I was watching live TV last night for my first time after the install when a thunderstorm came through. Having been a dish owner in the past, I know that outages and pixelation can be a problem with storms. I could watch the lightning flashes outside and the pixelation would occur within seconds.
I never lost signal but any of my recordings will have to be rescheduled unless I want to sit through that anytime I watch it.
I had good signal and good speed when installed. Doesn't the RG or STB have error correction that would have worked around the short static bursts from the lightning?
Did you have very heavy rain? If yes then the line coming from the VRAD to your house has been cut/open in some way.
I have the same problem but only during heavy rains. I will get a ton of errors and nothing can be done unless a line tech (I&R) is out while it's raining. My issues was caused by the local power company trimming branches. After that I had problems before that no issue. With the way they were hitting the lines I can see why I am having problems.
I would contact Matt/Tier2 (link at top of the forum) to get a tech out to you.
reply to RickM Hello, this is Scott with U-verse Tier 2 technical support. I want to resolve your issue as quickly as possible. Please send me your account information by PM (private message) or to uversecare@att.com. I would like to take a look at your connection so that I can isolate the problem and offer a resolution.
I don't see a "message section" or PM or IM system here. Please tell me how to do this.
I looked at the router and no problems since about 7 am this morning. Looks like it dried out or something. We had flash flooding so something probably got wet.
·