drdumont
join:2007-05-07
Grand Prairie, TX
| reply to pharos
Re: FiOS Unadvertised Symmetrical Plan 25/25
Something vewy scwewy is going on here. From Friday night 6/26, my download speed dropped to kbps (yes, about that of a 300 baud modem) and upload speed flat topped at 2500. I have 20/5 which has always been full speed. No results until 8AM Monday, but now download speeds vary from 5-8M, never the full 20. Sometimes way less. And upload tops out at 3200 or so. While seemingly unrelated, my contact at FiOS was telling my wife they were also working on the tiling and audio dropouts across many of the channels, he had called to ask us to ask if we still saw the problem. four calls to Internet tech support resulted in four answers:
1) No one else is having a problem, please reboot, etc etc
2) Hmm, yes you have a problem, a tech will be at your house by 1700 on Sunday
3) Tech calls at 1630 - "I'm not coming out, it seems to be a problem in your neighborhood. (!)
4) 2200 Sunday - "Well, most of the city of Coppell is affected, we are working on it".
Very atypical of FiOS's tech support in my experience. |
