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Forums » US Telco Support » AT&T » AT&T U-verse » How to Contact Tier 2 agents
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gdm
Premium,MVM
join:2001-06-15
Mchenry, IL
clubs:
·AT&T U-Verse
·AT&T CallVantage
·Comcast Digital Vo..
·Comcast


3 edits
 How to Contact Tier 2 agents

These are official AT&T techs that deal with U-Verse specifically not ADSL that way David can deal with ADSL and other things.

You can contact them two ways.

1) You can email them at the following address uversecare@att.com and they all will receive it which is nice since they work different hours. Matt has stated he prefers this method.

2) Post in the AT&T Direct forum which only the AT&T techs can read your thread. First read the posting rules here »Posting Rules - and the link to the actual AT&T Direct forum is »/forum/sbcdirect
List of AT&T Techs »/who?rr=234 if you are ever unsure just ask David See Profile, mmay149q See Profile or myself gdm See Profile

Below are the following Tier2 agents.

Matt = mmay149q See Profile
Sam = samt2agent See Profile
Preston = prestonj See Profile
Bobbie = btur389w See Profile


Traxless
Premium
join:2005-02-16
USA
This is really helpful gdm. I would urge that this post be made a sticky that can be updated. I'm searching for this information all the time. Good work.
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