ganjah
join:2002-03-28
Kansas City, KS
 ·Midcontinent Commu..
·RoadRunner Cable
| Possible Resolution on the Horizon
So, I've spoken at length with Midco and they've acknowledged that almost all of Vermillion is oversold. Their exact words were (from the local tech and the team leads on phone support), "We're planning to resolve insufficient amplification issues with node splits in the near future."
In layman's terms this means that the current node structure in Vermillion is beyond capacity, and they don't have enough bandwidth on their DOCSIS 1.1 system to handle the user density (and probably the college student usage profiles).
Apparently my node is scheduled to be split into two new and independent nodes on Sept. 15 between 12:00AM and 6:00AM. I'll wait to pass final judgment until then. In the meantime, I suppose I can tether to my 3G phone if it gets really bad. Speeds with that unlimited data plan are pretty good, and latency is at least stable, if a bit high.
On a positive note, they did acknowledge all of this information and have credited me my first month of service. The customer service has been good so far, and that's a mark in their favor. Had it been crap, I would have had no incentive to stay. Here's to hoping month two (and beyond) passes without incident! |
