laserfan
join:2005-01-14
Blanco, TX
| reply to video
Re: [HN9000] Explanation from ECC for Slow Speeds
Blame it all on... video! No, not the you-from-Newburg, but YouTube and Hulu and Netflix and god-knows-what-other-junk people are downloading everywhere.
It's only gonna get worse.
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HN7000S v5.6.1.35 Home Plan, G13/H1@127W, 1110MHz 33Msps, SigTyp 72, 10-20clients & 6+OSes |
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video
Browsing Through Purgatory
Premium
join:2005-11-27
Newburg, MD
 ·HughesNet Satellit..
| Your right! I’ve been in the film and video business for over 35 years! And yes the future of the internet is VIDEO, movies, documentaries, instructional videos; need instructions on how to do most anything you can find it on the internet in video format. Compression formats have come a long way, you can now take a 15 minute video clip which is about 3Gigs of information in standard def and 15 gigs in Hi def and compress it down to 120MB for viewing on the internet, and it is only going to get better with Flash moving forward in both internet technology and now Personal Handheld devices.
I personally have been FAPed maybe 10 times in my 4 years on satellite internet. My needs are email web browser and uploading compressed videos to clients for review only. Satellite internet has been up to now my only way to reach out to my clients via broadband.
The real problem is rural areas in this country have always been the last holdout by corporations providing public services and utilities. In my area residents had to form a co-op to bring power into the area. I have always found it troubling that we in rural areas pay the same prices, taxes as those in populate areas and get less service resulting in having to rely on satellite services for TV and internet at premium prices. Our phone goes out every time it rains, we have been told the lines, boxes and switches are over 20 year old and replacing them is out of the question. . So the real blame is not the messenger (data usage) because if you live in the city you have access to Comcast and FiOs where you can watch HD TV at 25MB/s and not worry about throughput and being FAPed, the real blame goes to those companies that are publicly regulated and still get away with screwing rural consumers!
But the services will eventually come to us if we continue to complain especially to our representatives
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DW7000/IA8/1150/XPPro/2XPHome/DLINK624 router/2 wireless adaptors DWLG820 |
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Coopy
@direcpc.com
| reply to compuguybna
I would agree with that as well. I read some where that the State of Pennsylvania gave Bell Atlantic an ungodly amount of money back in the early 90's to bring broadband to rural areas. Of course it never happened Bell Atlantic sold out to Verizon defaulted on the money and the State let them get away with it. Made the veins in my forehead stand out when I read it. I am 3 miles up the mountain on top. There is Comcast cable at the bottom and two miles the other way. Its not a dirt road. Its a pretty busy blacktop road and I live in a pretty nice little sub division on top. NOTHING.... Satellite everything. No TV internet phone service from Verizon is 28.8 and sucks because the cable is full and the pairs are all split off. I can pick up the phone sometimes and talk with both of my neghbors at the same time. I spoke with the township and bothered comcast and found out there was someone Like Franks TV service or something like that and they couldnt put service up here. I went to the township. Frank i'snt of this world anymore. Talked to the township, Wrote letters to state rep. Nothing.... I
really have had adequate service from Hughesnet until last spring. Its bad tonight. Back on my modem. I think I'm just screwed. When I see a hughesnet commercial i get nauseous anymore.... |
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Coopies
@direcpc.com
| reply to compuguybna
Executive customer care called. Offered me the new .98 dish and 9000 modem for the KA band. They want me to agree to a 24 month comitment now. Not sure if I'm going to agree to that. Installer is due the 29th. Migth call them back and tell them I'm not doing the 24 month commitment. I think they should make what I have work or of they can't they should replace it for free and no comitment. I'm not sure I like the idea that they want a comitment from me but obviously there is no comitmenet from them on the implied service they sell. Barely usable again tonight. 150 D/L speeds all night. Basic version for slow connections to check mu Hughesnet email.... |
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Coopy
@direcpc.com
| reply to compuguybna
Re: [HN9000] Explanation from ECC for Slow Speeds
Emailed ECC back and told them I had reconsidered their offer and that the 24 month commitment was unacceptable and I was no longer agreeable. I told them if they could not get my service to work with my current equipment they should provide the new equipment with standard installation and waive all commitments, contracts and early termination fees associated with the account or they could cancel the upgrade order and I would pursue my resolution with the BBB and as many other consumer agencies I could think of. They argued and battered me with the "We don't guarantee speeds" line and tried to get me to give up. Told me once since I did not have a commitment I could cancel the service anytime. I said No thanks. I have no intention of making your life easy... I suppose Hughesnet would like all of their customers that are getting hosed to just cancel and go away wouldn't they? They kept reading me the speed disclaimer and I kept directing them to their own website and asking them to read along with me as I gave them a refresher on their advertising campaigns. A worthy adversary but in the end they gave in. No commitments and a free upgrade to the 9000. Ohhh when you are on with them don't curse. They did get a little snippy when I told them I thought they were pounding s..t up my .ss Hopefully I will have my connection back soon. I do miss it and I do remember when it was fast I have seen the 1.6 mbps advertised speeds for about a month after the last round when they switched transponders but it was short lived. It rocked. We'll see what happens next with billing and installation and whether or not this is resolved.... Looked at Millenicom. My cell works upstairs but not in my basement where my office is. Don't think it will work for me. I can use the web upstairs on my AT&T Blackberry but its only fairly reliable. signal is there but not strong so its finicky. |
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FAPman
join:2009-08-27
| Well good job on the success!
