[OK] Cox Modem Swap Program? in Cox HSI http://www.dslreports.com/forum/r22630378 en Wed, 25 Nov 2009 08:31:50 EDT Wed, 25 Nov 2009 08:31:50 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22758741 ajwees41 : what are the limations of the dlink since it's a D2 modem? If they aren't going to D3 soon why the need to change to a approved D2 modem by June 20 2009?

EON is part of the D3 upgrade and I was told by a cox csr via email EON is done for the whole Omaha area.

cox will not give free D3 modems.]]> http://www.dslreports.com/forum/remark,22758741 Fri, 24 Jul 2009 08:35:17 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22758225 anon : If you are in Omaha and you got a letter saying you need a new modem, get it. They are moving, eventually, to DOCSIS 3.0. Because of the hardware limitations (of your modem) they make you upgrade, otherwise you will wake up one day offline. Some modems won't do 3.0, which means you may not get a 3.0 modem, but you will still work with where they are going to move their bandwidth that your new 2.x modem will communicate on.

Cox isn't out to get you, they just want to make sure your equipment will work on their network, thus if you own your equipment they tell you they will give you a discount to get new equipment. Eventually when they roll out 3.x modems, everyone new gets one out of the box. However, just like cars, if you want the newest you have to buy it. So, if you are a stragler, not with a legacy modem, look for this to be you in the future.

If you had a dlink modem, I'm sure Cox NEVER sold it to you. Considering they have either Moto or SA plant, they would probably stick with those companies for modems or possibly a Toshiba and maybe something else in there sporadically.

Currently, there is nothing 3.0 going on currently in Omaha's production environment. I know I had a sign on my door a year or so ago saying they were "Doing network upgrades". I'm sure that is what they had to do for #1 to support 3.0.

I would guess that your Cox ISP will be 3.0 in the future and if you pay for the right level of service you will see the benefits that 3.0 not only brings the service provider, but also everyone else.]]> http://www.dslreports.com/forum/remark,22758225 Fri, 24 Jul 2009 02:29:04 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22747144 ajwees41 : so am I in the Omaha area. How long have you been a cox HSI customer. We have been for as long as it was offered from the Cox@home days.]]> http://www.dslreports.com/forum/remark,22747144 Wed, 22 Jul 2009 08:38:57 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22747108 southokc : What I meant was, I am running preferred but still had to pay.]]> http://www.dslreports.com/forum/remark,22747108 Wed, 22 Jul 2009 08:26:39 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22746235 ajwees41 : The OP said 1.5 down that sounds like Value not preffered.]]> http://www.dslreports.com/forum/remark,22746235 Tue, 21 Jul 2009 23:41:04 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22744656 southokc :
said by ajwees41 See Profile :

said by pbt :

The situation now seems to be that it's $10 in store exchange vs. $15 via mail. The modem is "free" but there is an exchange fee either way. Has anybody had this fee waived?

As for performance, we have the D-link (D2), and we pay for 1.5mbits down and get it, so I don't see any upside for us. I'm confused that people seem to be getting non-D3-compatible modems, unless they are all upgradable?

I see you have the lowest tier that's the reason you have pay a fee for the modem.
I have to disagree since I'm using Cox Preferred!

My DPC2100 cost me $15 shipping and handling and when I called Cox I was told by a customer rep it would be $10 w/exchange of my old modem if I picked it up at the Cox store.]]> http://www.dslreports.com/forum/remark,22744656 Tue, 21 Jul 2009 18:19:01 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22738126 ajwees41 :
said by pbt :

The situation now seems to be that it's $10 in store exchange vs. $15 via mail. The modem is "free" but there is an exchange fee either way. Has anybody had this fee waived?

As for performance, we have the D-link (D2), and we pay for 1.5mbits down and get it, so I don't see any upside for us. I'm confused that people seem to be getting non-D3-compatible modems, unless they are all upgradable?
no cox is not going D3 accross the board, but upgrading to atleast D2 the free modems are D2 not D3. If they are offering a free modem take it. did the notice say when your dlink will no longer be on the network? Omaha had about a 3-4 week gap where the dlink was on the account and the replacement cox sent was supposed to be on the account. I see you have the lowest tier that's the reason you have pay a fee for the modem.]]> http://www.dslreports.com/forum/remark,22738126 Mon, 20 Jul 2009 16:09:46 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22736973 anon : The situation now seems to be that it's $10 in store exchange vs. $15 via mail. The modem is "free" but there is an exchange fee either way. Has anybody had this fee waived?

