bgoodbody
join:2002-05-08
North Truro, MA | reply to ebubman
Re: Comcast new deal what are the hidden costs
24 months is the offer here, but very hard to get it as an existing customer......
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- Bill |
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MrOctober
join:2008-10-28
Ashburn, VA | reply to caster5
After talking to three people I was able to get the $99, 24 month, $200 cash back deal as an existing customer. I didn't mention Fios, if had to talk to more reps I probably would have. |
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Goober
Premium
join:2000-12-17
Naperville, IL | Were you on a discounted rate plan before? |
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MrOctober
join:2008-10-28
Ashburn, VA
| I was on a promotion that had just ended, I was only paying $78 for tv and internet. When the deal ended it went up to $139, when I first called, I was told I had to wait 90 days to get another promotion and Comcast was being strict about the $99 triple play was only for new customers.
If you talk to enough reps, you can get a good deal. |
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Goober
Premium
join:2000-12-17
Naperville, IL | I agree. I had comcast for a while and I always got reups on the deals. You're right though, you have to call around or threaten to leave. |
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Lion84
join:2007-08-10
Marietta, GA
| In metro Atlanta. Talked to Comcast agent and the HD-Plus Triple Play deal only waives the HD "equipment fee" of $6.95/mo on one box on the account, for one year. The website states "Free Hd - no service or equipment charges" but that's evidently not entirely true. Did not ask whether they would honor the deal for an existing subscriber but knowing this now I want to do some recalculations. It is so frustrating that they do not specifically state the level of service associated with each package. "HD Plus" is same as Digital Preferred but they add HBO. Since I don't really want HBO that's not a driver for me. |
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Comcaster912
join:2009-07-05
Berwyn, IL
| reply to caster5
I work at comcast 
#1. No hidden fees. Everything is quite simple.
Locked and Loaded Triple Plays
MONTHLY ***
$99 includes:
TV:
HD included for 1 tv.
2nd+ is 7-8.99 for HD.
2nd+ is 5-7.99 for standard def.
Comes with first 80-100 channels + HBO (depends on location).
CHSI:
6-15MBs (Depending on location)
Modem $3.00 (modem operates both Digital Voice and Internet)
CDV Unlimited:
Unlimited calling Price included in Modem above, and cable bundle
+Tax (check what your city charges for tax. Rep can tell you over phone once order is completed, ie, after appointment scheduled.)
***INSTALLATION
$25 for connection of address and 1st tv. ($10 for any additional TV)
$35 for CHSI
$40 for Phone
(Also Installation may range per area. This is from Illinois, Indiana, western michigan rates).
For more precise info, CALL IN.  |
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Joe12345678
join:2003-07-22
Des Plaines, IL
| said by Comcaster912  :I work at comcast #1. No hidden fees. Everything is quite simple. Locked and Loaded Triple Plays MONTHLY *** $99 includes: TV: HD included for 1 tv. 2nd+ is 7-8.99 for HD. 2nd+ is 5-7.99 for standard def. Comes with first 80-100 channels + HBO (depends on location). wow $5 $9 per tv what does 2+ hd dvr cost $20? |
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Dennis99
@comcast.net
| reply to Comcaster912
Tried to get the Comcast Triple Play HD Starter Package deal for $99, but was told first by one rep for Comcast that it was not available to existing customers.
Tried again on line where it clearly says it is available to existing customers, and made through all the screens completing the requested information. The last step in the process was to chat with a live rep. Was immediately told again, that the deal was for new customers only.
When I complained that I accessed the deal through an existing customers option, and was even asked to imput my account number, after a delay, the rep came back on line and said it was only available to customers with one level of service ( I have two - tv and internet).
After much back and forth I was told to go to my local comcast office and they may be able to help me out. I was then also told to call another Comcast number tomorrow first and discuss the situation. The rep said she would flag my account (I'm sure she did i.e. disgruntled troublemaker, or worse I'm sure).
Come on Comcast, I've been a long time customer who always pays their bill on time. Do you really want to lose my business over something like this? |
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fuziwuzi
Not born yesterday
Premium
join:2005-07-01
Atlanta, GA
| reply to Dennis99
Re: Comcast new deal what are the hidden costs
I get that kind of run-around, as well. Because my apartment building includes the "basic analog" in the rent (though we have to establish an account with Comcast - my bill just shows a credit every month for the price of the basic analog service, $18.95), Comcast says I don't qualify for any of the special deals for upgraded packages. They want over $50/month just to upgrade to Digital Starter, with a $30 "installation fee".
Sorry, Comcast, I'll just make do with what I have. I'll download to my computer any TV show I want to watch that isn't on the locals.
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***************
I think computer viruses should count as life. I think it says something about human nature that the only form of life we have created so far is purely destructive. We've created life in our own image.
