jabarnut
Light Years Away
Premium,MVM
join:2005-01-22
Galaxy M31
4 edits | reply to inGearX
Re: Help - eBay pass change problem...
Yes, as wenter99 mentioned (and if you're sure you are entering the correct password), it's possible your account was hijacked.
It happened to a friend of mine. (And is apparently pretty common).
It was pretty easily resolved by using "Live Chat".
They asked if he was available at the registered phone number (or if not, where he could be reached), and a rep called him right away on the phone.
Turns out, there was even stuff already listed for sale by the hijacker.
The rep ended all the bogus listings, and helped him to reset the password.
Live Chat is definitely the way to go rather than trying to email them. (I've found that emailing them for pretty much anything is fairly useless, and you'll usually get some sort of unhelpful canned response).
(Edit) Hmmm...I'm trying to find the "Live Chat" link which was once right on the main page.
I saw where it's still available somewhere, so you'll have to look around a little to find it under the Help/Contact us options.
(Edit #2) Ok, I think if you click on the "Contact us" link (upper right of main page), then "I'm a guest" (since you can't log-in), then "tell us about your issue", then, select: "I think someone used my account", you'll finally get the chat option on the right side of the page.
Sheesh...what a pain! Like I said, it was once right on the main eBay page. 
Anyway, try Live Chat for sure...I think you'll have better luck.
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I had a life once.....now I have a Computer and a Modem. |
