songsearch
join:2009-03-27
 ·Millenicom
| Stay away!I
Moved from Sprint to Millenicom a few months ago because they promised an 'unlimited' bandwidth account, which was affirmed by an email where I specifically asked them. Within one month, 'unlimited' turned into 5GB and I received emails threatening to close my account if exceeded. I have been very careful not to go over the 5G cap since, monitoring with Netlimiter. A week ago, my connectivity went south -- intermittent bursts followed by long dead periods where nothing would come through. After calling their tech support yesterday (tech thought it was a modem problem or a problem on their network), I shortly received another email stating that my current month's usage was up to 11G (Netlimiter says 3.1G!), and I'd be cancelled if I didn't shape up. However, for another $10/mth, I would be allowed to move up to an 'unlimited' plan. In my view, this is an attempt to raise prices, and likely it's going to be another "but we have to conform to industry standards, so we're putting a cap on the new unlimited account" scam. These guys are scammers, and I'd stay far away if I were you. They all have caps, but these guys are actively trying to squeeze their customers for more money and who knows what you will get? |
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Jim_in_VA
join:2004-07-11
Cobbs Creek, VA | UM175 = 5GB Cap - 59.99
CDU680 = Unlimited - 69.99
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... need help? »evdo-tips.com/ |
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songsearch
join:2009-03-27
·Millenicom
| I've got the UM175, so what I'm gathering is that I'm not only going to get billed for $10 more a month, but I'll also have to shell out for another modem. It wouldn't bother me that much if I could be sure that it's really going to be unlimited bandwidth. Or am I going to be scammed again? Millenicom was deceptive when I signed up, and now seems completely unresponsive to my email queries regarding this issue. They have no problem with emails threatening disconnection of service, however, using manufactured usage data. What gives with this outfit? |
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Jim_in_VA
join:2004-07-11
Cobbs Creek, VA
·Verizon Wireless B..
·Sprint Mobile Broa..
·Millenicom
| The UM175 is on Verizon network. There is a 5GB cap. Nothing Millenicom can do about that - those are Verizon's demands - still you pay no taxes and have no contract terms.
The CDU-680 is on Sprint network. There is no cap, no contract and no taxes.
Those are your choices. It is not a scam by any means.
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... need help? »evdo-tips.com/ |
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Max Signal
Premium
join:2008-03-07
Buffalo, NY
 ·Verizon FIOS
| reply to songsearch
Have you followed any of the threads here on the forums. You should do some research before coming out and labelling anyone a scammer . Millenicom is a reseller . The carriers are the ones that put limits on because some people were just abusing available bandwidth . Millenicom did their best to try and protect the subscribers that went through them. But some of the abuse was so bad that they could not ( not saying you were that bad, there were a lot worse). Millenicom tried to come up with an alternative and did through Sprint ,Verizon will not bend. They are not pocketing the extra funds . It is going to the provider . They are fine folks at Millenicom that are really trying their best to provide service that is not available to most . Wireless 3G broadband is not an unlimited resource. Towers , T1 lines ,etc. cost lots of money |
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songsearch
join:2009-03-27
·Millenicom
| Yes, have read the threads concerning Verizon being the upstream provider with a 5G cap. But Millenicom specifically indicated to me that the account was 'unlimited' when I signed up. I emailed them and specifically asked them this question, and signed up when I received an affirmative answer. Within a month, I had received an email complaining of my excessive usage and notification of the 5G cap. If that ain't scammin', I don't know what else to call it. |
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Max Signal
Premium
join:2008-03-07
Buffalo, NY
·Verizon FIOS
| Again, did you read the threads . Verizon was the one that came down on those using excessive bandwidth and cancelled people not Millenicom!! They tried everything they could to protect users like yourself but the provider has the final say. Fact is you have no contract a great luxury . But because of that the terms can change month to month. You can scream as loud as you want but Millenicom cannot change what terms the provider makes people to adhere to . It is their bandwidth not Millenicom's . The people at Millenicom are fine folks that have really tried to provide viable alternatives because of these issues. |
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songsearch
join:2009-03-27
·Millenicom
| Well, your assurances that they are fine folks make me feel better about how I've been mishandled -- I may even take the chance, stick my neck out, and try the 'unlimited' offer. I'll be back on the forum (assuming I have some way to access the internet) to report on what happens. |
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tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium
join:2002-02-02
Stewartstown, PA
·Millenicom
 ·WildBlue
| reply to songsearch
Yes it's true that when most of us first signed up we were told the service is unlimited for $60/mo. But since there are no contracts and everyone is month to month, the terms can change month to month. Millenicom had no choice but to create two tiers, Verizon put the pressure on them. I just hope that Sprint doesn't do the same. You'll get a new USB EVDO device, but as long as you return it when you cancel service, it won't cost you anything.
