briansok
@scansafe.net
| Replacement Remote?
Two of my three remotes are not working. One does not work at all, the other, some of the buttons have stopped working. I tried changing the batteries. Will Fios replace them for free if I call or will they make me pay for them? Can I order replacements on their web site? I don't want to have to schedule a visit from them for a remote replacement. |
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somebodeez
Premium,MVM
join:2001-09-24
here | Once a while back (last year I think) I had to have a remote replaced.
I just called and asked for it. They sent it out to me for free, no problem. I can't remember if it was via mail or UPS but no scheduled tech visit was necessary. |
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ggma1126
ggma1126
Premium
join:2008-08-30
Claymont, DE | reply to briansok
I also had to replace a remote a while back they just sent it out no tech visit. I believe I had to send the old one back don't remember |
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Skippy
@nauticom.net
| reply to briansok
I replaced one just last week.
Went on to chat here (»www22.verizon.com/ResidentialHel···ctus.htm) and got it in a few days. Did not have to send back old one or have a tech come out |
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as2higpark
join:2007-11-28
Braintree, MA
 ·Verizon FIOS
| reply to briansok
briansok,
If they send you a new one, can you post the type and model number? I have tried to ask, but never find out if they are sending the latest model.
I have 3 of the older model of this one (»home.swbell.net/o1ooo1o/sling/fios.jpg) and it doesn't work with my TV (Olevia) and supposedly the new version does. |
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Rattler
join:2001-04-13
Havertown, PA
 ·Verizon Online DSL
·Verizon FIOS
1 edit | The newer Philips remotes have more codes pre-programmed. The old ones have a model number of: RC1445301/00B on a label inside the battery compartment. The newer ones are: RC1445302/00B.
I got FiOS about 1-1/2 years ago and got the older remotes. My daughter's FiOS was installed about 2 weeks before me and she got the later one - go figure.
Also, the remotes look physically the same except I think the later ones have a more "ivory" color cast to the buttons where the older ones are more white.
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons |
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as2higpark
join:2007-11-28
Braintree, MA | Thanks Rattler, does anyone know if they *only* use the new model?
I asked Tech Support about this before they couldn't confirm which model is sent if you request a new one |
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darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
·Verizon FIOS
 ·Comcast
| said by as2higpark  :I asked Tech Support about this before they couldn't confirm which model is sent if you request a new one And that's not going to change... |
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Light Guy
join:2006-05-12
Somerville, NJ
| reply to briansok
The visual difference between the two Phillips remotes is the line between the play and the pause button.
The newer ones have the line and work on many combo (vcr-dvd) TV`s. Often ,the last code for a manufacture works for the Combo units.
If no code works, you can always use 955 to control the volume of the STB, just turn up the volume on the TV.
This link shows all 4 remotes they ever used: »www22.verizon.com/ResidentialHel···etUp.htm |
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HenryFarpolo
Premium
join:2003-08-31
Andover, MA | reply to briansok
If you have a FIOS TV store nearby, you can also bring your old or non working remotes in, and get them replaced with the latest model. |
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JPL
Premium
join:2007-04-04
West Chester, PA
·Verizon FIOS
| said by HenryFarpolo :If you have a FIOS TV store nearby, you can also bring your old or non working remotes in, and get them replaced with the latest model. I wonder if that includes their 'retail kiosks' that I see listed on their site. There are a few of those around here - including one in Exton mall, about 5 minutes from me. |
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as2higpark
join:2007-11-28
Braintree, MA
·Verizon FIOS
| reply to Light Guy
said by Light Guy :The visual difference between the two Phillips remotes is the line between the play and the pause button. The newer ones have the line and work on many combo (vcr-dvd) TV`s. Often ,the last code for a manufacture works for the Combo units. If no code works, you can always use 955 to control the volume of the STB, just turn up the volume on the TV. This link shows all 4 remotes they ever used: » www22.verizon.com/ResidentialHel···etUp.htm The 955 code works for most, but not some random models, mine included, the tech even tried this and few other tricks, but the TV just doesn't work with the model remote I have, so I am hoping the new one does. |
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HenryFarpolo
Premium
join:2003-08-31
Andover, MA
| reply to JPL
said by JPL :said by HenryFarpolo :If you have a FIOS TV store nearby, you can also bring your old or non working remotes in, and get them replaced with the latest model. I wonder if that includes their 'retail kiosks' that I see listed on their site. There are a few of those around here - including one in Exton mall, about 5 minutes from me. They do not handle equipment returns or exchanges at the kiosk locations. You would have to go to one of the few retail store locations. |
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Rattler
join:2001-04-13
Havertown, PA
1 edit | reply to Light Guy
Ooops! misread the post - sorry...
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons |
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VZ_CharlesH
join:2009-07-10
Freehold, NJ | reply to briansok
If you are having issues with your vz remote and you have done the above suggested troubleshooting steps. Like batterys and codes, i would be able to help you out!
Feel free to send me a message~ |
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