You broke my number one rule while talking with customer service, but i am glad it ended good. They always give in if you start asking to many questions. I think i would of asked them how they can offer a 3mbps plan when your only getting 150kbps for a 1.6mbps plan. Then ask how much the 150kbps plan is and use speed tests to prove that your on the 150kbps plan and not the 1.6mbps plan. Third show them a non-fap exceeded DTL of your usage page and ask to be fapped tomorrow for violating the policy.
That should just about bring them to a stutter or a mute and will do just about anything for you. |
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madmantoo
@direcpc.com | reply to compuguybna
Do you have some phone numbers to share for "executive" ?? |
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compuguybna
join:2009-06-17
Nashville, TN
| I did have the phone number, but the PIN # to get past the automated system and the operator changes every week.
In the mean time you can use these email addresses....they go DIRECTLY to everyone at ECC.
executivecustomercare@hughes.net
bbbdc@hughes.net
Good luck!
said by madmantoo  :Do you have some phone numbers to share for "executive" ?? |
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Mike Taylor
Premium
join:2009-02-22
Paeonian Springs, VA
·HughesNet Satellit..
| reply to compuguybna
Re: [HN9000] Explanation from ECC for Slow Speeds
Coopy, I'm glad to see you got them to give in. I got into it with ECC in July after a bunch of FAP problems. I'm on a DW7000 and .74 dish. Now that they have oversld all transponders they offered to give me a HN9000 with a new .74 dish. After looking at coverage maps, I could see I would be at the edge of the spot beams and asked to go to a .98 and 2 watt transmitter. They refused even after I offered to pay half the difference between the two installs. Still on the 7000. Couldn't see switching to amore sensitive technology without upping the dish and transmitter to overcome signal loss.
Interesting thing about my repeated FAP's. Seems that whenever you start a download and lose connection due to weather or whatever, when it restarts they start the packet count over even though you have already received part of the file. Only way I even got to ECC was filing a complaint with FCC. The complaint is still open. |
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FAPman
join:2009-08-27
| "Seems that whenever you start a download and lose connection due to weather or whatever, when it restarts they start the packet count over even though you have already received part of the file."
I find that a little hard to believe? The FAP is 100% user error! You might not know the reasons why you got fapped but your still guilty of it. More people will be going to the 9k, I suggest staying on the DW
Here's a little play on words because they are so very important.
Asking questions (As King) questioning holds your title, complaining is lower class or would be considered submitting (includes offers) or servitude to hughes asking questions and/or hughes denying a service. You should try again, just change your approach |
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Mike Taylor
Premium
join:2009-02-22
Paeonian Springs, VA
·HughesNet Satellit..
| reply to compuguybna
FAPman- As ridiculous as that restart from scratch excuse sounds, it came from a Hughes engineer trying to explain why they showed 321MB in an hour when no one was home and the only thing in the download queue was a 45MB file I had started before leaving. Foul weather at my site was their answer due to the restarts. I had another day when 217MB showed even though the modem was not connected to the network on my end for 9 hours due to the router being unplugged. Usage for at least 48 hours prior to and after that event were normal. Modem must have been playing with itself while no one was watching.
They hit me another time 2 days after the change to daylight saving time. My automatic updates start at 02:00, but they showed them at 01:00 and FAPped me out. Try explaining time change to someone in India. After the requisite 'please hold while I check your account' (I think they're trained to a 4 hold/30 minute baseline) the FAP was lifted while still blaming me.