As for performance, we have the D-link (D2), and we pay for 1.5mbits down and get it, so I don't see any upside for us. I'm confused that people seem to be getting non-D3-compatible modems, unless they are all upgradable?]]> http://www.dslreports.com/forum/remark,22736973 Mon, 20 Jul 2009 12:53:52 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22694634 southokc : That's interesting because my DPC2100 cost me $15 shipping and handling and when I called Cox I was told by a customer rep it would be $10 w/exchange of my old modem if I picked it up at the Cox store.]]> http://www.dslreports.com/forum/remark,22694634 Sun, 12 Jul 2009 11:59:59 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22692933 anon : If you opt to pick up your new modem at one of the Cox stores, then the $10 fee is waived- the $10 covers shipping, etc.

If you own/bought your own modem, Moto 4100, for instance, then you can keep it.

The DPC2100's (like mine) are very fast and reliable.]]> http://www.dslreports.com/forum/remark,22692933 Sat, 11 Jul 2009 21:53:35 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22692717 southokc : Cox sent me an e-mail saying my modem was no longer supported and offered me a new one for $10 if I picked it up and $15 if they sent it. Look at the second post on this thread and see if your modem is still supported, if not I'd call them.]]> http://www.dslreports.com/forum/remark,22692717 Sat, 11 Jul 2009 20:37:30 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22690590 anon : I have my new Scientific Atlanta DPC2100 modem hooked up and with a little tcp tweaking, I just pulled a 32,630 kbps down and 4,838 up from Speakeasy Dallas, not bad speed for Cox preferred. As for my old SB modem, customer service said I could keep it but since the s/n and mac address have already been used it is worthless. With the new speeds I'm pulling down it's just a paper weight anyway so I think I'll send it in for recycling. I'm very happy with Cox High Speed Internet, that's why when A.T.&T. calls I just laugh!]]> http://www.dslreports.com/forum/remark,22690590 Sat, 11 Jul 2009 09:47:15 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22655586 cableok :
said by southokc :

I'm currently running an old SB4100 modem which has worked great for many years.
I just pulled a 23085 kbps download from speakeasy Dallas. This is a DOCSIS 1.0 unsupported modem, so I can understand Cox wanting me to upgrade it. What I don't understand is why I'm required to turn in my SB modem that I paid around $100 dollars for and own, Cox support couldn't answer that!
I'm guessing theavenger1 your running Cox Preferred, are you doing any tcp tweaking?
You are not required to return a modem. Some people want Cox to recycle the modem, but you can certainly keep the old modem if you would like.]]> http://www.dslreports.com/forum/remark,22655586 Sat, 04 Jul 2009 23:15:05 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22655540 ajwees41 : The only thing they want it back for is for recycling.]]> http://www.dslreports.com/forum/remark,22655540 Sat, 04 Jul 2009 22:56:53 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22655146 madden2k5 : Well if you bought that modem yourself, and not threw cox.. then keep it and tell them no. Because they have no right to keep your modem. But the thing is that can also cause them to charge you full price for new modem also. but i dunno about that.]]> http://www.dslreports.com/forum/remark,22655146 Sat, 04 Jul 2009 20:41:01 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22655138 Nhatters : Is there a way for me to check to see if I'm eligible? The one I have is back from 2002.
--
»myspace.com/nhatters]]> http://www.dslreports.com/forum/remark,22655138 Sat, 04 Jul 2009 20:38:18 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22653681 anon : I'm currently running an old SB4100 modem which has worked great for many years.
I just pulled a 23085 kbps download from speakeasy Dallas. This is a DOCSIS 1.0 unsupported modem, so I can understand Cox wanting me to upgrade it. What I don't understand is why I'm required to turn in my SB modem that I paid around $100 dollars for and own, Cox support couldn't answer that!
I'm guessing theavenger1 your running Cox Preferred, are you doing any tcp tweaking?]]> http://www.dslreports.com/forum/remark,22653681 Sat, 04 Jul 2009 12:40:04 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22652701 theavenger1 : I suspect the access protection is just to protect the ISP from unauthorized use, I don't know anything about it. I am using the same D-Link router I used before the new SA modem. It was a seamless transition for me.]]> http://www.dslreports.com/forum/remark,22652701 Sat, 04 Jul 2009 02:06:16 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22651557 anon : Thanks for the response theavenger1, It sounds easy enough. I just didn't want to have to run a setup cd and install any cox add-ons. I noticed the DPC2100 has cable modem access protection. Do you know anything about that, and are you running your new modem into a router?]]> http://www.dslreports.com/forum/remark,22651557 Fri, 03 Jul 2009 20:10:51 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22651084 theavenger1 : It's just a matter of changing the cables and knowing your Cox account number and pin number or the last 4 of your SSAN. It comes with a DVD but I didn't need to use it.]]> http://www.dslreports.com/forum/remark,22651084 Fri, 03 Jul 2009 18:13:57 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22650927 anon : I just ordered the Scientific Atlanta DPC2100 modem today through cox. I was just wondering what the installation process involved?]]> http://www.dslreports.com/forum/remark,22650927 Fri, 03 Jul 2009 17:52:50 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22648701 daveinpoway : Just as a point of interest, the highest download speed I ever saw on my connection happened when I was using a DCM-202 modem.]]> http://www.dslreports.com/forum/remark,22648701 Fri, 03 Jul 2009 08:04:23 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22644986 theavenger1 : I got my new Scientific Atlanta DPC2100 modem this morning and installed it. Without any tweaking, a speedtest on Speakeasy Dallas shows me at 23,008 kbps down and 2,843 up. I am very pleased with my Cox High Speed Internet, and have been for over 10 years now.

