marshals
join:2001-11-14
Windsor, ON | reply to marshals
Re: [Internet] Yet another Bell Hell experience..
Something seems a lil odd. When you cancel phone service with Bell.. are they supposed to give you a cancellation number? the guy I spoke to said that my cancellation number was my phone number. does that seem right? |
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dirtyjeffer
Oh Yeah
Premium
join:2002-02-21
London, ON
 ·Rogers Hi-Speed
| reply to marshals
said by marshals  :It shouldn't have to be like this. Bell should do stuff proactively to help "protect" their customers from over charging or what ever. If a person's line cannot support the product they are signed up with. Don't go ahead and sell them the sale just for the commission or money. That is the wrong way to do business. In the short run, it hurts the customer and in the long run ruins the reputation of the company. you are correct...it shouldn't be...it is the downfall of many large companies...it is called short term thinking/planning...it is all about getting the quarterly numbers, with no thought to next year, two years from now or 5 years from now...the CEO (and down) may not be around in 5 years, so they don't care, they care about quarter by quarter, and making each number as good as possible, regardless of what the long term effect is, so they can get their big bonus and be happy...then, years later, you cash out your stocks and land the cushy government job and continue to make really good money and benefits (ie. Michael Sabia)...he was the CEO who helped flush the company down the toilet, but it didn't stop him from making his multimillion paycheck every year, along with some $25 million worth of stock when he left and his full benefits and pension plan...meanwhile, many of the people who actually did the day to day work saw cuts in pay, benefits and even had their jobs eliminated when the company dumped almost half their staff (about 20,000 jobs have been cut at Bell over the last 5 years or so).
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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DKS
Damn Kidney Stones
Premium,ExMod 2002
join:2001-03-22
Owen Sound, ON
clubs:
 ·Bell Sympatico
| reply to marshals
said by marshals : More communication between the help support staff and what actually is going on with the business and its "packages" etc.. As well as other avenues of support like this forum. I've mentioned it to a few people on the phone and they didn't even know what that was. Perhaps more memos should be released?  Its kind of like Bell's left hand doesn't know what its right hand is doing sometimes. Hehe.. You have a point here, but it's something that has been historic to both Bell and Rogers. I recall those kind of calls nearly a decade ago. Some things don't change.
I keep getting calls from Bell inviting me to upgrade my service to 7 megs, as apparently "your area has recently received a speed increase". Thanks to Deadpool (and confirmed by Bell local technicians) I KNOW that the fastest profile my line conditions will support is 5056/800 and there is NO scheduled increase in speed, so far as anyone knows. I usually just hang up when the salesperson says they are from Bell.
Same with Rogers. I have basic Rogers cable. I keep getting sales calls inviting me to "upgrade" to a digital converter (which will be "free") or to subscribe to Home Phone (which isn't available in our area, yet though it will be, as Rogers is still upgrading our city to allow for Home Phone). Engineering doesn't talk to sales and vice versa.
If I'm in an argumentative mood I've been able to successfully say to the Bell sales people that they are not telling the truth and thanks, I don't want their "package", which would include a cap (I'm still on HSLD).
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Need-based health care not greed-based health care. |
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marshals
join:2001-11-14
Windsor, ON
| reply to marshals
I will give credit where credit is due though. The bell techs (the good ones) here at least, have been really helpful and i appreciate their help.
I just find it sad that the higher ups want to take advantage of everyone like they have been for so long until the very few "smart" ones or ones that notice something wonky going on squeak to get something fixed. It shouldn't have to be like this. Bell should do stuff proactively to help "protect" their customers from over charging or what ever. If a person's line cannot support the product they are signed up with. Don't go ahead and sell them the sale just for the commission or money. That is the wrong way to do business. In the short run, it hurts the customer and in the long run ruins the reputation of the company.
As with the trouble with getting things resolved. Definitely things need to be fixed with the call in service. I was hung up on during one of my recent calls to cancel service. That is kind of ridiculous if you ask me. Which is why I came to here and the Direct Support forum. I called today to cancel my phone service too. I was transferred to oh what 3-4 people before i got the right department. Each time I had to say who I was and why I was calling. Its so frustrating to call Bell to get things done. I'm glad that hopefully this is over with. I hope that the switch goes smoothly without a hitch. I really don't wanna keep calling and explaining what is/has been going on to every different person I speak to and then with the possibility of them hanging up for some odd reason.
