redtornadoes
join:2005-01-14
Mount Carmel, PA
|  [Other] Callcentric configure question
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Aaaccchhooo
@t-ipconnect.de | Re: [Other] Callcentric configure question I think you will need 2 callcentric accounts. Maybe they will switch one of the DIDs to the 2nd account. Or you can put in a call treatment to forward calls from one of the DIDs to the second account's sip url. | |
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 | Arne Bolen
join:2009-06-21
Denmark
 ·Callcentric
·voip.ms
| Re: [Other] Callcentric configure question said by N9MD  :As far as I know, CC only allows one DID per account. Callcentric allows several DIDs per account. | |
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redtornadoes
join:2005-01-14
Mount Carmel, PA
| What i had to do to achieve this, is set up two separate Callcentric accts so i would have two different 1777 numbers... thanks everyone for the replys - case closed  | |
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dicodread
join:2008-11-16
barbados
·Callcentric
·callwithus
| What I did was to use my ata and register with a local sip proxy. I then registered a single callcentric account on it and had the DID routed by the proxy server to the ext of choice.
For sip proxy I have tried 3cx, asterisk@home, trixbox and now I have settled on the spa9000.
All did the job fine but the spa9000 had the smallest footprint. | |
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CallC
@verizon.net
| Callcentric allows any number of DIDs on a single account (always did). Please see here:
»www.callcentric.com/features/alt···_numbers
Any DID is, in fact, a virtual number. One may use call treatments to distinguish among different DIDs (and perform different things depending on a DID called) or setup an IP PBX like Asterisk (or any other commercial or free PBX) or purchase a multi-line UA which allows calls targeted to multiple DIDs. There is a number of configuration/setup guides published on the WEB site explaining how to configure different devices and/or software to work with multiple DIDs on one account. An information required to uniquely identify each incoming call is passed along the INVITE message (withing accompanying headers).
Of course, if the UA (the telephone adapter) does not support multiple DIDs per single account (like many simple UAs don't) - then the only way to distinguish among different DIDs is either to setup multiple call treatments forwarding to different (free) accounts or to ask CC's support (via the trouble-ticket; it's a free operation) to move some DIDs from one account to another one (as per N9MD's explanation).
Callcentric does not offer sub-accounts (or sub/second user IDs) because the accounts themselves within Callcentric's network are totally free - any one may open as many accounts as required and use them for any purpose allowed by terms and conditions (moreover - the technical support is also always totally free for any accounts and there is no differentiation among free or paid accounts unlike many other service providers who were discussed here; sorry for slightly "commercialized" reply ). | |
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| dicodread
join:2008-11-16
barbados | Re: [Other] Callcentric configure question Yeah but you still need to feed credit to multiple accounts.
Why not have a way to eat credit off one single account automatically then and all would be perfect with your version of multiple accounts. | |
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| | nitzan
Premium,VIP
join:2008-02-27
·ViaTalk
 ·Comcast
| Re: [Other] Callcentric configure question Here's my view on that as a different provider: Although we can do that (create a sort of sub-account) - it is a PITA. It requires much manual manipulation, and tends to create more problems. Although we'll do it if a user asks - in a perfect world users would just use a separate account for each line.
We have some accounts with 3-4 sub-accounts. They are so complicated that no one but me can support them because support doesn't understand how they work. It takes me a good chunk of time to figure it out myself whenever one of those users asks for support. This means slower problem resolution time, and possible complications that don't normally happen with simpler accounts.
Do yourself and your provider a favor - and work within their standard frame. If they want you to have two accounts for two lines - just get two accounts. It's simpler and faster for them to support, and much less likely to run into weird problems. | |
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| | | dicodread
join:2008-11-16
barbados | Re: [Other] Callcentric configure question this if fine for DID using the free account for the the channel overflow. What happens when I now want to make a call from the other line while the main one is in use like a typical office scenario using a blackbox pbx. | |
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| | | | | vikitory
join:2009-07-08
Germany | Re: [Other] Callcentric configure question We use PBXpress solution in our call center and really satisfied with it. See www.pbxpress.com | |
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MartinM
join:2008-07-21
Montreal, QC
| Sounds overly complicated. At VoIP.ms, we allow our users to create as many subaccounts as they wish to connect additional phones in their house and businesses. This can all be managed without the need of a PBX system and without having to use Multiple Accounts (Micro management pain). Some or all of these subaccounts can then work as ring groups or independently. Each number can use their own "call treatment".
Having to manage more than 1 account or having to manage a PBX system sounds like a painful process just to use something as simple as one more line. Let me know if you want to try our service, I'll give you a trial credit. | |
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