Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs: | reply to Somnambul33t
Re: Neighbor is infected!
Things not mentioned tend to be the things that are not done.  |
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Somnambul33t
L33t.
Premium
join:2002-12-05
Mullica Hill, NJ
clubs:
 ·Comcast
| reply to Doctor Olds
said by Doctor Olds  :said by Somnambul33t :anything less than a format is doing an injustice to PC techs everywhere, no matter the effort required Any tech person that does a reformat with-out first saving the customers data is a disgrace to the industry and to techs in the field. who said anything about not backing up files?
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Somnambulator - t3h 5133pw41k3r
The Stolen Eye TF2 Server
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avd706
insert annoying animated gif here
Premium
join:2003-02-06
Union, NJ
| reply to antiphishing
said by antiphishing :said by NY Tel :that is what I do for my machines and others but she has N O T H I N G backed up. I can re-install everything quickly but it is her kids photos she does not want to lose. I refuse to back anything up to any of my spare drives for obvious reasons. I told her to burn them to a set of CD's and then I will re-format etc. I find my machine flies really fast after every re-do anyway. I was just looking for a quick fix that would avoid a re-format but it looks like with almost 70 threats, trojans etc. detected (these were real ones), it almost is a necessity I am almost certain. In my opinion, The best bet is to cut and paste all the images to a cheap USB flash drive in safe mode and then reformat the machine. The idea is to save as much as you can, that's not infected and then start with a clean hard drive, with Windows and all the security updates/service packs. If the machine has Windows XP, look at this site: » www.reimage.com/ I would boot to a linux live CD and do it that way.
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Team JON. |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
 ·VOIPo
1 edit | reply to Doctor Olds
said by Doctor Olds :I hear you.  I'd have her purchase a stack of DVDs and then write down how to use the back up program showing her what folders she needs to preserve along with profiles/emails. I'll restore it, but she has to feed it discs while it back up.  You are a mind reader. I numbered the disks with a sharpie today and walked her through the process. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to NY Tel
I hear you. I'd have her purchase a stack of DVDs and then write down how to use the back up program showing her what folders she needs to preserve along with profiles/emails.
I'll restore it, but she has to feed it discs while it back up.
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| reply to Doctor Olds
said by Doctor Olds :said by Somnambul33t :anything less than a format is doing an injustice to PC techs everywhere, no matter the effort required Any tech person that does a reformat with-out first saving the customers data is a disgrace to the industry and to techs in the field. LOL, agreed but......
this is the 5th "mishap" for them and I do this totally gratis for them. They have to have some skin in the game.
If she wants to get it done for free, she is going to have to spend some time doing what I told her to do.
The first time and the second and perhaps even the 3rd time, I backed everything up and I truly think she feels it might be easy for me to do this. While I enjoy this stuff,  I do have a day job, a family and a house to maintain so the least she could do is back up the photos, or she can pay Geek squad 300 bucks to fix the problem.
All I want is a little cooperation......
Now if her husband will agree to help me renovate my bathroom for free, we have a deal..  |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to Somnambul33t
said by Somnambul33t :anything less than a format is doing an injustice to PC techs everywhere, no matter the effort required Any tech person that does a reformat with-out first saving the customers data is a disgrace to the industry and to techs in the field.
--
What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| reply to Somnambul33t
said by Somnambul33t :anything less than a format is doing an injustice to PC techs everywhere, no matter the effort required Which is what I will do as soon as she backs up her kids photos (9 gigs). In the past when I had settled for trying to remove that kind of stuff, it always slowly started to return.
Nothing feels as good as beating a virus with a good re-format. |
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Somnambul33t
L33t.
Premium
join:2002-12-05
Mullica Hill, NJ
clubs: | reply to NY Tel
anything less than a format is doing an injustice to PC techs everywhere, no matter the effort required |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| reply to Doctor Olds
said by Doctor Olds :Strange, but then again it is the reason to run multiple solutions. Maybe they had immunization from Spybot and everything else got in. With my neighbor and her 3 kids, anything is possible.
Going to run hijackthis later today and delete all of those evil dll files.....lol
That's what one of my neighbors did because he did not recognize the filenames.
Can't make this stuff up.... |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs: | reply to NY Tel
Strange, but then again it is the reason to run multiple solutions. Maybe they had immunization from Spybot and everything else got in. |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| reply to Doctor Olds
said by Doctor Olds :What version? I had 1.60 and had to manually update to 1.6.2 as it would NOT update through the program. It was 1.62 and I thought it was very bizarre that it gave the pc a clean bill of health yet the others found almost 70 trojans etc....