Thanks to everyone who commented.]]> http://www.dslreports.com/forum/remark,22644986 Thu, 02 Jul 2009 12:57:04 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22635154 madden2k5 : Yes it was a D2 modem.. must be they had alot of problems with that modem so they retired it from there support list.]]> http://www.dslreports.com/forum/remark,22635154 Tue, 30 Jun 2009 14:53:13 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22635019 needforspeed59 : Not to put words into his mouth, but I think he meant modems lower than 2.0. Which does not answer your question since your modem was 2.0, no?
--
Great success! High five!]]> http://www.dslreports.com/forum/remark,22635019 Tue, 30 Jun 2009 14:27:34 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22634951 ajwees41 :
said by Macspert See Profile :

He answered your question. That modem is an older model in which it will not reach the speeds available on the Cox network. Also, there has been a large push to get the non-DOCSIS 3 modems out as Cox prepares to launch DOCSIS 3 in the near future.
the SB5101 is not a Docsis 3.0 modem either. ]]> http://www.dslreports.com/forum/remark,22634951 Tue, 30 Jun 2009 14:16:51 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22634899 theavenger1 : Motorola would be great, but for ten bucks I really can't lose.]]> http://www.dslreports.com/forum/remark,22634899 Tue, 30 Jun 2009 14:06:43 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22632839 madden2k5 : Well thats good, and hopefully they are sending you a motorola modem, because they are one of the best brands of modems.]]> http://www.dslreports.com/forum/remark,22632839 Tue, 30 Jun 2009 08:58:24 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22631140 theavenger1 : Thanks, Actually I am very happy with my Cox service and its speed. I have been on Cox since the roadrunner days.

Here is the confirmation I just received:

Thank you again for ordering from Cox Communications. This is to notify
you that your order has been shipped. Shipping details are listed below,
including your tracking number.

Items Ordered:
.
(1) Modem Swap Project
Tracking Number:530092730299935
Ship Date:06/29/2009

Order Number: xxxxxxx
Order Date: 06/29/2009
Order Reference: xxxxxxxxx

Shipped To:
xxxxxxxxx
xxxxxxxxx

MUSTANG, OK 73064

For additional tracking information, please log on to: www.fedex.com
If you have any additional questions about the services that you ordered
please contact us at: »www.cox.com/support/oklahoma/contactsup/
Or call us at 405-600-8282.

