madden2k5
join:2009-04-09
Portsmouth, VA
 ·Cox HSI
| reply to dvd536
Re: [VA] Cable Tv and internet problems...
Well i would do that, but I know cox's reps would argue its a problem at the house and how it might be my fault, and why they should pay me back for a problem that might not be theres.
Fact of the matter is.. I went out last night and switched the splitters out to make sure one of them didn't fail. After doing that still the same shitty low signals on modem, which im very surprised is even running at the currently 31DB SNR which was 38 before this problem, and my power level on downstream has went to -9 now from the +5 it was.
Foreal im very angry at cox and there approach to fixing this issue. Hell the tv isn't whats bothering me, its the 2-3 other people here angry about it being down. So im just happy later today i will atleast be out doing something since it is the 4th of july. |
|
nmlobo
join:2002-11-02
Yorktown, VA
·Cox HSI
| I certainly do not blame you for being upset over your TV outage!!!! I know my family would be driving me crazy if we lost the TV signal.
However, your HSI downstream power and SNR levels appear to be within spec.
»www.speedguide.net/read_articles.php?id=1197 |
|
madden2k5
join:2009-04-09
Portsmouth, VA
·Cox HSI
| Well when my SNR goes from 38 all the way to 30, and the downstream power level goes from +5 to -10 something on there end failed somewhere. Anyways yes it sucks no HDTv or anything. I would really be piss if the internet was also out, because that would be two whole days without anything, and i would of demanded a credit to my account for two days of lost service. |
|
dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ | How are your levels at the modem if you remove the splitter(s)? |
|
madden2k5
join:2009-04-09
Portsmouth, VA | lol thats the levels of the modem off the main splitter after it hits the house. Trust me i have my stuff setup the best possible way, and the signals are bad because something on there end somewhere went horriblely wrong. |
|
