Josh Lang
@choiceone.net
| reply to Josh Lang
Re: Incredibly dis-satisfied with DSL Extreme
Again, after being promised that a SUPERVISOR would call. This time a tech support person called. Again we told them we wanted to cancel, and they said a supervisor will call tomorrow morning.
C'mon now this is getting a little ridiculous... |
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tt0ne
join:2008-07-13
Redlands, CA
| Not sure why you want to cancel - you signed up for a year contract. The only real reason why they should cancel your order is because they can't deliver reliable service (which was the problem with my particular situation - and not DSLExtreme's fault)... You don't even know if that's the case so why should they cancel?
Food for thought.
- Marco |
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Josh Lang
@choiceone.net
| Because there is nothing TO cancel, this is my entire point.
You cannot legally charge me for a service you are not supplying. Extreme DSL hasn't fulfilled their part of the agreement (both providing a service, and supplying a modem), so this agreement has not even begun yet. There's not a court in the world that would support charging me without being provided the service
At BEST the agreement begins when they have supplied me the service, and the modem to use said service (per their own agreement). This is all I wanted at first. |
|
dslx_gm
Premium,VIP
join:2002-12-26
Winnetka, CA
| Josh,
I took a look at your account and show that you spoke with a supervisor this morning. It appears that everything has been resolved per your wishes. I apologize that it didn't work out due to Verizon issue in scheduling.
All the best.
--
George
General Manager
DSL Extreme
Will work for reviews.  |
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