frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | reply to Anon
Re: New HD Channels - Pixalation / Unavailable in New York
I think we are out of the same VHO, I don't know why his answer to both of us were a little different? |
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gregg62
join:2008-02-09
Stirling, NJ | reply to frankpf3
Re: New HD Channels - Pixalation / Unavailable in New York
I noticed that too. He may have responded to mine prior to yours which would explain the differences. |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | So what's the outcome guys?
Wiring? 
--
"ONE team - ONE city - ONE dream!!" |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Still waiting on a response from Gustavo. I am going to call it in again tonight. |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
 ·Verizon FIOS
| reply to frankpf3
The SNR for the four channels is poor. They are claiming it is the coax or the ONT itself. They are sending a tech out Saturday morning.
I think it is the ONT since both of my boxes have the problem and both boxes are on seperate runs back to the ONT.
I will let you guys know what happens. |
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gregg62
join:2008-02-09
Stirling, NJ | Sounds like it's got to be the ONT.
Who sent the tech out, Gustavo or the techs at the 800 number? |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | I called the 800 number last night and they set up the tech appt. I will let you guys know what happens. |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY
·Verizon FIOS
| reply to frankpf3
OK Guys here is the answer. The tech just left, he had to swap out my 611 ONT with a 612 and everything is now fine. Guy was very helpful, Answered all questions. He first tested my coax, then swapped out the ONT.
All is good! I knew it wasn't the wiring............ |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE | WOOHOO! |
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gregg62
join:2008-02-09
Stirling, NJ
1 edit | Frank, Glad to here your problem has finally been resolved.
Believe it or not mine has been resolved as well. I have no idea how. Last night, I was on the phone with someone from tech support. Didn't sound like she knew what she was doing. I spent an hour on the phone with her. All she did was do everything which was already done about 10 times. Reset the STB's, reset the ONT. Didn't make a difference last night. Woke up this morning and all is well. Now we're all set for when they get MSG HD! |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Is the 612 ONT the latest model? What's the difference between the 611 and 612? |
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gregg62
join:2008-02-09
Stirling, NJ | You got me. But I just checked and mine is the 612! |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Anyone else having this problem and has the 611 ONT? |
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FiosZoo
join:2008-08-13
Fanwood, NJ
| reply to frankpf3
Well thanks to some stuff I found on Google related to the SNR strength...I finally realized my problem. Since I have a TiVo HD DVR I have always had the issues where I needed Attenuators to help my incoming signals. When checking my SNR for the new channels the strength was somewhere in the 26 dB range as opposed to all my other HD channels which were in the 29-32dB range. So when looking at the attenuators attached I noticed I had an extra 3dB on there, and removing it did the trick...I also verified that it didn't result in my other channels getting hosed either. Or at least so far. If for some reason though my other channels are getting hosed as time goes on then maybe the new 612 ONT will do the trick to at least boost the signal coming on for the four channels which were causing my issues to something similar to all other channels. Either way thanks to the insight of each of you on here as it helped me trouble shoot my issue without having to deal with the techs or lengthy phone conversations. |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Glad to help. Again what are the differences between the 611 and 612 though? |
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gregg62
join:2008-02-09
Stirling, NJ | Lost Comedy Central HD and Nick HD again. Still have the other 4 new channels however. This doesn't end. Anyone else having this problem again? |
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frankpf3
verizon.net
join:2007-08-09
Huntington Station, NY | Still getting all 6 here with the new ONT............... |
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darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR | reply to gregg62
Have a tech come out? I know that if this were happening on stations I wanted to watch regularly that's what I'd do... |
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gregg62
join:2008-02-09
Stirling, NJ | Thanks for the replies. I just reset the ONT box and that fixed it. I think I may eventually need a new ONT box, but it's fine for now. It is the 612, but maybe they don't last long. I've had Vz for just under 2 years. |
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