Josh Lang
@verizon.net
| reply to dslx_gm
Re: Incredibly dis-satisfied with DSL Extreme
George,
This is unacceptable. We finally got a callback (from a NON-supervisor), who claims Verizon said it is installed. We were there the entire day, and I'll gladly take pictures of my entire freaking house, there's no router installed/given, and no-one ever came into the house. I've done installations, if there was the claim, there would be a signature, as well as an appropriate serial number for the router.
And we're told that it'll be ANOTHER day until a supervisor will be able to contact us and get the account turned off. This is completely and totally unacceptable. I want the account de-activated, terminated, and any charges removed ASAP.
I'm already planning to contact my credit card company and dispute the charge and put a stop on it. If any charges go through, they WILL be disputed and dropped, and if necessary, I'll take this to the legal channels.
I'm hoping that you can resolve this expediently, so I don't have to resort to the other channels, as well as having to continue to spread this story to others.
Awaiting your response... |
