anthonee1230
join:2009-04-08
Richmond, BC
| Telus high ping between 730 and 1130PM?
Been getting REALLY high pings between 730 and 1130PM lately (last few weeks)
Called Telus tech support and he told me to plug it into the router directly, ping didn't go down. He also told me to do a Speedtest and my speeds were fine (High speed enhanced 3.0) I got around 2.7 but my ping to the server during that time was 337 and the server was located in Vancouver.
Anyone have any theories as to why the ping is only like this between 730 and 1130PM?
I live in Richmond in case you're wondering. |
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Glynn023
join:2009-03-01 | try testing to chicago...
theres a router there right off the network that may end up giving better results
--
My opinions are my own and are not necessarily those of my employer. |
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anthonee1230
join:2009-04-08
Richmond, BC
| reply to anthonee1230
Well problem is normally my pings to Chicago servers are around 109 - 120ms in TF2 and during that period of time starting maybe about 2 weeks ago the pings were around 200-250ms.
The thing is ALL my pings are that way and directly connecting to my router does nothing to fix it (I've even gone as far as reformatting Windows to ensure that Spyware and viruses are not the problem)
Like when I do a speedtest on the Vancouver speedtest server, I usually get around 100-120ms ping, but during 730 - 1130PM I get around 300-350.
When I speedtest the Richmond servers my pings are ususally 40-50ms, and during that period of time they are 100-120ms.
So ALL of my pings are much higher than they should be.
Could it be possible that Telus is routing ALL my traffic in some strange way. Surely this problem can't be on my end? |
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randomguy
@telus.com | They're not going to randomly route your traffic differently between 730 and 1130pm.
when it happens during a certain time its usually saturation somewhere. |
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anthonee1230
join:2009-04-08
Richmond, BC | That was what I thought. But then how can I fix this ping problem?
Website loading isn't as responsive as usual either during this time. |
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river_ratbc
join:2007-09-21 | reply to anthonee1230
trace route would give you an idea where the issues lies. |
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roscoojam
join:2007-07-23 | reply to anthonee1230
I live in ladner (next to richmond) and i also notice my ping is way higher then normal between 7-12pm...
speed test are normal just ping |
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anthonee1230
join:2009-04-08
Richmond, BC
| reply to anthonee1230
here's a tracert of dslreports.com
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 35 ms 37 ms 35 ms 10.239.208.1
2 37 ms 35 ms 33 ms 208.181.242.66
3 34 ms 35 ms 35 ms 209.121.3.30
4 54 ms 53 ms 52 ms 154.11.10.165
5 179 ms 191 ms 180 ms chcgildtgr00.bb.telus.com [154.11.11.34]
6 166 ms 169 ms 173 ms peer.chcgildtgr00.bb.telus.com [154.11.2.126]
7 196 ms 190 ms 186 ms nyk-bb2-pos7-1-0.telia.net [213.248.80.73]
8 193 ms 194 ms 202 ms nyk-b3-link.telia.net [80.91.250.93]
9 217 ms 219 ms 204 ms netaccess-tic-133837-nyk-b3.c.telia.net [213.248
.99.90]
10 204 ms 215 ms 217 ms 0.e1-4.tbr1.mmu.nac.net [209.123.10.101]
11 212 ms 202 ms 201 ms 0.e1-1.tbr1.oct.nac.net [209.123.10.17]
12 209 ms 210 ms 209 ms vlan804.esd1.oct.nac.net [209.123.10.2]
13 207 ms 198 ms 198 ms www.dslreports.com [209.123.109.175]
Trace complete.
is it supposed to do so many hops and as high as 215ms ping?
This is at 8:44PM in Vancouver =\ |
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randomguy
@telus.net | That actually looks interesting.. I'll see what I can dig up. |
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roscoojam
join:2007-07-23
| reply to anthonee1230
im getting same thing doing tracert..im getting 12 hops and high #
also tonight just regular web page loads are slowing down big time
ill try using other dns servers and see how it goes
(why do i fear that it's back to telus horrid speed issues like about 2-3 months ago) |
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Nitroxide
join:2009-06-05
2 edits | reply to anthonee1230
Something is up with Telus.
