Neighbor is infected! in Spam, Scam and Phishbusters http://www.dslreports.com/forum/r22654255 en Thu, 26 Nov 2009 19:46:45 EDT Thu, 26 Nov 2009 19:46:45 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22662418 Doctor Olds : Things not mentioned tend to be the things that are not done. :[]]> http://www.dslreports.com/forum/remark,22662418 Mon, 06 Jul 2009 16:34:57 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22659922 Somnambul33t :
said by Doctor Olds See Profile :

said by Somnambul33t See Profile :

anything less than a format is doing an injustice to PC techs everywhere, no matter the effort required
Any tech person that does a reformat with-out first saving the customers data is a disgrace to the industry and to techs in the field.
who said anything about not backing up files?
--
Somnambulator - t3h 5133pw41k3r


The Stolen Eye TF2 Server
~Choosy moms choose Jif~]]> http://www.dslreports.com/forum/remark,22659922 Mon, 06 Jul 2009 08:52:22 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22659824 avd706 :
said by antiphishing See Profile :

said by NY Tel See Profile :


that is what I do for my machines and others but she has N O T H I N G backed up.
I can re-install everything quickly but it is her kids photos she does not want to lose. I refuse to back anything up to any of my spare drives for obvious reasons.
I told her to burn them to a set of CD's and then I will re-format etc. I find my machine flies really fast after every re-do anyway.

I was just looking for a quick fix that would avoid a re-format but it looks like with almost 70 threats, trojans etc. detected (these were real ones), it almost is a necessity I am almost certain.
In my opinion, The best bet is to cut and paste all the images to a cheap USB flash drive in safe mode and then reformat the machine. The idea is to save as much as you can, that's not infected and then start with a clean hard drive, with Windows and all the security updates/service packs.

If the machine has Windows XP, look at this site:
»www.reimage.com/
I would boot to a linux live CD and do it that way.
--
Team JON.]]> http://www.dslreports.com/forum/remark,22659824 Mon, 06 Jul 2009 08:11:56 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22658830 NY Tel :
said by Doctor Olds See Profile :

I hear you. :D I'd have her purchase a stack of DVDs and then write down how to use the back up program showing her what folders she needs to preserve along with profiles/emails.

I'll restore it, but she has to feed it discs while it back up. ;)
You are a mind reader. I numbered the disks with a sharpie today and walked her through the process.]]> http://www.dslreports.com/forum/remark,22658830 Sun, 05 Jul 2009 22:12:12 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22658796 Doctor Olds : I hear you. :D I'd have her purchase a stack of DVDs and then write down how to use the back up program showing her what folders she needs to preserve along with profiles/emails.

I'll restore it, but she has to feed it discs while it back up. ;)
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,22658796 Sun, 05 Jul 2009 22:04:48 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22658762 NY Tel :
said by Doctor Olds See Profile :

said by Somnambul33t See Profile :

anything less than a format is doing an injustice to PC techs everywhere, no matter the effort required
Any tech person that does a reformat with-out first saving the customers data is a disgrace to the industry and to techs in the field.
LOL, agreed but......
this is the 5th "mishap" for them and I do this totally gratis for them. They have to have some skin in the game.
If she wants to get it done for free, she is going to have to spend some time doing what I told her to do.

The first time and the second and perhaps even the 3rd time, I backed everything up and I truly think she feels it might be easy for me to do this. While I enjoy this stuff, :pI do have a day job, a family and a house to maintain so the least she could do is back up the photos, or she can pay Geek squad 300 bucks to fix the problem.
All I want is a little cooperation...... :p
Now if her husband will agree to help me renovate my bathroom for free, we have a deal.. :)]]> http://www.dslreports.com/forum/remark,22658762 Sun, 05 Jul 2009 21:53:58 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22658708 Doctor Olds :
said by Somnambul33t See Profile :

anything less than a format is doing an injustice to PC techs everywhere, no matter the effort required
Any tech person that does a reformat with-out first saving the customers data is a disgrace to the industry and to techs in the field.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,22658708 Sun, 05 Jul 2009 21:40:15 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22658669 NY Tel :
said by Somnambul33t See Profile :

anything less than a format is doing an injustice to PC techs everywhere, no matter the effort required
Which is what I will do as soon as she backs up her kids photos (9 gigs). In the past when I had settled for trying to remove that kind of stuff, it always slowly started to return.
Nothing feels as good as beating a virus with a good re-format. :p]]> http://www.dslreports.com/forum/remark,22658669 Sun, 05 Jul 2009 21:29:51 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22658579 Somnambul33t : anything less than a format is doing an injustice to PC techs everywhere, no matter the effort required]]> http://www.dslreports.com/forum/remark,22658579 Sun, 05 Jul 2009 21:06:57 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22656963 NY Tel :
said by Doctor Olds See Profile :

Strange, but then again it is the reason to run multiple solutions. Maybe they had immunization from Spybot and everything else got in. ;)
With my neighbor and her 3 kids, anything is possible.

Going to run hijackthis later today and delete all of those evil dll files.....lol

That's what one of my neighbors did because he did not recognize the filenames.
Can't make this stuff up....]]> http://www.dslreports.com/forum/remark,22656963 Sun, 05 Jul 2009 12:36:46 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22655622 Doctor Olds : Strange, but then again it is the reason to run multiple solutions. Maybe they had immunization from Spybot and everything else got in. ;)]]> http://www.dslreports.com/forum/remark,22655622 Sat, 04 Jul 2009 23:29:18 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22655309 NY Tel :
said by Doctor Olds See Profile :

What version? I had 1.60 and had to manually update to 1.6.2 as it would NOT update through the program.
It was 1.62 and I thought it was very bizarre that it gave the pc a clean bill of health yet the others found almost 70 trojans etc....