Sincerely,
Your Cox Customer Care Team]]> http://www.dslreports.com/forum/remark,22631140 Tue, 30 Jun 2009 08:27:20 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22632688 Macspert :
said by ajwees41 See Profile :

said by cableok See Profile :

said by theavenger1 See Profile :

Today I got a call from Cox telling me I need to replace my old D-link DCM202 modem with a newer model. The caller had zero tech knowledge and couldn't tell me why the change or what model I will receive for $10.00. What gives? I am in the Oklahoma City area.
Sorry they did not give you better information. The reason there is a need to swap out the modem is because your modem will not reach all the speeds available on the Cox network. Also, to be able to offer additional services like DOCSIS 3.0 some modems must be taken off the network.
I think you will be pleased with your internet service performance after you swap out your modem.
like i posted in the thread I linked to why retire the dlink when it is a Docsis 2.0 modem?
He answered your question. That modem is an older model in which it will not reach the speeds available on the Cox network. Also, there has been a large push to get the non-DOCSIS 3 modems out as Cox prepares to launch DOCSIS 3 in the near future. ]]> http://www.dslreports.com/forum/remark,22632688 Tue, 30 Jun 2009 08:22:56 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22631524 ajwees41 :
said by cableok See Profile :

said by theavenger1 See Profile :

Today I got a call from Cox telling me I need to replace my old D-link DCM202 modem with a newer model. The caller had zero tech knowledge and couldn't tell me why the change or what model I will receive for $10.00. What gives? I am in the Oklahoma City area.
Sorry they did not give you better information. The reason there is a need to swap out the modem is because your modem will not reach all the speeds available on the Cox network. Also, to be able to offer additional services like DOCSIS 3.0 some modems must be taken off the network.
I think you will be pleased with your internet service performance after you swap out your modem.
like i posted in the thread I linked to why retire the dlink when it is a Docsis 2.0 modem?]]> http://www.dslreports.com/forum/remark,22631524 Mon, 29 Jun 2009 22:47:02 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22631112 cableok :
said by theavenger1 See Profile :

Today I got a call from Cox telling me I need to replace my old D-link DCM202 modem with a newer model. The caller had zero tech knowledge and couldn't tell me why the change or what model I will receive for $10.00. What gives? I am in the Oklahoma City area.
Sorry they did not give you better information. The reason there is a need to swap out the modem is because your modem will not reach all the speeds available on the Cox network. Also, to be able to offer additional services like DOCSIS 3.0 some modems must be taken off the network.
I think you will be pleased with your internet service performance after you swap out your modem.]]> http://www.dslreports.com/forum/remark,22631112 Mon, 29 Jun 2009 21:28:37 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22631079 ajwees41 : It's a Docsis 2.0 modem, but cox choose not to approve it for D2. Omaha's modem upgrade where done earlier and still haven't seen any improvement.

»free modem]]> http://www.dslreports.com/forum/remark,22631079 Mon, 29 Jun 2009 21:23:26 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22630783 madden2k5 : Well you could upgrade to D3 modems, but that your choice. Anyways that modem probably was only a Docsis 1.x modem, and cox is trying to move all there stuff to atleast D2 everywhere.]]> http://www.dslreports.com/forum/remark,22630783 Mon, 29 Jun 2009 20:26:24 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22630654 theavenger1 : I'm sure Cox will send me one on the list, but I don't understand the sudden issue with the DCM202s. I've used them trouble-free for a long time. Too bad they're not going DOCSIS 3.0. :D ]]> http://www.dslreports.com/forum/remark,22630654 Mon, 29 Jun 2009 20:02:46 EDT Re: [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22630429 madden2k5 : Well whoever it was is correct because that modem is no longer on the cox modem support list.
Anyways if i was you i would call Cox CS back and ask them whats needs to be done, and what modem you will be getting. Because without a newer supported modem, you could lose your internet connection because of the modem no longer being supported.

Edit: here is a image of the support list since i couldn't get the link to work properly.
]]> http://www.dslreports.com/forum/remark,22630429 Mon, 29 Jun 2009 19:22:01 EDT [OK] Cox Modem Swap Program? http://www.dslreports.com/forum/remark,22630378 theavenger1 : Today I got a call from Cox telling me I need to replace my old D-link DCM202 modem with a newer model. The caller had zero tech knowledge and couldn't tell me why the change or what model I will receive for $10.00. What gives? I am in the Oklahoma City area.]]> http://www.dslreports.com/forum/remark,22630378 Mon, 29 Jun 2009 19:12:21 EDT