copperstone
join:2002-12-15
Chandler, AZ
3 edits | [AZ] My COX Premier Plus speed problem (Chandler, AZ)
I have upgraded to the new Premier Plus plan last friday, when tech installed it that day, i am getting just around 20 mb/s down, while it's definitely faster than what i used to have, but it's not what i paid for. The tech told me thats because the node in my area is 95% saturated but i should see an increase within a month after they upgrade the node.
After a few days i noticed the DS light on my cisco dpc3000 moden changed from green to orange, and i noticed the download speed also decreased significantly to less than 10 mb/s! i tried the test in early morning and late night and they range from 5 mb/s! to 15 mb/s? some one from cox please explain whats happening?
test taken at 10 PM friday night
another one at 10:30 PM
Model DPC3000
Vendor Cisco
Hardware Revision 2.0
Serial Number 220036954
Bootloader Revision PSPU-Boot 1.0.0.4
Current Software Revision dpc3000-v303r2380-090504a
Firmware Name cisco_dpc3000-v303r2380-090504a_C_090506.p7b
Firmware Build Time 20090504172655
Downstream Channel
Channel ID 0
Downstream Frequency 579.00 Mhz
Modulation 256QAM
Power Level -5.1 dBmV
Signal to Noise Ratio 37.1 dB
Upstream Channel
Channel ID 2
Upstream Frequency 37.81 Mhz
Modulation 16QAM
Bit Rate 10240 Kbps
Power Level 44.8 dBmV |
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CoxAZTech3
join:2009-06-04
Phoenix, AZ | I would like to take a look into this could you please PM me your MAC address please. |
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brian2220
join:2009-03-19
Glendale, AZ
| reply to copperstone
lol i have the same problem
i have the same speeds and the orange downstream light
it was going at 20mb/s down and then thursday it changed to orange and it slowed to about 10 and 15mb/s
i would like to know what the problem is
i think its the modem just my thought but who knows |
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ryscar
join:2005-06-14
Mesa, AZ | If you have the Cisco modem, the light is amber when it is NOT channel bonding and green when it is. Mine is still amber and I have been on the Plus plan for three weeks. |
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brian2220
join:2009-03-19
Glendale, AZ | reply to copperstone
i still have the amber light on downstream
my speeds are good at night but terrible during the day sometimes
 |
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brian2220
join:2009-03-19
Glendale, AZ | reply to copperstone
i retested it  |
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