More communication between the help support staff and what actually is going on with the business and its "packages" etc.. As well as other avenues of support like this forum. I've mentioned it to a few people on the phone and they didn't even know what that was. Perhaps more memos should be released? Its kind of like Bell's left hand doesn't know what its right hand is doing sometimes. Hehe.. |
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marshals
join:2001-11-14
Windsor, ON
| reply to Spin Mastah
Spin Mastah, actually.. that might have been my mistake.. either that or Bell some how fixed it mysteriously. Once i called in, the overage seemed to stop. So that "issue" is over with too. There was for some point yes, an issue, I donno how far back it begain or how long.. but once i made the call.. it stopped. So i guess they fixed it. |
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Spin Mastah
@videotron.ca
| reply to Deadpool
said by Deadpool :The "issue" here was the fact he wasn't 7 Mbps earlier then that. Umm No.
The issue here was he was being defrauded by fictitious bandwidth charges that Bell wanted him to pay for no reason on top of the other garbage. |
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funny thing is
@videotron.ca | reply to marshals
Re: [Internet] Yet another Bell Hell experience..
heh, yup, then then address it to "occupant". |
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Shada
join:2007-03-09
Stratford, ON
·TekSavvy Solutions..
2 edits | reply to marshals
here is a better analogy
Imagine you're a caterer and you need to send two boxes to Vancouver, overnight.
One box contains cheese and the other, walnuts.
You go to the shipping company, plunk down your "overnight" money and hand over the boxes.
After you've gone, the shipping company looks in the first box and decides that because it's perishable, it goes on the plane to Vancouver.
They look in the second box and decide that the walnuts are not perishable so, they get put on the train to Vancouver.!!
Cheese arrives on time. Walnuts, a week late.
You expect the shipping company to look at the address label on the box, not to open it up and arbitrarily decide how fast your goods will travel.
This is what Bell/Rogers is doing.
{moderated for content} |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| Wow, terrible analogy. For one, it has nothing to do with being on a contract.
Second, in this case he had been getting 6 Mbps for almost the entire time he was a customer and a few months ago was upgraded to 7 Mbps (he was 3 Mbps at first which was quickly corrected).
The "issue" here was the fact he wasn't 7 Mbps earlier then that.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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marshals
join:2001-11-14
Windsor, ON | reply to its free
ever try writing "Moved" on the envelope and crossing out the address and dropping it off back to the post office? |
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its free
@videotron.ca
| reply to marshals
said by marshals : $150. ouch. Bell will use that money to send you a card every month saying how they miss you, and how both you and Bell were meant for each other.
I still get them years later. |
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Typo Mastah
@videotron.ca
| reply to Shada
said by Shada :This is what Bell/Rogers and Cogeco is doing. I took the liberty of correcting your typo  |
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marshals
join:2001-11-14
Windsor, ON
| reply to marshals
Just as an update.. I've officially cancelled my service with bell. Next week July 13th for internet, and july 14th for phone service.. New dry loop dsl gets installed july 14th. This should be interesting. I "hope" nothing goes wrong there.
As for cancelling and the early termination.. TY so much for waiving the fee! I'm still going to pay the Bell Phone early termination.. $150. ouch. But i'll recover that in a few months with the savings I get from the new provider. |
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soft sweeper
@videotron.ca
| reply to nor here
lol nah. I have no hate towards him or any one person. But I know spin and BS when I see and will call it and lay it on the person.
DJ was no different a couple of years ago. He was a spinner just like DP, even worse maybe 
DP is spinning for good work related reviews. That's a shill in my book. Some of the imaginative stuff he's come up with over the years is over-board (like equating your Bell service to a car lease  )
But it's job security and money for his family.
I don't dislike him, but if Mirko (5%) Bibbic told him to shit, he would ask what color.
He's not dedicate to the people. He's dedicated to sweeping the truth under the rug and into the direct forum which is work related.
What happened to all those posts he and the other employee's like glen1 here would make titled "Post your line stats". After people caught on what the line stats are and how they are being ripped off, they stopped it fast and won't even suggest posting line stats here in the forum anymore. Let alone show people like they used to.
Too many damned lined problems and people wanted them fixed.
