Typo Mastah
@videotron.ca
| reply to Shada
Re: [Internet] Yet another Bell Hell experience..
said by Shada  :This is what Bell/Rogers and Cogeco is doing. I took the liberty of correcting your typo  |
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its free
@videotron.ca
| reply to marshals
said by marshals : $150. ouch. Bell will use that money to send you a card every month saying how they miss you, and how both you and Bell were meant for each other.
I still get them years later. |
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marshals
join:2001-11-14
Windsor, ON | ever try writing "Moved" on the envelope and crossing out the address and dropping it off back to the post office? |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
 ·Bell Sympatico
| reply to Shada
Wow, terrible analogy. For one, it has nothing to do with being on a contract.
Second, in this case he had been getting 6 Mbps for almost the entire time he was a customer and a few months ago was upgraded to 7 Mbps (he was 3 Mbps at first which was quickly corrected).
The "issue" here was the fact he wasn't 7 Mbps earlier then that.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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Shada
join:2007-03-09
Stratford, ON
·TekSavvy Solutions..
2 edits | reply to marshals
here is a better analogy
Imagine you're a caterer and you need to send two boxes to Vancouver, overnight.
One box contains cheese and the other, walnuts.
You go to the shipping company, plunk down your "overnight" money and hand over the boxes.
After you've gone, the shipping company looks in the first box and decides that because it's perishable, it goes on the plane to Vancouver.
They look in the second box and decide that the walnuts are not perishable so, they get put on the train to Vancouver.!!
Cheese arrives on time. Walnuts, a week late.
You expect the shipping company to look at the address label on the box, not to open it up and arbitrarily decide how fast your goods will travel.
This is what Bell/Rogers is doing.
{moderated for content} |
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funny thing is
@videotron.ca | reply to marshals
heh, yup, then then address it to "occupant". |
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Spin Mastah
@videotron.ca
| reply to Deadpool
Re: [Internet] Yet another Bell Hell experience..
said by Deadpool :The "issue" here was the fact he wasn't 7 Mbps earlier then that. Umm No.
The issue here was he was being defrauded by fictitious bandwidth charges that Bell wanted him to pay for no reason on top of the other garbage. |
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marshals
join:2001-11-14
Windsor, ON
| Spin Mastah, actually.. that might have been my mistake.. either that or Bell some how fixed it mysteriously. Once i called in, the overage seemed to stop. So that "issue" is over with too. There was for some point yes, an issue, I donno how far back it begain or how long.. but once i made the call.. it stopped. So i guess they fixed it. |
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marshals
join:2001-11-14
Windsor, ON
| reply to marshals
I will give credit where credit is due though. The bell techs (the good ones) here at least, have been really helpful and i appreciate their help.
I just find it sad that the higher ups want to take advantage of everyone like they have been for so long until the very few "smart" ones or ones that notice something wonky going on squeak to get something fixed. It shouldn't have to be like this. Bell should do stuff proactively to help "protect" their customers from over charging or what ever. If a person's line cannot support the product they are signed up with. Don't go ahead and sell them the sale just for the commission or money. That is the wrong way to do business. In the short run, it hurts the customer and in the long run ruins the reputation of the company.
As with the trouble with getting things resolved. Definitely things need to be fixed with the call in service. I was hung up on during one of my recent calls to cancel service. That is kind of ridiculous if you ask me. Which is why I came to here and the Direct Support forum. I called today to cancel my phone service too. I was transferred to oh what 3-4 people before i got the right department. Each time I had to say who I was and why I was calling. Its so frustrating to call Bell to get things done. I'm glad that hopefully this is over with. I hope that the switch goes smoothly without a hitch. I really don't wanna keep calling and explaining what is/has been going on to every different person I speak to and then with the possibility of them hanging up for some odd reason.
More communication between the help support staff and what actually is going on with the business and its "packages" etc.. As well as other avenues of support like this forum. I've mentioned it to a few people on the phone and they didn't even know what that was. Perhaps more memos should be released?  Its kind of like Bell's left hand doesn't know what its right hand is doing sometimes. Hehe.. |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
·Bell Sympatico
| said by marshals : More communication between the help support staff and what actually is going on with the business and its "packages" etc.. As well as other avenues of support like this forum. I've mentioned it to a few people on the phone and they didn't even know what that was. Perhaps more memos should be released? Its kind of like Bell's left hand doesn't know what its right hand is doing sometimes. Hehe.. You have a point here, but it's something that has been historic to both Bell and Rogers. I recall those kind of calls nearly a decade ago. Some things don't change.
I keep getting calls from Bell inviting me to upgrade my service to 7 megs, as apparently "your area has recently received a speed increase". Thanks to Deadpool (and confirmed by Bell local technicians) I KNOW that the fastest profile my line conditions will support is 5056/800 and there is NO scheduled increase in speed, so far as anyone knows. I usually just hang up when the salesperson says they are from Bell.
Same with Rogers. I have basic Rogers cable. I keep getting sales calls inviting me to "upgrade" to a digital converter (which will be "free") or to subscribe to Home Phone (which isn't available in our area, yet though it will be, as Rogers is still upgrading our city to allow for Home Phone). Engineering doesn't talk to sales and vice versa.
If I'm in an argumentative mood I've been able to successfully say to the Bell sales people that they are not telling the truth and thanks, I don't want their "package", which would include a cap (I'm still on HSLD).
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Need-based health care not greed-based health care. |
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dirtyjeffer
Lest We Forget
Premium
join:2002-02-21
London, ON
 ·Rogers Hi-Speed
| reply to marshals
said by marshals :It shouldn't have to be like this. Bell should do stuff proactively to help "protect" their customers from over charging or what ever. If a person's line cannot support the product they are signed up with. Don't go ahead and sell them the sale just for the commission or money. That is the wrong way to do business. In the short run, it hurts the customer and in the long run ruins the reputation of the company. you are correct...it shouldn't be...it is the downfall of many large companies...it is called short term thinking/planning...it is all about getting the quarterly numbers, with no thought to next year, two years from now or 5 years from now...the CEO (and down) may not be around in 5 years, so they don't care, they care about quarter by quarter, and making each number as good as possible, regardless of what the long term effect is, so they can get their big bonus and be happy...then, years later, you cash out your stocks and land the cushy government job and continue to make really good money and benefits (ie. Michael Sabia)...he was the CEO who helped flush the company down the toilet, but it didn't stop him from making his multimillion paycheck every year, along with some $25 million worth of stock when he left and his full benefits and pension plan...meanwhile, many of the people who actually did the day to day work saw cuts in pay, benefits and even had their jobs eliminated when the company dumped almost half their staff (about 20,000 jobs have been cut at Bell over the last 5 years or so).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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marshals
join:2001-11-14
Windsor, ON | reply to marshals
Something seems a lil odd. When you cancel phone service with Bell.. are they supposed to give you a cancellation number? the guy I spoke to said that my cancellation number was my phone number. does that seem right? |
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