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guyjr

join:1999-08-30
Madison, NJ
·Verizon FIOS

bye bye

Well, I finally cancelled today after switching to FiOS a couple days ago. It was bittersweet - I've been a Speakeasy customer first in NYC back in 1999 til 2002, then again in NJ since 2005. I always got prompt, courteous support within a minute of calling, and never had an issue that they couldn't address in a timely manner. It is clear they're focused more on the business customers these days, and they have a very hard road ahead of them with FiOS rolling out in more and more major markets every year (Pittsburgh is next)... But, I cannot justify the much higher costs anymore... I now pay a good $50 less for roughly 4 times the bandwidth.

Good luck in the future Speakeasy!

lorennerol
Premium
join:2003-10-29
Seattle, WA
I called the biz support line last week and waited 25 minutes on hold: Things are not what they used to be on that side, either. The DBM system was much better and should still be offered, given the premium cost of Speakeasy service.
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Forums » Selected ISP Support » Speakeasy


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