IGGY
No Guru Just Here To Help
Premium,MVM
join:2001-03-30
Chatham, IL
| reply to Matt_31
Re: [Other] Why Is Customer Service So Difficult
I just posted a reply in the thread linked above. Unfortunately this may not be an Insight specific issue. Many of these problems have been known & reported for various DVR models. Depending on your point of view the blame can be passed around. To me it seems the cable companies would save money & reduce employee hours troubleshooting either by forcing the manufacturer to address the problems or by purchasing units from someone other than Motorola. Then again I think the competition has had their own issues.
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