said by bonnettm :

I am the owner of the account charbar has been posting about.

I am a certified network engineer. Both of my sons are very knowledgeable in the field and have worked at telcos or other such locations.

We have talked with Insight many times with several tiers of engineers.

We even got daily calls when someone high up from Insight read the posting and took an interest.

We even agreed on where the issue was if not the reason for it at that location.

The calls slowed down and eventually quit with no solution.

Yesterday I disconnected the cable boxes, I will turn them in today.

The modem is still plugged in for Internet access until I transfer all of my email contacts off of my Insight email address

Then that will change soon as well.

I have liked Insight and still do but I can not and will not stay with a company that has to have a problem pointed out to them down to the physical location of the issue and then tells us to hang on until they can get around to fixing the issue and the months roll on......and on...... and on.