teetotaler
join:2009-10-01
Brooklyn, NY | reply to dogatemycomp
Re: Callcentric down/unreachable?
That's a great idea, I will open a ticket and complain about the lack of communication! |
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human77
join:2009-10-01
Simi Valley, CA | reply to dogatemycomp
I wonder why nobody answers the phone on the wholesale division either. |
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beachbum
join:2009-10-01
Meridian, MS
| reply to dogatemycomp
Sounds like a plan to me..I do think that there should be some sort of info that is reachable via a weblink or something that will let customers know what is going on or have some explanation as to when we can expect to have our service restored..After all, it is a service that we PAY for.. |
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human77
join:2009-10-01
Simi Valley, CA | It's back! |
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beachbum
join:2009-10-01
Meridian, MS |  What's back?? I still do not have phone service and the site does not come up either... |
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annoyed cust
@ussignalcom.net | reply to teetotaler
Same in Michigan. Down for over 1 hour. Callcentric support is only reachable from their page, which is unreachable. Hilarious. Why did I go with this company? If anyone has a phone number, please post.
Thanks |
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human77
join:2009-10-01
Simi Valley, CA | reply to beachbum
Never mind. The site loaded for me once, but I was not fast enough to login and do the redirect. |
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dogatemycomp
join:2008-10-25
 ·Callcentric
| reply to human77
said by human77  :I wonder why nobody answers the phone on the wholesale division either. He's probably the poor guy in the basement trying to splice together that 512 pair of fiber with duct tape. He can't answer the phone at the same time! :-D |
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dogatemycomp
join:2008-10-25
·Callcentric
| The web portal is up and running.
quote:
Outage notification:
Callcentric is experiencing an outage to our systems. We are working as quickly as possible to restore all systems. A notice will be posted here as soon as more information is available.
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annoyed cust
@ussignalcom.net | reply to teetotaler
I just got into their site. There is a posting that they are experiencing an outage. At least they know about it LOL. Able to ping their ping server. But can't make calls yet. Site seems to be working for now. |
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piken
@ink-spot.com
| reply to teetotaler
This is why we use a "Virtual PBX" in front of Call Centric, or any
Voip provider/internet provider.
The Virtual PBX (auto attendant)forwards calls to both our CC lines and cell phones as extentions to the system.
So when these troubles happen we still receive calls. |
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beachbum
join:2009-10-01
Meridian, MS | How does one set up this virtual PBX? Do you need special equipment for it?? Please elaborate for the non inclined... |
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Bestware
Premium
join:2009-10-01
Crystal River, FL | reply to dogatemycomp
They should just send out an email that says they are working on the problem. When they have a time frame, send another email out. Some don't use Twitter. |
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Bestware
Premium
join:2009-10-01
Crystal River, FL | reply to teetotaler
My phones are back up. Yeah! |
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dogatemycomp
join:2008-10-25
·Callcentric
| reply to Bestware
said by Bestware : Some don't use Twitter.
You should reconsider your line of thought. The point of Twitter is that anyone from CallCentric can login to the account and update the status from their cell phones.
I don't see some CallCentric employee logging into GMail from their cell phone and sending a couple hundred thousand clients an outage update.
Even if NYC was wiped off the face of the earth.. then some CC executive somewhere could let us know what's going on. |
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human77
join:2009-10-01
Simi Valley, CA | CC executive?? I think you overestimate the company.  There is a reason why our rates are so cheap. |
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linuxmaven
@optonline.net |  reply to teetotaler
Callcentric service restored here in Stamford, CT before 1:40PM. |
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dogatemycomp
join:2008-10-25
·Callcentric
| reply to linuxmaven
Re: Callcentric down/unreachable?
My "Support Ticket" to CC:
quote:
Greetings,
I would like to express some frustration regarding this morning's outage. Waking up to several angry clients is not pleasant. What is even more frustrating is the complete lack of information regarding this outage.
I do realize (and appreciate) CallCentric's history of excellent support and up-time which is why I push my customers very hard to use CallCentric for all their calling. If CallCentric values its customers then they should establish an official social networking page such as Facebook or Twitter where a CallCentric employee can login from their cell phone and reassure its customer when something goes wrong that they are aware of the problem, working on a resolution and some ETA. When customers are loosing hundreds of dollars per hour then I need some plausible excuse for their losses. Silence is not an acceptable excuse from any company.
Even AT&T (the evil scourge of the earth) can managed a Twitter update for its customers.
Thank you.
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teetotaler
join:2009-10-01
Brooklyn, NY | reply to teetotaler
All well and good for me too now.
I will follow up with a support ticket! |
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