Marcer
VIP
join:2007-07-08
Hamilton, ON
 ·Mountain Cable
| reply to Disarmer
Re: [Other] How to fix terrible cable service?
said by Disarmer  :Alright, when the net is kicking/lagging hard, my power level drops to around -8 for the duration of the bad internet. Once the kick/lag is over, it resumes itself at a fairly stable -2 - 0. Does this give you any more information towards my bad service? Thanks again for the help. Ok, your Downstream Signal to Noise is passable @ 36, but once your power level drops to -8 it likely dips down, causing your modem to have packet loss, and a loss in speed. Both the Downstream Signal to Noise and Power level need to be investigated, so it's time to call your Cable company. |
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Disarmer
join:2009-07-03
Mexia, TX | What do I need to tell them? The power level is dropping randomly causing my internet to go out?
Also, the SNR is constantly changing between 30 and 36.
Thanks |
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Fubar
join:2001-02-20
Phoenix, AZ
| You need to tell them exactly that, WHen you lose connection your downstream drops to -8 and your snr fluctuates between 30 and 36.
To help fix the situation do you have any splitters you can remove? Also you can check to make sure all the connections are tight. |
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Marcer
VIP
join:2007-07-08
Hamilton, ON | reply to Disarmer
Just a Fubar said, tell them what changes. Check your connections, and check the cable between the back of the modem and the wall/splitter for damage (kinks, nicks, pet nibbles, etc.) |
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