Win Blue Soft was the most stubborn but I stopped it for now.
As with spyware, I don't feel comfortable leaving it that way. |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
1 edit | reply to NY Tel
What version? I had 1.60 and had to manually update to 1.6.2 as it would NOT update through the program. |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| reply to Doctor Olds
The bizarre thing is spybot did not find any of these...... |
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Doctor Olds
I Need A Remedy For What's Ailing Me.
Premium,VIP
join:2001-04-19
1970 442 W30
clubs:
| reply to NY Tel
Follow the Security Cleanup FAQ.
These are the best in their class, IMHO.
SUPERAntiSpyware »www.superantispyware.com/
Spybot S&D »www.safer-networking.org/
Malwarebytes' Anti-Malware »malwarebytes.org/
Ad-Aware Anniversary Edition »www.lavasoft.com/
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What’s the point of owning a supercar if you can’t scare yourself stupid from time to time? |
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antiphishing
Phishing Scam Terminator
Premium
join:2004-06-09
Wilkes Barre, PA
| reply to NY Tel
said by NY Tel :that is what I do for my machines and others but she has N O T H I N G backed up. I can re-install everything quickly but it is her kids photos she does not want to lose. I refuse to back anything up to any of my spare drives for obvious reasons. I told her to burn them to a set of CD's and then I will re-format etc. I find my machine flies really fast after every re-do anyway. I was just looking for a quick fix that would avoid a re-format but it looks like with almost 70 threats, trojans etc. detected (these were real ones), it almost is a necessity I am almost certain. In my opinion, The best bet is to cut and paste all the images to a cheap USB flash drive in safe mode and then reformat the machine. The idea is to save as much as you can, that's not infected and then start with a clean hard drive, with Windows and all the security updates/service packs.
If the machine has Windows XP, look at this site:
»www.reimage.com/
--
Specializing in "takes downs" of phishing and advance fee scams
Send your Phishing/Advance fee scams to: phish@antihotmail.com
»www.phishtank.com
»www.fraudwatchers.org
»mozilla.com
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| reply to antiphishing
said by antiphishing :said by NY Tel :LOL - their machine is temporarily hosed. Had a total of 70 infections, trojans, WinBlue Soft etc. on it. I manage to stop the insanity of popups but was wondering is there a free way to scan and get rid of these threats? They are willing to pay something but are looking for the best fix, and if it is free - even better. Thoughts? Reformat the hard drive, partition , and reinstall Windows, IMHO is the best solution to fixing major infections. If computer users did proper backups of their hard drives, then this would be a very viable option on fixing Windows problems That is what I do for my machines and others but she has N O T H I N G backed up.
I can re-install everything quickly but it is her kids photos she does not want to lose. I refuse to back anything up to any of my spare drives for obvious reasons.
I told her to burn them to a set of CD's and then I will re-format etc. I find my machine flies really fast after every re-do anyway.
I was just looking for a quick fix that would avoid a re-format but it looks like with almost 70 threats, trojans etc. detected (these were real ones), it almost is a necessity I am almost certain. |
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antiphishing
Phishing Scam Terminator
Premium
join:2004-06-09
Wilkes Barre, PA
| reply to NY Tel
said by NY Tel :LOL - their machine is temporarily hosed. Had a total of 70 infections, trojans, WinBlue Soft etc. on it. I manage to stop the insanity of popups but was wondering is there a free way to scan and get rid of these threats? They are willing to pay something but are looking for the best fix, and if it is free - even better. Thoughts? Reformat the hard drive, partition , and reinstall Windows, IMHO is the best solution to fixing major infections.
If computer users did proper backups of their hard drives, then this would be a very viable option on fixing Windows problems
--
Specializing in "takes downs" of phishing and advance fee scams
Send your Phishing/Advance fee scams to: phish@antihotmail.com
»www.phishtank.com
»www.fraudwatchers.org
»mozilla.com
|
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dandelion
Premium,MVM
join:2003-04-29
Germantown, TN
clubs: | reply to NY Tel
The best way and free.. tell them to follow the mandatory steps before posting if they still need to post.
»Security Cleanup |
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NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
|  LOL - their machine is temporarily hosed. Had a total of 70 infections, trojans, WinBlue Soft etc. on it.
I manage to stop the insanity of popups but was wondering is there a free way to scan and get rid of these threats?
They are willing to pay something but are looking for the best fix, and if it is free - even better.
Thoughts? |
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