RockyBB
Premium
join:2005-01-31
Longmont, CO
| random dropped calls are almost never the provider -- almost always the ISP or equipment. still, run the diagnostics at »www.testyourvoip.com select the test to Boston, then click on detailed results. if you're not sure of the meaning of the terms, click on one and you'll open up the big glossary. Note that this test is a snapshot. If you have lots of time, and the dude has speakers, you might link to a streaming internet radio station (my fav is »radioparadise.com) and leave it on to see if the stream gets interrupted very often....
ask if the drops happen when no one is using the PC, or if they almost always happen when someone is using the computer. you might find some commonality from which you can replicate the problem, making the solution more evident. (Did I ever share the story of why my car always blew fuses but only on Saturdays?)
look for the typical bandwidth hogs: PTP/torrents, neighbors accessing unsecured wireless routers, kids with computers behind closed doors, etc.
Be sure that the Vonage device and customer router (if different) do not have overlapping IP addresses.
if it's possible, put the adapter in front of the user's router to avoid port and firewall issues (you might have to adjust IP address ranges to avoid conflicts).
good luck, Sherlock! |