Win Blue Soft was the most stubborn but I stopped it for now.
As with spyware, I don't feel comfortable leaving it that way.]]> http://www.dslreports.com/forum/remark,22655309 Sat, 04 Jul 2009 21:32:22 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22654768 Doctor Olds : What version? I had 1.60 and had to manually update to 1.6.2 as it would NOT update through the program.]]> http://www.dslreports.com/forum/remark,22654768 Sat, 04 Jul 2009 18:16:21 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22654694 NY Tel :
said by Doctor Olds See Profile :

Follow the Security Cleanup FAQ.

These are the best in their class, IMHO.

SUPERAntiSpyware »www.superantispyware.com/
Spybot S&D »www.safer-networking.org/
Malwarebytes' Anti-Malware »malwarebytes.org/
Ad-Aware Anniversary Edition »www.lavasoft.com/
The bizarre thing is spybot did not find any of these......]]> http://www.dslreports.com/forum/remark,22654694 Sat, 04 Jul 2009 17:53:53 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22654662 Doctor Olds : Follow the Security Cleanup FAQ.

These are the best in their class, IMHO.

SUPERAntiSpyware »www.superantispyware.com/
Spybot S&D »www.safer-networking.org/
Malwarebytes' Anti-Malware »malwarebytes.org/
Ad-Aware Anniversary Edition »www.lavasoft.com/
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time?]]> http://www.dslreports.com/forum/remark,22654662 Sat, 04 Jul 2009 17:47:30 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22654448 antiphishing :
said by NY Tel See Profile :


that is what I do for my machines and others but she has N O T H I N G backed up.
I can re-install everything quickly but it is her kids photos she does not want to lose. I refuse to back anything up to any of my spare drives for obvious reasons.
I told her to burn them to a set of CD's and then I will re-format etc. I find my machine flies really fast after every re-do anyway.

I was just looking for a quick fix that would avoid a re-format but it looks like with almost 70 threats, trojans etc. detected (these were real ones), it almost is a necessity I am almost certain.
In my opinion, The best bet is to cut and paste all the images to a cheap USB flash drive in safe mode and then reformat the machine. The idea is to save as much as you can, that's not infected and then start with a clean hard drive, with Windows and all the security updates/service packs.

If the machine has Windows XP, look at this site:
»www.reimage.com/
--

Specializing in "takes downs" of phishing and advance fee scams
Send your Phishing/Advance fee scams to: phish@antihotmail.com
»www.phishtank.com
»www.fraudwatchers.org
»mozilla.com
]]> http://www.dslreports.com/forum/remark,22654448 Sat, 04 Jul 2009 16:40:12 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22654336 NY Tel :
said by antiphishing See Profile :

said by NY Tel See Profile :

LOL - their machine is temporarily hosed. Had a total of 70 infections, trojans, WinBlue Soft etc. on it.

I manage to stop the insanity of popups but was wondering is there a free way to scan and get rid of these threats?

They are willing to pay something but are looking for the best fix, and if it is free - even better.

Thoughts?
Reformat the hard drive, partition , and reinstall Windows, IMHO is the best solution to fixing major infections.

If computer users did proper backups of their hard drives, then this would be a very viable option on fixing Windows problems
That is what I do for my machines and others but she has N O T H I N G backed up.
I can re-install everything quickly but it is her kids photos she does not want to lose. I refuse to back anything up to any of my spare drives for obvious reasons.
I told her to burn them to a set of CD's and then I will re-format etc. I find my machine flies really fast after every re-do anyway.

I was just looking for a quick fix that would avoid a re-format but it looks like with almost 70 threats, trojans etc. detected (these were real ones), it almost is a necessity I am almost certain.]]> http://www.dslreports.com/forum/remark,22654336 Sat, 04 Jul 2009 16:07:35 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22654312 antiphishing :
said by NY Tel See Profile :

LOL - their machine is temporarily hosed. Had a total of 70 infections, trojans, WinBlue Soft etc. on it.

I manage to stop the insanity of popups but was wondering is there a free way to scan and get rid of these threats?

They are willing to pay something but are looking for the best fix, and if it is free - even better.

Thoughts?
Reformat the hard drive, partition , and reinstall Windows, IMHO is the best solution to fixing major infections.

If computer users did proper backups of their hard drives, then this would be a very viable option on fixing Windows problems
--

Specializing in "takes downs" of phishing and advance fee scams
Send your Phishing/Advance fee scams to: phish@antihotmail.com
»www.phishtank.com
»www.fraudwatchers.org
»mozilla.com
]]> http://www.dslreports.com/forum/remark,22654312 Sat, 04 Jul 2009 15:58:44 EDT Re: Neighbor is infected! http://www.dslreports.com/forum/remark,22654259 dandelion : The best way and free.. tell them to follow the mandatory steps before posting if they still need to post.
»Security Cleanup]]> http://www.dslreports.com/forum/remark,22654259 Sat, 04 Jul 2009 15:40:03 EDT Neighbor is infected! http://www.dslreports.com/forum/remark,22654255 NY Tel : LOL - their machine is temporarily hosed. Had a total of 70 infections, trojans, WinBlue Soft etc. on it.

I manage to stop the insanity of popups but was wondering is there a free way to scan and get rid of these threats?

They are willing to pay something but are looking for the best fix, and if it is free - even better.

Thoughts?]]> http://www.dslreports.com/forum/remark,22654255 Sat, 04 Jul 2009 15:37:54 EDT