tt0ne
join:2008-07-13
Redlands, CA
| reply to Josh Lang
Re: Incredibly dis-satisfied with DSL Extreme
You say in your first post:
"(this one is probably Verizon's fault, but Verizon would hopefully at least attempt to care/figure out)"
and now you blame DSLExtreme.
I also must have Internet for my work - probably more than you do since I actually work from home. You can see my experience with bad luck spanned for more then 1 month.
»DSLXtreme Experience So Far
DSLExtreme went way beyond the call of duty to try and help me - despite us all being at the mercy of Verizon - and my problem never actually being solved.
Your way of dealing with DSLExtreme leaves a lot to be desired. Do you think anything would change if you went through Verizon directly? In fact, you'd probably be waiting even longer with no advocate helping you out.
Anyways, my two cents - and I'm not even a customer any longer (which I count as a loss).
- Marco |
Josh Lang
@nauticom.net
| tt0ne, I do understand your point... however while the very first 'weak point' in the chain, was with Verizon.... At this point, the issue is no longer with Verizon. The issue is with an introduced middleman who only further complicates and delays the issue.
I want to cancel the account now at this point, that's all. And I'm not even able to do THAT. I don't understand what is 'less than desirable' at this point? The only thing that *Verizon* has done wrong thus far is the mess-up with the tech. Which is annoying,but I understand that happens. What irks me at this point is the rest of it...
1. I was expecting, at WORSE, a new re-schedule setup within 24 business hours. This was the first step. We're getting closer and closer to a week now, and we've had no further indication of a scheduling. I'm sorry, I've had issues with big companies in the past, and it's never been this bad, especially when I'm the one trying to give them my money.
2. I was promised a supervisor call, Monday morning, Tuesday morning, and Wednesday morning. It's now Wednesday morning, and after multiple phone calls and conversations, and admitting that they are **currently talking to a supervisor**, they are unable to transfer me or connect me to one.
3. I was not supplied the service, and thus I should be able to cancel. Yet I'm told I can't, 36 hours later. This is the main issue that truly irks me. I'm currently being billed for something that was never supplied, and I'm being told absolutely *nothing*.
Honestly, I'm usually one of the most patient people you'll meet, and I try not to complain (worked enough 'low-end jobs', I know the limitations and problems you face. This is one of the about 3 situations thus far in my life, I'm not going to just keel over for. If I had just been assigned a follow-up install, anywhere in this, it would have helped alleviate a LOT of the frustration. |