I'll take the hit when I overdo things. I try to make sure anything large only goes during the free period, including getting up at 02:00 to start things that can't be scheduled. Even so, when they throttle back the download takes longer than the free period and I run over. This usually only happens when Microsoft pushes a service pack or some other large update. The last 2 nights I have tried to download what should be a 5 hour file. After 10 hours at blazing speeds of 16-45 Kbs, I'm at 85%. At least I've used a download manager that restarts where it left off. I'm just required to physically log in to a secure site to restart each time. Sleep is overrated anyway. |
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george357
join:2009-09-18
Hot Springs, NC
·HughesNet Satellit..
| reply to FAPman
FAPman,
I think he may be right about the restart thing. I have had this to happen as well, the reason for this is that some sites/downloads do not support pause and restart. I was downloading some TV shows during the free time and got carried away by trying to d/l 3 at once I lost all three connections and had to start over but the first couple of hundred MBs were still on the list. I wound up with over a gig of bandwidth used during free time with only 808MBs of files downloaded. Nothing else was downloaded during this period.
George
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Spaceway III HN 9000 Pro+ Plan 1.6 Mbps Down. Acer 5000 series laptop w/AMD 64 bit Turion 1.6ghz, 1gb Ram, 90gb HD. Windows XP SP3, Ubuntu 7.10 Dual OS. FireFox 3.5 |
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FAPman
join:2009-08-27
| Believe
Did you preview those shows before downloading , everything counts as bandwidth, incuding updates that you might have scheduled at the same time. Just be aware that you cant always see the bandwidth your using. 200mb would probably equal a 30-45 show if you watched it during that time also.
I have gone through every program i use and set strict firewall rules for each. For other windows processes i have blocked ports for and which are vulnerable to malicious software attack. I am probably considered by hughes in the top 5% that fap, even though i monitor my usage excessively.
Having your modem unplugged can be negative too. There are times when hughes specifically the noc requests info from the modem and if it doesnt receive a response from the modem it still requests it until it receives it. This can be upwards of 15mb per hour if unplugged at right time but would be very rare.
Like ive said in a couple other posts, show me a video of the computer powered off and a router with its wireless disabled and the excessive usage on the usage page for the same time and ill believe that it wasnt user error.
Also consider that no hughes employee or rep is liable for any information he/she gives. This is defined in the subscriber agreement and in the terms of service. I would really like to know what a hughes engineer is and why or how you were able to speak with one.
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george357
join:2009-09-18
Hot Springs, NC
·HughesNet Satellit..
| I did not watch the shows I just downloaded them, I have several filters and watchdogs about bandwidth usage like the update set times and the usage meter. I usually set my computer to shutdown after 3:30 am and I have never had usage to show up on the Hughes Usage page in hours I didn't use the system or have it set for automatic updates, other than MS of course. I have been with Hughes since August 21st and have yet to be fapped. I don't see why its difficult to believe that a download that has to be restarted can count against you for more than the actual download. If you start a 15mb download and it gets interrupted at 10mb left and you have to restart your are gonna see a 20mb download, it pretty simple. The only way for this not to happen is to have the ability to restart/resume a download after a pause.
George
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Spaceway III HN 9000 Pro+ Plan 1.6 Mbps Down. Acer 5000 series laptop w/AMD 64 bit Turion 1.6ghz, 1gb Ram, 90gb HD. Windows XP SP3, Ubuntu 7.10 Dual OS. FireFox 3.5 |
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FAPman
join:2009-08-27
| Right your just redownloading the 15mb file. If you download 5mb and it gets interrupted and you have to redownload the 15mb for a total of 20mb. I dont see how anyone would consider this a problem with hughes service just because you lost your signal or lost connection with the server of the file because of latency.
If the download restarts by magic after gaining the signal back it is still totally user fault for not monitoring the usage. |
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george357
join:2009-09-18
Hot Springs, NC
·HughesNet Satellit..
| OK I get what you are saying now, sorry for the confusion. Yeah if a file gets interrupted then it will require a manual restart, unless it is being downloaded with a manager and if that was the case then it would not count more than the original d/l size against you.
George
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Spaceway III HN 9000 Pro+ Plan 1.6 Mbps Down. Acer 5000 series laptop w/AMD 64 bit Turion 1.6ghz, 1gb Ram, 90gb HD. Windows XP SP3, Ubuntu 7.10 Dual OS. FireFox 3.5 |
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FAPman
join:2009-08-27
| I also missed this.
Why would you allow the download to extend past the free zone if you know there is a possiblity that download will exceed that time because of speed and start using your DTL.
There are many tools and software that you can use so that doesnt happen. Windows task scheduler is one of the easiest to use that will terminate the dl manager or any other program at a specific time. |
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