- Stephen Hawking |
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ebubman
join:2002-01-17
Enola, PA
 ·Comcast
 ·Vonage
| reply to Dennis99
ummm, any company that makes it this difficult to send them money deserves to be dumped. when i go to do my reup deal, they get one chance---then i call verizon & direct tv for my hard-earned consumer dollars.
said by Dennis99 :
Tried to get the Comcast Triple Play HD Starter Package deal for $99, but was told first by one rep for Comcast that it was not available to existing customers.
Tried again on line where it clearly says it is available to existing customers, and made through all the screens completing the requested information. The last step in the process was to chat with a live rep. Was immediately told again, that the deal was for new customers only.
When I complained that I accessed the deal through an existing customers option, and was even asked to imput my account number, after a delay, the rep came back on line and said it was only available to customers with one level of service ( I have two - tv and internet).
After much back and forth I was told to go to my local comcast office and they may be able to help me out. I was then also told to call another Comcast number tomorrow first and discuss the situation. The rep said she would flag my account (I'm sure she did i.e. disgruntled troublemaker, or worse I'm sure).
Come on Comcast, I've been a long time customer who always pays their bill on time. Do you really want to lose my business over something like this?
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Unhappy Customer
@verizon.net
| reply to koshoka
I don't know about the hidden costs, but I am currently in a go 'round with Comcast about signing a two-year agreement. It is the deal that includes HBO free for two years, but the actual contract does NOT mention HBO, only the Digital Starter.
I have gotten answers that range from "Yes, HBO is supposed to be on the contract, we will send you out a new one", (they sent a duplicate of the original), to "It doesn't have to be listed in the contract, it's part of the promotion", to now a supervisor is researching the question. I was even told that I was the only person ever to ask them to add HBO to the contract.
I'm sorry, but they want me to sign what amounts to a legal, binding agreement for 2 years, with a $150 early temination fee, but the promo offered is not included in the contract?
Am I being too picky??? |
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maddog
@comcast.net
| reply to ebubman
And that is what I feel like when trying to work with these jerks. First call, I was told the Locked & Loaded package was over, that was I was elgible even though I have all 3 right now, that was 07-11, so I recorded the add on tv, good thru 07-12, and made 2nd call and was told not elgible this time. I told the rep there was nothing in writing to imply that and wanted to speak to a manager, never called so I will call one more time, will shop for other service |
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biglittlewil
join:2009-04-02
Seattle, WA | Locked and Loaded was for new customers or existing customers with 1 line of business. Everyone else was ineligible. |
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biglittlewil
join:2009-04-02
Seattle, WA
| reply to Unhappy Customer
No you're not being too picky.
I understand your concern, but HBO is a part of the 2 year agreement. On our order entry screen it states "HBO Free 24 months". Didn't know that the agreements didn't state that. I haven't had that call either(about HBO not being on the agreement), but good on you to catch that. |
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dadkins
Can you do Blu?
Premium,MVM
join:2003-09-26
Hercules, CA
·Comcast
| reply to Zoder
Modem charge is for CDV. |
said by Zoder :This might be new. I heard the ad on the radio for the first time last week. The jist was that unlike satellite, Comcast hd is free. No equipment and no access charges. This is what I got in Feb of this year "Free HD"
The programming and the HD STB is free(no charge).
Free HD - no service or equipment charges
Access to over 1,000 HD choices
Over 80 digital channels
Channel 1 On Demand with over 10,000 movies and programs
Over 45 channels of digital music
100% digital-quality picture and sound
Works for me!
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Think outside the Fox... Opera |
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Comcaster912
join:2009-07-05
Berwyn, IL | reply to Joe12345678
HD DVR $15.99 some areas, some $10.00. |
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Comcaster912
join:2009-07-05
Berwyn, IL
1 edit | reply to Dennis99
said by Dennis99 :
Tried to get the Comcast Triple Play HD Starter Package deal for $99, but was told first by one rep for Comcast that it was not available to existing customers.
Come on Comcast, I've been a long time customer who always pays their bill on time. Do you really want to lose my business over something like this?
Im sorry Dennis, havent been on for a few days.
The "Locked and Loaded" Triple Plays online are available, but as with every promotional price, there are eligibility terms.
Terms: All three services new ($200 back) or 1 line of business.
Now, I understand the frustration for what you are saying, but usually we have options available for current customers that work great also.
For example, in Chicago Land (Illinois, Indiana, Mich) For current customers:
If you have Digital Preferred/Classic $74.98 with 1 HD DVR $15.99, 6-12M CHSI $42.95, and CDV $39.95, and called for the $99, though you wouldnt be able to get it, you can get $44.99 for you cable (including the price of your HD/SD DVR). That would bring the bill to $127.98.
Now that works out because the $99 package has Digital Starter. Classic is under the $119 Locked and loaded, so its only a difference of $8 dollars.
In some areas, for current customers, you can also do a 1 year agreement for CHSI and CDV also to lower those.
Dennis, what state are you in? |
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Comcaster912
join:2009-07-05
Berwyn, IL
1 edit | reply to Dennis99
Sorry. Multiple Post.  |
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