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mcoskun
join:2009-10-28
| Acanac Inc SCAM
After a thorough research, I decided to obtain Internet connection from Acanac-Inc. The speed of the connection and the unlimited data availability were what effected my decision. Accordingly on 2009-09-21, I paid $277.35 on my credit card and purchased a one-year High Speed DSL Internet Connection from Acanac Inc.
I was told the connection would take 7-10 business days, so I patiently waited. After 11 business days, I stepped up and called to see why I still do not have Internet, only to find out that my order was rejected (WITHOUT NOTIFYING ME NOR REFUNDING THE $277.35 I HAVE PAID). Then I politely asked why I was not notified and I did not get any response. Apparently, I did not have a "dry loop" and thus Acanac Inc. found the right in themselves to reject my paid order with no notifications or refunds, waiting for me to get bugged and call in myself. Naturally, I wanted to get transferred to the Customer Service Department, though not surprisingly, THERE IS NO CUSTOMER SERVICE DEPARTMENT in Acanac Inc. So I asked for a refund and hung up.
Weeks later, I checked and I was not refunded! Thus, I decided to give them a second chance and called in again. First, I called Sales Department and talked to Loretta from Sales, who told me she would transfer me to the Tech Department for the purchase of a Dry Loop. So I got transferred to Stephan from Sales and he told me that they charged me $96 more for the Dry Loop and that I would have Internet within a week, by Thursday (2009-10-29), roughly 38 days after my initial transaction to purchase Internet. Just to be on the safe side after the first inconvenience, I called in on 2009-10-28 and asked if everything was on schedule and if I should be expecting people at my home on Thursday. Randy from Sales Department bounced me to Randy from Tech Department, who told me that my order was rejected, again! Surprise, surprise... I calmly asked what the reason was, and a technical message was read to me. When I asked him what it meant, he said he never heard of it before and that he does not know, then he stood silent. I was perplexed as to if I should know the meaning of the technical message, and when I expressed my bewilderment to Randy, he excused himself for a couple of minutes, in which he tried to find out the meaning of the message. He could not. He gave me a wild guess as to what the problem might be and suggested I reorder. I asked to speak to a supervisor and learned that there were no supervisors available, ever, then I asked to speak to anybody that could help me with customer service, and learned for the second time that there were no customer service employees available, ever. So, I asked to get my money refunded and he said that there is no department that I can speak to, which can help me with that. Basically, I was in a LIMBO.
Now, feeling utterly deceived, and practically robbed, I do not know where to start complaining about the serious inconveniences of Acanac Inc. Not only I'm left without Internet for more than a month, I'm also robbed $277.35+$96 = $373.35 in total. I have two small businesses and even in both of my two small businesses, customers are able to reach a supervisor, talk to customer service, and if they are unsatisfied, get refunded their money over the phone. Among the thousands of different transactions I had to make throughout my life, I never dealt with an organization so amateur, deceiving, and blatantly unorganized. I cannot start to express my lack of satisfaction, inconvenience, and frustration.
I'm being pushed to a corner with no choice but to contact and deal with Consumer's Association of Canada and Canada's Office of Consumer Affairs.
No notifications, no refunds, no service, no connection, no customer service, no supervisors! I need efficient help and I need it quick! | |
Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC
1 edit | Please, send me some identification information (Acanac ID ticket number or so). I will check ASAP. Regarding refund, you are not robbed. You will receive the money back.
Best regards. | |
Anon
@acanac.net
| reply to mcoskun
Dry Loop is required when you do not have a dedicated "land line", eg: home phone through a standard TIP/RING provider (Bell etc.)
Bell or whomever owns those lines then requires a fee of $XX.XX to rent those lines without the purchase/service of a "land line". The $96 fee is what Bell or the local phone company gets, this is NOT an Acanac SCAM!
In the case of Buyer Beware, you should read everything, not just go for "OK, THAT LOOKS TO BE WHAT I NEED AT A GLANCE". Perhaps ACANAC should be more forward with the "naked" or "dry-loop" dsl setups to prevent any further confusion.
As for refunds, that totally is unprofessional IF you did make all the correct communications. I am fortunate to have had a FLAWLESS "dry-loop" DSL and Home Phone through Acanac services. Fantastic provisions at low prices sometimes have their drawbacks, lack of or limited customer service, however SUPPORT is fantastic for those who need it 
-Happy Acanac Customer (Windsor, Ont) | |
Acanac PN
Acanac Support
Premium
join:2008-10-27
Montreal, QC | Than you, Happy Acanac Customer (Windsor, Ont)! | |
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