glitch77
join:2008-11-30
1 edit | Terrible speeds in Oklahoma
I am getting about 5KB-40KByte /second on a 3meg connection with terrible packet loss and lag. During early mornings I can get decent speeds, but anything after noon until a while after midnight is garbage.
My signals are the same as they always are, the upstream is a bit high, but its actually better than it used to be when i was pulling down almost 400KB/s every day.
Can a real tech get in touch with me? The normal techs want me to schedule a service call, which will result in them telling me nothing is wrong with my line or modem, and nothing will happen. |
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Araiden
join:2008-04-12
| It's hard to tell whether you have good signal level just by looking at the readings on your modem. Signals can be within good operating range and their can still be a serious issue. Unfortunately you do need a tech to come out to your house. If the issue does not get resolved escalate it. It will have to be taken care of. |
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glitch77
join:2008-11-30
| JoshN is looking into this, and immediately saw the problem and is getting in touch with the right people.
This is a recurring problem with Suddenlink that our area keeps having. We starve for bandwidth, they fix it, we starve, they fix it. The last time this happened, I was the one to get it fixed via DSLreports (and probably JoshN), and it looks like this time it will be the same.
Talking to support does absolutely no good. They look at the modem, see no problems, send out a tech who finds no problems, then nothing. The only way to get any action is find a higher-up on this forum and get them to push the local yokels into fixing the painfully obvious problem. |
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Araiden
join:2008-04-12 | The technician can not see a bandwidth issue at your house. However if they find no other issues at all, they should be talking with their lead tech supervisor to see if the node is overloaded or if their is other bandwidth issues. |
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glitch77
join:2008-11-30
| They know the node is overloaded, as they did the last time I got higher ups involved. This is an issue of a small town cable monopoly that doesn't have to play nice, and the only way to get results is to get pressure from the top.
I can ping the first 2 hops (local system) at 5ms and no loss, but when it makes the first jump off the local network its 200ms with 50% loss.
I'm not trying to be combative, but when you say "It will have to be taken care of.", that is a big misconception. In a town with a government sanctioned monopoly, the answer is to just let it slide until upper management gets involved. |
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Araiden
join:2008-04-12 | Escalated issues go higher up that was what I had in mind |
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JoshN
join:2009-03-10
Tyler, TX
| reply to glitch77
"Talking to support does absolutely no good. They look at the modem, see no problems, send out a tech who finds no problems, then nothing. The only way to get any action is find a higher-up on this forum and get them to push the local yokels into fixing the painfully obvious problem"
I just would like to clarify on this issue:
1.) I had to watch this modem for several hours before the cause presented itself. That is not always an option for tech support on the phones helping customers or a tech in the field if the problem does not present itself at the time of troubleshooting. I know this is frustrating.
2.)This particular issue is being caused by a very low SNR in the upstream. The average for this particular port on the CMTS is low as well, meaning its a plant issue and not single customer related. RF signal in general fluctuates, so issues with TX, RX, SNR etc don't always show up at the time of call or visit.
3.) I have made the PM and GM aware of this issue. Glitch, they should be contacting you next week. If they do not, let me know.
Josh |
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glitch77
join:2008-11-30
1 edit | Thank you for your work. I will let you know how it turns out, although since right now my download speed is a stable 300kbps and up upload is at the max of 512kbps, I'm not quite convinced sound to noise is the only issue at play here.
I will report back with the results. |
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JoshN
join:2009-03-10
Tyler, TX | Trust me...signal to noise ratio is everything... |
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glitch77
join:2008-11-30 | I shall wait patiently and hope for the best.  |
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glitch77
join:2008-11-30
1 edit | reply to glitch77
Techs came out an recorded normal signal levels.
Said everyone in our town has been complaining about the bandwidth issue.
Pings to 10.21.48.1 give 10ms replies and no packet loss. Pings to 209.33.72.65 100-200ms pings and 0-75% packet loss.
Those are the first two hops from me to the internet, and seeing as how I have to use cable system to access 10.21.48.1, it's hard for me to believe that a signal issue is to blame. |
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Araiden
join:2008-04-12
| The first hop you will encounter after the signal leaves the modem is the CMTS. If that ping is high that means your either 1. have some kind of issue on your node or 2. Their isn't enough bandwidth available to your node. Or 3. Their isn't enough backhaul bandwidth available for the entire area you live in. Given the fact that they say everyone is complaining that sounds more likely to me. |
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glitch77
join:2008-11-30 | Talked to a man at work today who is switching from Suddenlink to the local wireless internet provider because:
"From about 3PM to Midnight it is unusable."
I am about to do the same. |
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glitch77
join:2008-11-30
| reply to glitch77
Gee, the upload pegs out at 512kbps every single time I speedtest, nope, can't have anything to do with lack of downstream bandwidth at all!
Quarter second delay for every element on a webpage? No problem! |
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glitch77
join:2008-11-30
| reply to glitch77
50% packet loss to google.com |
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JoshN
join:2009-03-10
Tyler, TX | Upstream SNR for this customer is dropping as low as 16 in the afternoon\evening. |
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glitch77
join:2008-11-30 | reply to glitch77
So whats the plan. |
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JoshN
join:2009-03-10
Tyler, TX
1 edit | I was just informed by the PM that a tower crew is en route to Anadarko to work on an issue with the wireless backhaul. I will post more info as it becomes available. |
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glitch77
join:2008-11-30 | reply to glitch77
Please let me know what you find.
Thank you. |
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glitch77
join:2008-11-30
| reply to glitch77
I am assuming that the dish alignment was completed, because speeds are back to normal again.
Hopefully you can push for an overall SNR boost that will take care of the rest.
Thank you for your help and patience with an angry customer. |
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