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Forums » US Cable Support » Road Runner » Dead net and cable
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SNR readings & Motorola SB5100 »
« [NEWS] Still Waiting On Time Warner Cable DOCSIS 3.0  

braynes
Premium
join:2005-03-14
Waterville, ME

Dead net and cable

Hello at 327 am this morning my net conn. and my cable tv both stopped, Has anyone elase having any trouble?
Thanks Bruce
permalink · 2009-06-30 04:33:53 · Reply to this

Lowtarget
Premium
join:2003-12-22
Alger, OH
clubs:
1 edit

Re: Dead net and cable

Both broadband and tv working here. Did you try calling tech support yet?
permalink · 2009-06-30 08:06:42 · Reply to this

hawk82

join:2001-04-26
Oakland, ME
·Verizon Online DSL
·RoadRunner Cable

 I woke up to no internet access as well, at about the same time, according to the logs on my firewall. According to a pre-recorded message at the tech support number, there is a large outage in the Waterville area, due to fire damage. I assume there was a fire at the TWC headend in Winslow.

One of these days I wish I had a second internet connection, other than my slow blackberry data service.
permalink · 2009-06-30 08:44:40 · Reply to this

hawk82

join:2001-04-26
Oakland, ME		 And we're back online. Yay, now I can get to work :P
permalink · 2009-06-30 09:27:21 · Reply to this

braynes
Premium
join:2005-03-14
Waterville, ME

Re: Dead net and cable

I am not online yet tv or net,I can not get a cll to them, busy only.
Bruce
permalink · 2009-06-30 09:34:00 · Reply to this

hawk82

join:2001-04-26
Oakland, ME
·Verizon Online DSL
·RoadRunner Cable

1 edit		 1-800-833-2253. Make sure you call from a device/phone/cell other than your TWC digital phone, since well it isn't online.

I called for a credit and received a 1 day credit. The agent was surprised I was back online, as he hadn't heard the outage was fixed. My guess is that the techs are slowing restoring service to the affected area. I have business class internet fwiw.
permalink · 2009-06-30 10:12:07 · Reply to this

braynes
Premium
join:2005-03-14
Waterville, ME
·Great Works Internet
·RoadRunner Cable
·Verizon Online DSL

Re: Dead net and cable

About 10 min. ago they told me it might be my box, I asked "both of them?" they said Surge perhaps, I said at the same time as net, she said if not working in 24 hours call back, very nice help or yes plus after each sentence she repeted "Is they any other way I can help you to day" At that point I gave up as I would have lost my temper, so here I sit, if I take both boxs back then it will be calls to get auth. and they will say it is down and try in 24 hours, so I will wait but they do suck big time on any service.
Bruce
permalink · 2009-06-30 11:00:19 · Print · Reply to this

braynes
Premium
join:2005-03-14
Waterville, ME		 ok all fixed so not to bad, I have to stop calling them it just pisses me off and it appears to not help, they fix it when they fix it.
Bruce
permalink · 2009-06-30 12:16:35 · Reply to this
DannyZ
Gentoo Fanboy
Premium
join:2003-01-29
Erie, PA

Re: Dead net and cable

said by braynes See Profile :

ok all fixed so not to bad, I have to stop calling them it just pisses me off and it appears to not help, they fix it when they fix it.
Bruce
this is my experience when calling in to Time Warner tech support as well. Now, I just grab my netbook and get a coffee at Wegmans cafe where they have free wifi.
--
Out the 10BaseT, through the modem, down the co-ax, over the fiber, across the backhaul, past the edge router, off the network...nothing but net
permalink · 2009-06-30 14:30:29 · Print · Reply to this

braynes
Premium
join:2005-03-14
Waterville, ME

Re: Dead net and cable

yes a good idea.
Bruce
permalink · 2009-06-30 17:10:54 · Reply to this

braynes
Premium
join:2005-03-14
Waterville, ME		 It was a fire
Bruce
permalink · 2009-06-30 13:52:42 · Reply to this

hawk82

join:2001-04-26
Oakland, ME		 »morningsentinel.mainetoday.com/n···hone-web
permalink · 2009-07-01 19:45:27 · Reply to this
Forums » US Cable Support » Road RunnerSNR readings & Motorola SB5100 »
« [NEWS] Still Waiting On Time Warner Cable DOCSIS 3.0  

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