hdinh1985
join:2009-04-07
| [Other] need help with my horrible ISP service
So i've got 10mbps cable with Service Electric. I use it mostly for playing competitively on xbox live, and most days my connection will be fine. But sometimes, for a couple of days, my connection will seem to have alot of packet loss. or at least thats what i think it is. its not a consistently laggy connection, but it'll be completely unsteady. It's so extremely frustrating to deal with and try to diagnose and fix. i'll restart my modem numerous times, and check and retighten all my cable plug ins but to no avail. I'm usually stuck having to just wait it out for a few days till it fixes itself, but Service Electric is no help. i'll call customer service and they'll say my line is fine... please help me! |
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Matt
Take me down to the paradise city
Premium
join:2003-07-20
Jamestown, NC
 ·North State Commun..
| said by hdinh1985  :its not a consistently laggy connection, but it'll be completely unsteady. Can you give us more detail? I'm not sure what a "completely unsteady" connection is? |
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tschmidt
Premium,MVM
join:2000-11-12
Milford, NH
 ·Hollis Hosting
·Verizon Online DSL
·Fairpoint Communic..
| reply to hdinh1985
It can be difficult troubleshooting end-to-end performance problems.
What type of connection is this? DSL and Cable modems typically provide access to line stats. That indicates condition of physical connection. Since your provider stated line is fine problem is probably elsewhere.
Try doing traceroute (tracert in Windows) to stable sites like Broadband Reports and your favorite gaming server. Do it when connection is working well and when you are having problems. You can also do the line quality test from the tools page:
»/tools
Wouldn't hurt to do a speed test. Speed should be close to advertised speed.
When you experience these problems are any applications on your PC or other PCs on LAN accessing the Internet?
As Matt posted not sure what you mean by "completely unsteady." Are you only having problems with particular game server or the Internet in general.
/tom |
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hdinh1985
join:2009-04-07
| reply to hdinh1985
what i mean by "unsteady" is that while playing a game, the connection will seem smooth for a little while then i'll get huge spikes that'll "teleport" me forward a few feet. I can tell the difference between my stable connection and unstable, not to mention typical lag. What it looks like when i'm surfing the web on my computer is much the same. Web surfing will seem smooth for a little, then i'll suddenly get huge pauses in loading then back to normal again... i just dont get it. |
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tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium
join:2002-02-02
Stewartstown, PA | reply to hdinh1985
Does this only happen during prime time? Is so, then you're probably seeing network congestion. That will be difficult to fix depending on where the congestion is. |
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hdinh1985
join:2009-04-07
| reply to hdinh1985
i get home from work around 7:30 when i get on. so yes i guess it does happen around prime time... but my wife will say it'll happen during the day too. but not always.... this week it only happened on tuesday. We also live in an apartment compex, so maybe its from sharing it with other residence? if its network congestion, how does one go about fixing it? possibly tweaking the connection? if so, where should i start? |
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tim_k
Buttons, Bows, Beamer, Shadow, Kasey
Premium
join:2002-02-02
Stewartstown, PA
 ·Millenicom
 ·WildBlue
| reply to hdinh1985
Network congestion is the result of an over sold circuit. When it happens, try some of the test tools here »/tools to see if you can find out where it is. Then maybe your ISP can move you to a different circuit or less congested equipment.
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RIP my babys Buttons 1/15/94-2/9/07 & Beamer 7/24/08, Buttons, Buttons video, Beamer
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tubbynet
reminds me of the danse russe
Premium
join:2008-01-16
Chandler, AZ
 ·Cox HSI
 ·Callcentric
·Sprint Mobile Broa..
·FrontierNet Intern..
| said by tim_k :hen maybe your ISP can move you to a different circuit or less congested equipment. while this can happen, it will take persistance on the part of the op and possibly those in the neighborhood around him. usually dsl and cable technologies are deployed on a "neighborhood" basis, so one co/rt or one node/cmts is fed using a single link. if that link is oversold, then it will require an entire network redesign/addition. usually isps don't do this unless there is a large demand for it and/or they start losing customers in that area.
q.
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"...if I in my north room dance naked, grotesquely before my mirror waving my shirt round my head and singing softly to myself..." |
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hdinh1985
join:2009-04-07
| reply to hdinh1985
man.. well i cant really see that happening since the residents here could probably care less... um.. well would upgrading my connection to 10mbps help at all? i ran speed tests and found it was only 3mbps when i was told it was 10mbps which i didnt think was right to begin with.... i hope i havnt been overcharged. |
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