VOIPoTim
VOIPo.com
Premium,VIP
join:2006-06-06
Houston, TX
4 edits | Router
If you have to use our adapter behind a router, make sure the following port range are forwarded:
5060-5080 (TCP and UDP)
35000-65000 (UDP)
Also disable any SPI firewalls and SIP ALG if your router has it.
These changes will likely completely resolve most of your issues.
In terms of billing, we recommend using a credit card for payment so it can be automatically charged when a balance is due. While we do accept PayPal for users with a credit card, it is not recommended.
The vPanel "Click to Pay" tool does not support making a PayPal payment because we can't just process a PayPal payment. The reason for this is that PayPal requires the user to be redirected to their site and through their process to complete the payment.
We do need to clarify that on the site some because users seem to think we can just "charge PayPal" when a payment is due but that's not the case. With PayPal, when a payment comes in the system attempts to match it up based on the info PayPal sends with the transaction and apply it but if the e-mail, subscription ID from PayPal or any little detail is different from the info in the client profile, it won't be matched up automatically. The way PayPal requires things to be done is one of the biggest caveats with their service especially for services with variable usage/charges.
If yours are not applying automatically then something is not matching which our billing department can work through with you. If you're having problems with billing getting this done, PM me the ticket numbers or email tim @ voipo.com and I'll take a look. I recommend using a credit or debit card for automatic billing. |