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RIP my babys Buttons 1/15/94-2/9/07 & Beamer 7/24/08, Buttons, Buttons video, Beamer
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birdwatcher
join:2009-04-09
USA | reply to songsearch
Consider yourself very very lucky! I have the um175 and they told me I cannot upgrade to the Unlimited through sprint because my area is basically nothing but verizon!
So for ten bucks more ,,, I certainly wouldnt complain! |
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cliffmaster
join:2009-02-27
| said by birdwatcher  :Consider yourself very very lucky! I have the um175 and they told me I cannot upgrade to the Unlimited through sprint because my area is basically nothing but verizon! So for ten bucks more ,,, I certainly wouldnt complain! I'll second that. I would jump on the unlimited plan in a heart beat if I could. |
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songsearch
join:2009-03-27 | Got the email approval for 'unlimited' today. This had better be worth it. $10 may not seem like much, but when you've been unemployed for months, it's significance grows a bit. Let's hope Millenicom lives up to it's reputation on this site. |
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compuguybna
join:2009-06-17
Nashville, TN | Just keep in mind that MILLENICOM is the reseller.
Sprint actually provides the actual service ! |
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VRod105
join:2008-06-23
Barnhart, MO
| reply to songsearch
Millenicom was reselling a service and promising service levels they could not deliver, contract or no contract. If they entice users to sign up with the promise of unlimited use and then change the terms they are exposed and responsible for the actual damages anyone may incur due to the change in their terms of service.
It does not matter that the terms were enforced by someone upstream from them. They were selling a product they didn't own or control, therefore they are responsible. |
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compuguybna
join:2009-06-17
Nashville, TN
| At the time I signed up, the 5gb cap wasn't strictly enforced (June or July).......It wasn't advertised as unlimited either (not at least on the UM175Verizon alternate)
The words on the site were "this service is not for herioc usage,etc etc.. Vague I know.
With the Verizon 59.99 plan, they did update their site to state it was a 5gb cap.
since you're on a month to month plan, it was either go with the flow or cancel it.
For my usage, I probably do use about 5gb a month, so its good for me still......Alot better than dialup....
You can argue the points all day, but all boils down to the fact you're not on a contract.
They have come up with an "unlimited" option but its on the SPRINT network. |
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tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium
join:2002-02-02
Stewartstown, PA
·Millenicom
·WildBlue
| reply to VRod105
said by VRod105 :Millenicom was reselling a service and promising service levels they could not deliver, contract or no contract. If they entice users to sign up with the promise of unlimited use and then change the terms they are exposed and responsible for the actual damages anyone may incur due to the change in their terms of service. It does not matter that the terms were enforced by someone upstream from them. They were selling a product they didn't own or control, therefore they are responsible. When they changed the terms no action was taken for the current month, only emails were sent. Terms can change month to month since there are no contracts. If you don't like the changes, send your USB device back, it's that simple.
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RIP my babys Buttons 1/15/94-2/9/07 & Beamer 7/24/08, Buttons, Buttons video, Beamer
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vobguy
A fool with a tool is still a fool
Premium
join:2003-01-21
Mineral, VA
·Millenicom
·Sprint Mobile Broa..
| said by tim_k :said by VRod105 :Millenicom was reselling a service and promising service levels they could not deliver, contract or no contract. If they entice users to sign up with the promise of unlimited use and then change the terms they are exposed and responsible for the actual damages anyone may incur due to the change in their terms of service. It does not matter that the terms were enforced by someone upstream from them. They were selling a product they didn't own or control, therefore they are responsible. When they changed the terms no action was taken for the current month, only emails were sent. Terms can change month to month since there are no contracts. If you don't like the changes, send your USB device back, it's that simple. Perzactly.
They deliver the service promised each month for the payment each month. If you do not like the new terms, send back the modem and you are free.
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A happy customer of Millenicom.com - so far. |
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VRod105
join:2008-06-23
Barnhart, MO
| reply to tim_k
I made an investment based on their promised terms, and so far they have not violated the promised terms. As long as I am not throttled or shutdown I will keep using the service. As I said they are responsible for actual damages and so far there have not been any. If the service changes from what was promised I will take appropriate action. |
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Jack_in_VA
Premium
join:2007-11-26
Mathews, VA
| said by VRod105 :I made an investment based on their promised terms, and so far they have not violated the promised terms. As long as I am not throttled or shutdown I will keep using the service. As I said they are responsible for actual damages and so far there have not been any. If the service changes from what was promised I will take appropriate action. Your initial investment covered one month of service. After that either party can change the terms. You have the option to send your modem back and they have the option not to provide you service. There are no damages as there is no contract. Appropriate action would be to comply with the "current" terms they set. |
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VRod105
join:2008-06-23
Barnhart, MO | It is pointless to discuss this in the forum especially when several of you have a vested financial interest in being an apologist for millenicom and none of you understand contract law. |
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