Decius
join:2009-07-10
| Comment
I'm new to Ontario and I'll tell you why I went with Tek - it's not because people are raving about it because it's the cool thing to have.
To me, customer support responsiveness is extremely crucial, and especially when you're dealing with something so variable as internet access.
If you get high latency, Bell and Rogers won't be able to help you. I dont know about the company you're going with, but when I called Tek the guy i was talking to knew what ping times were in regards to gaming, for example, and if the tech knows that he will be able to diagnose a specific issue relating to it.
In other words, I've had about a hundred and one times when I've called Rogers and asked them if something is wrong, and they almost always say nothing is wrong even though after about 2 hours or half a day or half a week, the issue just resolves itself, be it lag, slow hostname lookups, etc.
Now, I'm a very new customer to tek so I can't say they are great - however, right now I feel secure in the knowledge that if something were to slow down and I gave them a call, they wouldn't give me the run around.
To me, that's very important. But I sympathize with you switching - 4 bucks a month may not be much but the principal of it may be what's bugging you. |
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