RonnWriter
@covad.net
|  trouble with new earthlink modem
I am trying to use a new ZyXel P-660R-D1 DSL modem with Snow Leopard. The old modem works fine, but the new one won't establish a DSL connection. EarthLink tech support's answer is to keep sending new modems, but I have received 2 and neither will connect. Any ideas? |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
1 edit | What is the Brand and Model of the old working Modem?
The ZyXEL P660R Modem/Routers will work with any OS. It has to have a solid Green DSL LED to work or if it is not on or is flashing that means it does not see any DSL signal on the line.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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RonnWriter
@covad.net | The old modem is a ZyXel 645M. EarthLink seems to think there is a problem with my phone line (slow speed). Would that affect the 660R-D1 more than the 645M? Is it more sensitive somehow? |
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Doctor Olds
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clubs:
| I'd have to see the DSL Stats from the working Modem, but normally if a P645M works then a P660R should also work.
Look at the printed label on the bottom of the P645M for UHP. If it is a UHP Modem, the DSL Stats are easy to obtain using any web browser when directly connected to the Modem, but if it is the non-UHP Modem you have to use Telnet and enter a few commands to obtain the DSL Stats.
»EarthLink DSL FAQ »How to Get to the Logs, the Diagnostics Page, and the DSL Statistics Page - UHP
HTH
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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daveinpoway
Premium
join:2006-07-03
Poway, CA
1 edit | Does the P645M have the ability to use either pair of the phone line? If so, perhaps the DSL signal is coming in on the outer pair, but the P660R expects to see the signal on the inner pair. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
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clubs:
| All the Earthlink supplied ZyXELs use the two inner pins (aka Line 1). Most of the Modems only have two pins installed in the DSL Port similar to the last image below.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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daveinpoway
Premium
join:2006-07-03
Poway, CA | Thank you for clarifying this.
Perhaps I missed it, but I didn't see any indication as to what the P-660R-D1 LED's are doing when the modem tries to connect. This might help to determine what is/isn't happening. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
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clubs:
| said by daveinpoway  : I didn't see any indication as to what the P-660R-D1 LED's are doing when the modem tries to connect. This might help to determine what is/isn't happening. I am waiting for the OP to update that info along with the DSL Stats.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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