lolaiba
join:2009-10-23
2 edits | ViaTalk updated their Terms of Service regarding fraud use
Have anyone noticed that ViaTalk updated their TOS on 10/20/2009 by removing the clause regarding fraudulently used service. The removed sentence is:
"If you feel that your service has been fraudulently used or stolen, you must notify us within 30 days or you will be held responsible for any additional service charges generated.".
You can still see the old version on Google cached page at:
»www.google.com/search?q=viatalk+tos
»74.125.155.132/search?q=cache:ln···6gt%253B
According Google, the snapshot of the page was captured on Oct 16, 2009 18:11:56 GMT. I've also attached a copy of their old version in PDF here in case Google cache get updated. |
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dcurrey
Premium
join:2004-06-29
 ·ViaTalk
| Seems they are limiting exposure to theft. Companies like Phonepower have no such mention of who is responsible for fraudulent charges either.. Vonage says you are responsible for all fraudulent charges up until you notify them. And if you fail to notify them in a timely manner they will levy additional charges against you. |
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lolaiba
join:2009-10-23
2 edits | Yeap.
It's interesting to see that they made it less clear on who is responsible instead of saying that you are responsible.
I wonder how much it has cost them for the fraud in the past?
Anyone here made them to pick up the fraud charge before? ... And how much was that?
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nonymous
join:2003-09-08
Glendale, AZ
| reply to lolaiba
So someone hacks your VOIP company supplied adapter then you pay. Or they hack the VOIP suppliers side equipment it is your fault. They supplied the adapter and set the passwords and how they access it from the net not me. I do have it behind a router but it is still connected and could be hacked.
I did not set it up they did. |
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lolaiba
join:2009-10-23
| reply to lolaiba
ViaTalk updated their TOS again on 10-29-2009 to including the following:
quote:
If you feel that your service has been fraudulently used or stolen, it is your responsibility to notify ViaTalk. Until you notify ViaTalk, you will be liable for all use of our service using a device stolen from you and any stolen, fraudulent, or unauthorized use of our service whether or not it involves a stolen device.
This makes it much more clear on who is responsible on the fraud use. |
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nonymous
join:2003-09-08
Glendale, AZ | reply to lolaiba
Someone hacks Viatalk or their provided adapter I pay. Wonderful. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
 ·Metrocast Communic..
 ·AT&T DSL Service
·ViaTalk
| said by nonymous  :Someone hacks Viatalk or their provided adapter I pay. Wonderful. I would imagine that this is in place due to something that recently happened.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
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nonymous
join:2003-09-08
Glendale, AZ
| reply to lolaiba
I understand if I let my adapter be stolen then just never told Viatalk. Or I left my account credentials out for all to see at a work or anything like that.
If someone taps my Qwest pots line in Qwest cable three blocks from me not my fault. I have known others that has happened to and Qwest eats it.
If someone taps my VOIP over which I have no control not my fault. Ok I am being devils advocate. But it may make switching to VOIP harder for some. You hear of computers and safety everyday so now VOIP will not look safe. I need to assume the VOIP carriers risk for them.
This may be in all good intentions for a customer really messed up themselves giving out their byod credentials etc. But it puts everything back to all customers. The customer is always wrong, always. |
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ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
clubs:
·VOIPo
·Metrocast Communic..
·AT&T DSL Service
·ViaTalk
| said by nonymous :I understand if I let my adapter be stolen then just never told Viatalk. Or I left my account credentials out for all to see at a work or anything like that. If someone taps my Qwest pots line in Qwest cable three blocks from me not my fault. I have known others that has happened to and Qwest eats it. If someone taps my VOIP over which I have no control not my fault. Ok I am being devils advocate. But it may make switching to VOIP harder for some. You hear of computers and safety everyday so now VOIP will not look safe. I need to assume the VOIP carriers risk for them. This may be in all good intentions for a customer really messed up themselves giving out their byod credentials etc. But it puts everything back to all customers. The customer is always wrong, always. Say you have zero security on your network and someone gets your credentials. They could in theory rack up a very high dollar amount of calls.
--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."
Have you been touched by his noodly appendage? »www.venganza.org |
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nonymous
join:2003-09-08
Glendale, AZ
2 edits | reply to lolaiba
The device is supplied to me. Say it is not BYOD device. This device is supposed to run on the internet in DMZ. How is my network different? No matter what traffic is on my local network the device should be secure as it is supposedly designed to run DMZ to the net?
I am not talking say a soft phone on a rooted computer. For now to make things simple I am talking a straight VOIP supplied device. No credentials for me to access or BYOD.
Some VOIP say to put it in DMZ as it may not be compatible with some routers to make a device work.
Plus think IPv6 when things change and a toaster has its own IP. Security will still be in place for a local network but things will still be different than today. |
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