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Forums » Selected ISP Support » Speakeasy » I'm leaving as well.
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houstontarge
Target

join:2005-01-08
Houston, TX

1 edit		I'm leaving as well.

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I have had this account for 4 plus years. It was always a great connection until this past month. Intermittent outages have made the service totally unusable. I have had a service ticket opened since Aug.9th and the issue has only gotten worse. I ran ping plots and emailed them to try and help them see what the issue was, but I still have not recieved a single reply. I guess it's true, they REALLY don't want to be bothered with residentual customers anymore. But at $130.00 per month I feel like I was paying business rates all along. I just ordered AT&T elite for $35.00 per month
to forum · permalink · · 2009-08-30 21:02:56 · Reply to this


houstontarge
Target

join:2005-01-08
Houston, TX

 Just an update, got a call from a rep, asked if I have resolved my issues. I told him yes, I had signed on with ATT. He asked if I wanted to cancel my Speakeasy account, if I did it now, I would get a refund on the payment just made. I said yes and everything was disconnected before the day was over. I just checked my credit card and to my surprise, a refund was applied. The disconnect process was painless. Good luck to you all, I'm just sorry they couldn't fix my issues.
to forum · permalink · · 2009-09-19 14:39:13 · Reply to this
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