Too soft? Nah. He's human and wants his paycheck for what he does. Or at least point to what he claims he does. |
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nor here
@cgocable.net
| reply to Deadpool
said by Deadpool : As of about 3 months ago I'm not "paid" to be on the forums. It's in my spare time. Too many people rely on me being in here now for me to simply cut the cord. That being said, I wasn't really "paid" to be here before either and the only thing that was part of my performance review was the fact I setup the Direct Forum and how successful it has been - but that was in September '07. If what you say is true, and we have no reason to doubt it, your actions are commendable.
However one word comes to mind "atonement".
Remember when Bell is done with you, you won't be treated with the same due diligence you afford their customers in here.
Do what DJ says and spare yourself the abuse.
Now comes the scolding from the videotron guy for being too soft on you. |
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marshals
join:2001-11-14
Windsor, ON
| reply to dirtyjeffer
this also proves a point too dirtyjeffer that shows Deadpool is dedicated to helping others. Helped me in the past and did a great job at it too. I just wish perhaps that it could have been done the first time I tried asking for help when i first signed up. Deadpool is an invaluable? (not sure if that is the word to use) source of help. Definitely appreciate it. As with others too.. There are "good" bell employees.. but Bell in general as a "company" seems to not care about the customers or employees I guess too. If they did.. You'd still be paid for your work here. More of the bottom line than customers. |
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dirtyjeffer
Oh Yeah
Premium
join:2002-02-21
London, ON
·Rogers Hi-Speed
| reply to Deadpool
said by Deadpool :As of about 3 months ago I'm not "paid" to be on the forums. It's in my spare time. Too many people rely on me being in here now for me to simply cut the cord. That being said, I wasn't really "paid" to be here before either and the only thing that was part of my performance review was the fact I setup the Direct Forum and how successful it has been - but that was in September '07. thank you for proving my point...if Bell gave a shit, they would pay you for all the help you have provided to their customers...after all, you have (with the help of your colleagues) saved Bell a TON of money by keeping clients happy over the past couple of years...so not only do they NOT have their "Official" support channels NOT offering the high quality support you do, they don't pay you for your hard work in here either...honestly, you could shut down the Bell Direct forum tomorrow, and Bell wouldn't care...that's my point, Deadpool, they don't give a shit...they don't give a shit about their customers or their staff (including you)...sure, they may dangle that carrot in front of you, and shake your hand some day, telling you that you are doing such a great job...and it will be the same hand that gives you your pink slip when they tire of you and find the next sheep who comes along...believe me, i have seen it all too often...you should spend your spare time with friends and family...they will still be there for you when you need them.
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Today's motto: Dearly beloved, We are gathered here today to bid farewell to personal responsibility and accountability. |
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Deadpool
Go Sens Go
Premium,VIP
join:2001-03-29
Canada
·Bell Sympatico
| reply to DKS
said by DKS :said by dirtyjeffer :out of curiosity, does Bell pay you to provide support here online, or do you simply do it out of the kindness of your heart, and because you care?? I understand that the Bell forum here is officially part of Deadpool's job (among other things that he does). So yes, he's paid to do that work. As of about 3 months ago I'm not "paid" to be on the forums. It's in my spare time. Too many people rely on me being in here now for me to simply cut the cord.
That being said, I wasn't really "paid" to be here before either and the only thing that was part of my performance review was the fact I setup the Direct Forum and how successful it has been - but that was in September '07.
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Disclaimer: If I express an opinion, it is my own opinion, not that of Bell or its related companies. |
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I sued them
@bell.ca
| reply to not here
said by not here :
You can't send corporate or other lawyers in small claims in Quebec.
Ontario may be different. No clue.
In QC its very much worth your time.
People have sued here and walked away with 700$ in "damages" for bell hounding people for modems they say they never got back.
Up to you to voice your rights when they are stepped on.
Even if the company turns around and offers to settle after they have ignored you, its worth it to continue the battle for your rights and for others.
But yeah, marshals, use the direct forum if it works for you. Why not.
They can send Greenspan into small claims in Ont. but would be foolish to do so.
The advice I got from a lawyer after the fact was that large corps. fear small claims actions as much as bad press.
Its a no win for them.
I wanted to go to trial but they gave me everything I asked for. I would look pretty stupid in front of a JP if I didn't settle.
I read thread after thread in here about peoples problems and how they never get resolved.
One form available on the internet and the cost to file of $75.00 would fix most.
If this was more widespread how fast before Bell treated its customers better? |
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