Burris1
join:2009-10-06
Olive Branch, MS
1 edit | Loosing connection and sync, frequently
Ok, I'm new to this board but I was curious if some of the pros around here might be able to help me figure out what is going on.
I had Centurytel install my 10mb DSL last Thursday. Since then it's been down off and on since then. Here's what I do know -
My connection goes down and i loose sync :
When it rains (we have had lots of rain lately)
In the evening (possible interefence from the lights at the church across the street?)
My current Transceiver stats:
Transceiver Revision: 5.2.2.0
Vendor ID Code: 4
Line Mode: ADSL2+ Mode
Data Path: Interleaved
Transceiver Information Downstream Path Upstream Path
DSL Speed (Kbits/Sec) 12474 892
Margin (dB) 19.0 227.0
Line Attenuation (dB) 19.0 82.5
Transmit Power (dBm) 19.7 12.2
My upstream path has varied from around 11,000 down to -4000.
I've had two repair tickets with CT and they just replaced the jumper and something else inside the NID.
I'd be grateful for ANY help.
Thanks,
CB
More stats below -
CURRENT MODEM STATUS
DSL Modem Status....... Down
PPP Session Status...... Up
Connection Type......... PPPoE
Time set from............. Daylight Savings
Time since last boot.... 0 days, 2 hrs: 11 mins: 47 secs
EVENTS
**********************************************************************
Events are listed starting from the most recent.
**********************************************************************
TUE OCT 06 20:01:08 2009
WanMgr reports DSL is Down
TUE OCT 06 19:38:54 2009
Setting System clock to Daylight Savings Time TUE OCT 06 19:38:54 2009
TUE OCT 06 19:38:54 2009
Time set from Primary SNTP server: ntp1.centurytel.net
TUE OCT 06 19:38:34 2009
US Atten: 82.5 DS Atten: 19.0
TUE OCT 06 19:38:34 2009
US Margin: 227.0 DS Margin: 22.5
TUE OCT 06 19:38:34 2009
US Tx Power: 12.2 DS Tx Power: 19.7
TUE OCT 06 19:38:34 2009
US DSL Rate: 892 kbits/sec DS DSL Rate: 12474 kbits/sec
TUE OCT 06 19:38:34 2009
WanMgr reports DSL is UP
TUE OCT 06 19:38:06 2009
WanMgr reports DSL is Down
TUE OCT 06 19:33:55 2009
Setting System clock to Daylight Savings Time TUE OCT 06 19:33:54 2009
TUE OCT 06 19:33:55 2009
Time set from Primary SNTP server: ntp1.centurytel.net
TUE OCT 06 19:33:40 2009
Received PADT for session id 3342
TUE OCT 06 19:33:28 2009
US Atten: 7.0 DS Atten: 19.5
TUE OCT 06 19:33:28 2009
US Margin: -2980.6 DS Margin: 10.5
TUE OCT 06 19:33:28 2009
US Tx Power: 12.2 DS Tx Power: 19.7
TUE OCT 06 19:33:28 2009
US DSL Rate: 797 kbits/sec DS DSL Rate: 12474 kbits/sec
TUE OCT 06 19:33:28 2009
WanMgr reports DSL is UP
TUE OCT 06 19:32:22 2009
WanMgr reports DSL is Down
TUE OCT 06 19:32:06 2009
Setting System clock to Daylight Savings Time TUE OCT 06 19:32:04 2009
TUE OCT 06 19:32:06 2009
Time set from Primary SNTP server: ntp1.centurytel.net
TUE OCT 06 19:31:45 2009
US Atten: 47.5 DS Atten: 22.0
TUE OCT 06 19:31:45 2009
US Margin: 1977.0 DS Margin: 19.5
TUE OCT 06 19:31:45 2009
US Tx Power: 12.2 DS Tx Power: 18.7
TUE OCT 06 19:31:45 2009
US DSL Rate: 892 kbits/sec DS DSL Rate: 12474 kbits/sec
TUE OCT 06 19:31:45 2009
WanMgr reports DSL is UP
TUE OCT 06 19:31:21 2009
WanMgr reports DSL is Down
TUE OCT 06 19:31:16 2009
US Atten: 85.5 DS Atten: 22.5
TUE OCT 06 19:31:16 2009
US Margin: 3021.0 DS Margin: 12.0
TUE OCT 06 19:31:16 2009
US Tx Power: 12.2 DS Tx Power: 19.7
TUE OCT 06 19:31:16 2009
US DSL Rate: 892 kbits/sec DS DSL Rate: 12474 kbits/sec
TUE OCT 06 19:31:16 2009
WanMgr reports DSL is UP
TUE OCT 06 19:31:16 2009
WanMgr reports DSL is Down
TUE OCT 06 19:26:01 2009
Setting System clock to Daylight Savings Time TUE OCT 06 19:25:59 2009 |
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Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
 ·Windstream
·CenturyLink
| Hey Burris1  , welcome to the forum. 
Your log shows some wild swings in both the upstream and downstream signal margins. Your upload margin is wild most of the time, and isn't accurate....it's something with the way the Westells are reporting it, incorrectly at that.
You should try testing your connection at the phone box on the side of your house. There should be a test jack where you can plug in a standard phone cord (long one), and run it directly to your modem. Then check the stats again, and if possible, let it run that way for a few hrs, to gather enough info to go on. This bypasses all your inside house wiring, and directs the DSL directly to your modem. If you don't see improvements, then it's an issue before it comes in to your house. If it does improve, then you'll need to isolate what's causing the drops with the inside wiring/filters/devices plugged in inside. |
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Burris1
join:2009-10-06
Olive Branch, MS
1 edit | Icon,
Thanks for the reply. It's odd but my connection has been up for the past hour. That's the longest its been up since i posted my thread initially.
The test jack i assume is located in the NID? I guess that's why there's a customer access panel on that thing!
Are these stats, things I can show the tech to help explain what is going on?
thanks,
CB |
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Icon
Time Keeper
Premium,VIP,MVM
join:2004-01-07
Crockett, TX
·Windstream
·CenturyLink
| Yes, the test jack is inside the NID. If you can do that test, it will give you enough info to determine if it's something inside or outside your home.
And yes, you can give your test results to a Tech, and they can also compare what you're getting inside, versus what they can show at the NID. But you can get the jump on it first. |
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Telephony
join:2008-10-10
Olive Branch, MS | Any luck finding out what is causing your trouble? |
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