Tracing route to www.dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 2 ms 3 ms 2 ms unknown [192.168.1.1]
2 3 ms 3 ms 3 ms 10.239.192.1
3 2 ms 2 ms 2 ms 208.181.241.226
4 2 ms 2 ms 2 ms 209.121.3.6
5 90 ms 89 ms 87 ms 154.11.10.161
6 202 ms 150 ms 147 ms chcgildtgr00.bb.telus.com [154.11.11.34]
7 133 ms 137 ms 141 ms peer.chcgildtgr00.bb.telus.com [154.11.2.126]
8 325 ms 156 ms 152 ms nyk-bb1-link.telia.net [80.91.249.109]
9 166 ms 167 ms 183 ms nyk-b3-link.telia.net [80.91.248.174]
10 171 ms 162 ms 168 ms netaccess-tic-133837-nyk-b3.c.telia.net [213.248
.99.90]
11 174 ms 168 ms 165 ms 0.e1-4.tbr1.mmu.nac.net [209.123.10.101]
12 168 ms 168 ms 167 ms 0.e1-1.tbr1.oct.nac.net [209.123.10.17]
13 179 ms 178 ms 175 ms vlan804.esd1.oct.nac.net [209.123.10.2]
14 183 ms 174 ms 265 ms www.dslreports.com [209.123.109.175]
I'm on fiber but you can see we follow the same sort of pattern. Looks like their peer routers are having problems. |
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anthonee1230
join:2009-04-08
Richmond, BC
1 edit | reply to anthonee1230
I'll post again later tonight, the pings will be SIGNIFICANTLY lower, I'm almost sure of it. 'Cause my gaming pings are always lower around 1130 now. Was fine two weeks ago =\
Oh, and internet speeds are within normal limits, around 2.6-2.7Mbps Down and 0.6-0.7 Up |
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Nitroxide
join:2009-06-05 | reply to anthonee1230
Oh well. Nothing you can really do anyways. Phone telus and complain but they'll just say there's nothing wrong. It'll get fixed eventually I'm sure. |
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kingz
join:2007-08-01
| reply to anthonee1230
Hey I'm experiencing the exact same thing. I'm going to give Telus a call right now and see what they say. When I do speedtest at speedtest.net the ping is up to 150-200 ms for the Vancouver server. After 11pm-11:30 it drops back down to normal like sub 30ms. |
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roscoojam
join:2007-07-23
| reply to anthonee1230
kingz ill save you the time
-hello ...telus how may i help
"i have slow ping and internet slower during evening hours"
-sir this is normal...the internet is slower puring peak hours
"but it's been fine up to a few days ago"
-sir would you please turn your modem off for 15 sec and then restart it
-sir we will now run some system tests...one sec
-yes sir everything is fine,thankyou for choosing telus
remember the future is friendly lol
now the real facts...they know somethings wrong...but hey why not just drive us nuts for a few days...weeks |
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anthonee1230
join:2009-04-08
Richmond, BC
1 edit | reply to anthonee1230
I can tell you now at approximately this time in the evening the pings will start to go down until they are back to normal. And my pages seem to be loading quicker at this point.
For SOME unexplainable reason.... |
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roscoojam
join:2007-07-23 | reply to anthonee1230
same here...guess were both having same issues...
im in east ladner.... |
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kingz
join:2007-08-01
1 edit | reply to roscoojam
lol.. They're going to call me back after checking with another department. I referred the agent to this thread to point out that the problem is not just an isolated issue. Hopefully he passes it on to a higher level tech.
Where abouts in Richmond are you anthonee1230? I'm near the Lansdowne area. |
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anthonee1230
join:2009-04-08
Richmond, BC
1 edit | reply to anthonee1230
No. 2 Rd and Williams
For what it's worth here's a tracert of dslreports at 12:07AM
Tracing route to dslreports.com [209.123.109.175]
over a maximum of 30 hops:
1 35 ms 37 ms 34 ms 10.239.208.1
2 35 ms 35 ms 33 ms 208.181.242.66
3 37 ms 34 ms 36 ms 209.121.3.30
4 35 ms 34 ms 78 ms 154.11.10.165
5 81 ms 86 ms 81 ms chcgildtgr00.bb.telus.com [154.11.11.34]
6 81 ms 80 ms 82 ms peer.chcgildtgr00.bb.telus.com [154.11.2.126]
7 101 ms 100 ms 101 ms nyk-bb1-link.telia.net [80.91.248.193]
8 106 ms 100 ms 104 ms nyk-b3-link.telia.net [80.91.248.174]
9 102 ms 101 ms 101 ms netaccess-tic-133837-nyk-b3.c.telia.net [213.248
.99.90]
10 105 ms 102 ms 104 ms 0.e1-4.tbr1.mmu.nac.net [209.123.10.101]
11 101 ms 109 ms 101 ms 0.e1-1.tbr1.oct.nac.net [209.123.10.17]
12 102 ms 104 ms 104 ms vlan804.esd1.oct.nac.net [209.123.10.2]
13 111 ms 104 ms 101 ms www.dslreports.com [209.123.109.175]
Trace complete.
Notice the significantly lower pings, even though I'm doing just as many hops. |
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siberx4
Bandwidth hog
join:2004-10-19
West Vancouver, BC
1 edit | reply to anthonee1230
I've been having similar issues for a couple weeks now - often during peak evening hours I get extra latency across the board. servers in town that usually give single-digit pings get up to 100+, google goes from 50-80 up to 150-300. Tracerts always show a ping jump on a telus-owned IP, typically close to the peering handoff point indicating a fairly wide problem (non-localized). Haven't bothered calling it in because, as others have mentioned, it's pretty pointless.
I'm in West Vancouver, btw.
--
We are not retreating.
We are merely advancing in another direction.
-Douglas MacArthur |
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