DSL always included a technician visit for setup. Additional work on the line is sometimes required to make it work, along with the Smart Coils having to be installed. |
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