southokc
@cox.net
| reply to theavenger1
Re: [OK] Cox Modem Swap Program?
I'm currently running an old SB4100 modem which has worked great for many years.
I just pulled a 23085 kbps download from speakeasy Dallas. This is a DOCSIS 1.0 unsupported modem, so I can understand Cox wanting me to upgrade it. What I don't understand is why I'm required to turn in my SB modem that I paid around $100 dollars for and own, Cox support couldn't answer that!
I'm guessing theavenger1 your running Cox Preferred, are you doing any tcp tweaking? |
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Nhatters
join:2004-01-24
Oklahoma City, OK | reply to theavenger1
Is there a way for me to check to see if I'm eligible? The one I have is back from 2002.
--
»myspace.com/nhatters |
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madden2k5
join:2009-04-09
Portsmouth, VA | reply to southokc
Well if you bought that modem yourself, and not threw cox.. then keep it and tell them no. Because they have no right to keep your modem. But the thing is that can also cause them to charge you full price for new modem also. but i dunno about that. |
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ajwees41
Premium
join:2002-05-10
Omaha, NE | reply to southokc
The only thing they want it back for is for recycling. |
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cableok
join:2001-12-04
Tulsa, OK
| reply to southokc
said by southokc :
I'm currently running an old SB4100 modem which has worked great for many years.
I just pulled a 23085 kbps download from speakeasy Dallas. This is a DOCSIS 1.0 unsupported modem, so I can understand Cox wanting me to upgrade it. What I don't understand is why I'm required to turn in my SB modem that I paid around $100 dollars for and own, Cox support couldn't answer that!
I'm guessing theavenger1 your running Cox Preferred, are you doing any tcp tweaking?
You are not required to return a modem. Some people want Cox to recycle the modem, but you can certainly keep the old modem if you would like. |
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southokc
@cox.net
| reply to theavenger1
I have my new Scientific Atlanta DPC2100 modem hooked up and with a little tcp tweaking, I just pulled a 32,630 kbps down and 4,838 up from Speakeasy Dallas, not bad speed for Cox preferred. As for my old SB modem, customer service said I could keep it but since the s/n and mac address have already been used it is worthless. With the new speeds I'm pulling down it's just a paper weight anyway so I think I'll send it in for recycling. I'm very happy with Cox High Speed Internet, that's why when A.T.&T. calls I just laugh! |
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southokc
join:2009-07-11
Oklahoma City, OK
1 edit | reply to Nhatters
Cox sent me an e-mail saying my modem was no longer supported and offered me a new one for $10 if I picked it up and $15 if they sent it. Look at the second post on this thread and see if your modem is still supported, if not I'd call them. |
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Preferred speed
@cox.net
| reply to theavenger1
If you opt to pick up your new modem at one of the Cox stores, then the $10 fee is waived- the $10 covers shipping, etc.
If you own/bought your own modem, Moto 4100, for instance, then you can keep it.
The DPC2100's (like mine) are very fast and reliable. |
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southokc
join:2009-07-11
Oklahoma City, OK | That's interesting because my DPC2100 cost me $15 shipping and handling and when I called Cox I was told by a customer rep it would be $10 w/exchange of my old modem if I picked it up at the Cox store. |
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pbt
@cox.net
| reply to Preferred speed
The situation now seems to be that it's $10 in store exchange vs. $15 via mail. The modem is "free" but there is an exchange fee either way. Has anybody had this fee waived?
As for performance, we have the D-link (D2), and we pay for 1.5mbits down and get it, so I don't see any upside for us. I'm confused that people seem to be getting non-D3-compatible modems, unless they are all upgradable? |
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ajwees41
Premium
join:2002-05-10
Omaha, NE
 ·Cox HSI
1 edit | said by pbt :
The situation now seems to be that it's $10 in store exchange vs. $15 via mail. The modem is "free" but there is an exchange fee either way. Has anybody had this fee waived?
As for performance, we have the D-link (D2), and we pay for 1.5mbits down and get it, so I don't see any upside for us. I'm confused that people seem to be getting non-D3-compatible modems, unless they are all upgradable?
no cox is not going D3 accross the board, but upgrading to atleast D2 the free modems are D2 not D3. If they are offering a free modem take it. did the notice say when your dlink will no longer be on the network? Omaha had about a 3-4 week gap where the dlink was on the account and the replacement cox sent was supposed to be on the account. I see you have the lowest tier that's the reason you have pay a fee for the modem. |
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southokc
join:2009-07-11
Oklahoma City, OK
| said by ajwees41  :said by pbt :
The situation now seems to be that it's $10 in store exchange vs. $15 via mail. The modem is "free" but there is an exchange fee either way. Has anybody had this fee waived?
As for performance, we have the D-link (D2), and we pay for 1.5mbits down and get it, so I don't see any upside for us. I'm confused that people seem to be getting non-D3-compatible modems, unless they are all upgradable?
I see you have the lowest tier that's the reason you have pay a fee for the modem. I have to disagree since I'm using Cox Preferred!
My DPC2100 cost me $15 shipping and handling and when I called Cox I was told by a customer rep it would be $10 w/exchange of my old modem if I picked it up at the Cox store. |
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ajwees41
Premium
join:2002-05-10
Omaha, NE | The OP said 1.5 down that sounds like Value not preffered. |
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southokc
join:2009-07-11
Oklahoma City, OK
1 edit | What I meant was, I am running preferred but still had to pay. |
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ajwees41
Premium
join:2002-05-10
Omaha, NE | so am I in the Omaha area. How long have you been a cox HSI customer. We have been for as long as it was offered from the Cox@home days. |
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Omahainsight
@cox.net
| reply to theavenger1
If you are in Omaha and you got a letter saying you need a new modem, get it. They are moving, eventually, to DOCSIS 3.0. Because of the hardware limitations (of your modem) they make you upgrade, otherwise you will wake up one day offline. Some modems won't do 3.0, which means you may not get a 3.0 modem, but you will still work with where they are going to move their bandwidth that your new 2.x modem will communicate on.
Cox isn't out to get you, they just want to make sure your equipment will work on their network, thus if you own your equipment they tell you they will give you a discount to get new equipment. Eventually when they roll out 3.x modems, everyone new gets one out of the box. However, just like cars, if you want the newest you have to buy it. So, if you are a stragler, not with a legacy modem, look for this to be you in the future.
If you had a dlink modem, I'm sure Cox NEVER sold it to you. Considering they have either Moto or SA plant, they would probably stick with those companies for modems or possibly a Toshiba and maybe something else in there sporadically.
Currently, there is nothing 3.0 going on currently in Omaha's production environment. I know I had a sign on my door a year or so ago saying they were "Doing network upgrades". I'm sure that is what they had to do for #1 to support 3.0.
I would guess that your Cox ISP will be 3.0 in the future and if you pay for the right level of service you will see the benefits that 3.0 not only brings the service provider, but also everyone else. |
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ajwees41
Premium
join:2002-05-10
Omaha, NE
·Cox HSI
3 edits | what are the limations of the dlink since it's a D2 modem? If they aren't going to D3 soon why the need to change to a approved D2 modem by June 20 2009?
EON is part of the D3 upgrade and I was told by a cox csr via email EON is done for the whole Omaha area.
cox will not give free D3 modems. |
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