jsmiddleton4
join:2003-11-13
Glendale, AZ | reply to physix
Re: [AZ] Goodyear neighborhood slowdown
Very nice physix. |
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physix
join:2009-06-30
| reply to physix
They changed something!!!
my modem frequency changed yesterday:
Frequency 843000000 Hz Locked
Signal to Noise Ratio 38 dB
Power Level -6 dBmV
Upstream Value
Channel ID 1
Frequency 34500000 Hz Ranged
Power Level 36 dBmV
FIXED!!!!? holy crap! Thanks cox, I hope this sticks! |
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brian2220
join:2009-03-19
Glendale, AZ
| reply to physix
i also have noticed that my downstream power level had rose
is used to be zero
is page provides important information about the status and quality of the communications between your cable modem and the cable modem network.
Downstream Channel
The data shown in the table below provides information about the signal coming from the network to your cable modem.
Channel ID 0
Downstream Frequency 579.00 Mhz
Modulation 256QAM
Power Level -2.2 dBmV
Signal to Noise Ratio 37.1 dB
Upstream Channel
The data shown in the table below provides information about the signal being transmitted to the network from your cable modem.
Channel ID 3
Upstream Frequency 37.80 Mhz
Modulation 16QAM
Bit Rate 10240 Kbps
Power Level 45.8 dBmV |
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brian2220
join:2009-03-19
Glendale, AZ | reply to physix
here is my speed at 5:11 am
 |
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jsmiddleton4
join:2003-11-13
Glendale, AZ | reply to dvd536
And hence my ? to clarify dvd. Thanks. |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to jsmiddleton4
said by jsmiddleton4  :Not sure what your point is there dvd. My service in the afternoon is dial-up speed. Already verified and determined by Cox folks to be unacceptable. You sure seem to try and make my, and other's, complaints about our expectations. Are you trying to be helpful? Well its a common misconception people believe they "pay for XX mbps" when in all actuality they are paying for "UP TO XX mbps" when its rez service.
I never said your slow speeds were acceptable nor did i say cox wouldn't do anything about them.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
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jsmiddleton4
join:2003-11-13
Glendale, AZ | reply to brian2220
Nice..... |
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brian2220
join:2009-03-19
Glendale, AZ | reply to jsmiddleton4
i have speeds around 15 and 20
recently they have been closer to twenty
and at night i get close to 30 sometimes |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
1 edit | reply to brian2220
Good for you brian. That is very nice...
Does it slow down by the afternoon? |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
| reply to dvd536
Not sure what your point is there dvd. My service in the afternoon is dial-up speed. Already verified and determined by Cox folks to be unacceptable. You sure seem to try and make my, and other's, complaints about our expectations. Are you trying to be helpful? |
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brian2220
join:2009-03-19
Glendale, AZ | reply to dvd536
here is my most recent speed
i have been told cox is working on my node |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to jsmiddleton4
said by jsmiddleton4 :We pay for an advertised service level. Unless you're with Cox business services, you're paying for "up to 20mbps with powerboost" AKA best effort.
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
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dvd536
as Mr. Pink as they come
Premium
join:2001-04-27
Phoenix, AZ
| reply to brian2220
You're not even at "preferred" speeds. is it like that all the time or just at peak times?
--
When I gez aju zavateh na nalechoo more new yonooz tonigh molinigh - Ken Lee |
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Mesa_User
@cox.net | reply to physix
I have seen a sudden drop in mine out here in E Mesa, Was running a solid 10 to 12
 |
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physix
join:2009-06-30
| reply to physix
what a stupid bunch of crap this is, isn't the upload way out of bounds? Why can't they fix this?!? Its the same every time. The cox tech got this same result on his own cable modem at the street.
Typical runaround. "we've scheduled maintenance on or around --insert 1 week from now--" Please try again later. QAM adjustment whatever... FIX IT.
Shall I take another poll of my neighbors? |
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physix
join:2009-06-30 | reply to physix
three weeks later... nothing has changed. (worse actually, I guess thats technically a change) FIOS please come quick.
 |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
| reply to physix
My Speed Results
Download 9,163,128 bps
Upload 2,596,984 bps
Frequency 579000000 Hz
Signal To Noise Ratio 37.2 dB
Power Level -2.4 dBmV
Upstream Value
Channel ID 2
Frequency 34496000 Hz
Power 50.5 dBmV
1:10 p.m., temp is 102. Internet connection quality going down.
Wanted to document this somewhere if I need to refer back to it.
Would be great if others would post some concrete numbers from "approved" testing. (See post on "What to post when...") |
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brian2220
join:2009-03-19
Glendale, AZ | reply to jsmiddleton4
i agree 100% with you
if our problems dont get fixed
something will have to be done |
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jsmiddleton4
join:2003-11-13
Glendale, AZ
| reply to brian2220
For me I'm wondering at what point I file a formal consumer complaint with the AZ Attorney General's office. I'm waiting for service Saturday morning but I'm not going to do the Cox dance as before. We pay for an advertised service level. We aren't getting it. Its like in the morning if we go to a gas station and pay for 20 dollars worth of gas, we get 20 dollars worth. But by the afternoon if we pay for 20 dollars worth we'd only get 5 dollars worth in our car. And when we complain, we're told something is wrong with our car. And we seem to be letting Cox get away with it and folks like me who complain here are told I have a problem, something is wrong with me.....
With all the things I pay for it is only Cox that consistently provides less than Cox has agreed to provide AND they have excuses as to why its not their responsibility.
After Saturday's service me personally, I'm done. It is either fixed on Saturday or I am filing a complaint regarding consumer fraud Monday morning with the honorable Terry Goddard. And I bet I am not the only one to have done so or to be doing so. Cox just does not seem to want to get it. I as well as others want the service levels for which we pay Cox. Nothing more, nothing less. These dial-up speeds and not being able to connect to web sites starting in the afternoons into early evening is problematic.
I hope for my sake Saturday gets it fixed. I really do not want the frustration of dealing with a formal consumer complaint. I detest it when companies force consumers into acting like a jerk. However is not fixed Saturday Cox is leaving folks like myself with very few choices and IF the only option I have is to jerk-up, well I'll be the best jerk I can possibly be.....
Cox will get a chance to see how some of their lame excuses fly with Mr. Goddard.
Yes Cox needs to go to people's homes for certain kinds of problems. That does not mean Cox needs to go to people's homes for ALL kinds of problems. There needs to be an on-going organized triaging of their infrastructure by Cox rolling trucks to their various taps and capturing data out in the real world. Get away from your terminals and your pinging at your air conditioned terminals and start checking the infrastructure out here in the real world.
Create a map of problem areas and then fix them.
Imagine that. Cox actually doing some real world testing and preventive maintenance.
"We've pinged your modem from our tech support call center and everything looks fine from here...."
So?
Me back to decaf now. |
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brian2220
join:2009-03-19
Glendale, AZ | reply to ZincGT
i have premier plus
 |
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