wesm
tmb.org
Premium
join:1999-07-29
Lewisville, TX
| reply to fiddlefaddle
Re: [ fiber tech] Support tech needing the real dope on FIOS and
In parts of the northeast, Verizon offers a service known as Pulsenet Alarm Service. It basically does like DSL and "piggybacks" on the subscriber's analog loop above the voice frequencies. These are obviously incompatible with FiOS, as the fiber system doesn't have the ability to carry such shared signals (to my knowledge). In fact, if you have any other so-called "line shared" services (DSL, etc), it will knock out pulsenet.
There's no real issue here. The customer ordered a service that is incompatible with his existing alarm configuration. Just like how if someone switched from a regular POTS line to VoIP, switching from POTS to FiOS may result in specialized services breaking. I would refer the customer to Brinks so he can be switched to a cellular backup, or possibly have a copper loop provisioned that will work with pulsenet.
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Opinions expressed here are mine and not my employer's. This posting is provided "AS IS" with no warranties, and confers no rights. |
