dango
join:2009-11-05
Buena Park, CA
2 edits | [Line Problem] irregular ping
my ping is stable but its stays high. i use to ping 20 to california servers and like 50 to texas servers. i play games. and now i get a stable high ping.also a tech came to my house to fix my upload and download speed. the download and upload speed are normal now which is odd why my ping is still high. here is my line report. im new to the forums just post to me what else i should put up
»/linequality/nil/2583097
speed test report:
a trace route to a game server i usually play on with 20 ping
C:\Documents and Settings\Derrick>tracert 68.64.136.10
Tracing route to vlan10.core.ge1.lax.vivid-hosting.net [68.64.136.10]
over a maximum of 30 hops:
1 1 ms 1 ms 1 ms 192.168.1.1
2 48 ms 47 ms 46 ms adsl-75-4-31-254.dsl.irvnca.sbcglobal.net [75.4.
31.254]
3 48 ms 47 ms 48 ms dist4-vlan60.irvnca.sbcglobal.net [67.114.50.66]
4 46 ms 47 ms 47 ms bb2-g2-0.irvnca.sbcglobal.net [151.164.41.239]
5 51 ms 47 ms 49 ms ex1-p15-0.eqlaca.sbcglobal.net [151.164.39.161]
6 51 ms 54 ms 54 ms xe2-3.cr01.lax01.mzima.net [206.223.123.62]
7 * 51 ms 53 ms xe1-0.cr01.lax02.mzima.net [64.235.224.182]
8 52 ms 50 ms 49 ms ge1-1.ar01.lax02.mzima.net [64.235.224.214]
9 52 ms 49 ms 50 ms fe0-vividhosting.cust.lax02.mzima.net [67.199.13
5.62]
10 50 ms 50 ms 51 ms vlan10.core.ge1.lax.vivid-hosting.net [68.64.136
.10]
Trace complete. |
|
tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| Sounds like you got put on an interleaved mode when you had line issues. I'll bet they didn't take you off that once they fixed the problem.
You don't say which modem you have but if you look #9 this FAQ it will help you to get to your line stats, part of which will show if you are on Fast or Interleaved mode.....
»Pacbell FAQ » What information do you need in order to help me with my DSL problem?
If you are interleaved, then maybe you can call back in on your trouble ticket and get them to fix it or else you'll have to post here in the AT&T Direct forum and wait for a tech to get to your post. Here's a link to the Direct forum....
»/speak/sbcdire···A%3D%3D?
Note that AT&T Direct is a private forum so only you and the AT&T techs can see your thread. Also, the techs are usually pretty swamped with requests so be patient, they'll get to you as soon as they can. Since you have a working circuit they may bypass you to work on ones that are having problems.
Finally, don't reply to your AT&T Direct post until one of the techs has replied first. They look for unanswered threads so if they see any replies they may bypass yours, thinking someone else is helping you. |
|
dango
join:2009-11-05
Buena Park, CA
2 edits | reply to dango
i have the speedstream 5100a the number 9 is for 5100b
1) Which AT&T DSL Package do you have –
Express
2) Which modem brand and model do you have? Speedstream 5100 4 light
3) Are you using a router? Netgear wgt624 v3
4) Is your PPPoE login info (username & password) entered in the modem, in your router or do you use PPPoE software? it is entered in my router
5) Describe the lights on the modem when the trouble occurs. all the lights are green solid and activity is blinking.
6) Confirm that you’ve checked to ensure that ALL devices plugged into the wall jacks serviced by your DSL phone number (except the DSL modem) have filters fitted? yes, tech support came earlier this week to fix my connection. and the phonelines were checked.
7) Confirm that you’ve powered off the modem and started it again and whether or not that made any changes with your problem? yes i have
8) Do you hear any type of noise on the DSL phone line or any other unusual telephone symptoms? no i dont |
|
tonydi
Premium,MVM
join:2001-05-11
San Jose, CA
| There is a way to get stats from the earlier 5100 but it's a bit involved. Here's the FAQ on how to set it up...
»Ameritech - SBC FAQ »Funhouse info on the original 5100a Modem including how to get at line stats
You'd want to look at the syslogshow page. I'd say post in Direct and get in line because it's a really good possibility that you're on interleaved and they'll need to fix it. If you go through the procedure to get to the log and we find that you're on "fast" mode, we'll have to do more tests. |
|
dango
join:2009-11-05
Buena Park, CA | reply to dango
fixed! |
|
tonydi
Premium,MVM
join:2001-05-11
San Jose, CA | Excellent and kudos to the tech in Direct that jumped on your problem so quickly! |
|
