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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Anyone sucessfully switched from PPPoE to DHCP? I'm not sure it's possible...you might want to post in the Verizon Direct forum and ask them. If anyone can do it and will know what you're talking about, it'd be them.
If there isn't a way to convert you, I think a disconnect then re-connect might be your only hope.
--
He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
| 
danclan
join:2005-11-01
Midlothian, VA | You can do it. However, it requires that your internet service be completely halted as they have break and rebuild your circuit. This can take anywhere from 24 hours to 2 weeks....and there will usually be issues....so its not advised. | |
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PoloDude
Premium,VIP
join:2006-03-29
East Northport, NY | Re: Anyone sucessfully switched from PPPoE to DHCP? Just wondering why being on PPOE bothers you so much?
Others can jump in with the math but i remember it being about 1% of the overhead. | |
| | | | | | | | | sameshtdd
join:2006-01-04
Teaneck, NJ | Re: Anyone sucessfully switched from PPPoE to DHCP? If you use several systems that require IP authentication, wouldn't a Static IP be a better option? | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| said by cbrain  :1. I log into several systems that use IP authentication. DHCP offers a much more stable IP. Neither is inherently more stable then the other. Both have mechanisms to reacquire the same IP address. Both have the ability to force an IP address to change if required when a lease times out. I've had both from Verizon with either DSL or with FiOS and both VERY rarely change but they have changed with either technology. If you are using any type of authentication that requires your IP address to be semi-static, you will have the exact same issues either way.
2. Why waste the overhead, no matter how insignificant, for an inferior system. You are reducing the data payload 8 bytes of a 1500 byte maximum, or 1/2 of 1% of the total capacity. Your line isn't absolutely provisioned for exactly 10/2, 20/5 or whatever your subscribed plan is. It's more of a soft limit that you'll usually bounce around sometimes a little more or sometimes a little less. "Wasting" or not wasting 8 bytes will have ZERO noticeable effect on your throughput of a 10+mbit connection.
There's no problem with wanting DHCP or PPPoE and I'm not trying to discourage you from switching if you want. It's your prerogative. I'm just trying to state factual information. | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by cbrain :While this may be technically true ... it absolutely does not work that way in the real world. At least in any area I've worked. Can you come up with any real advantage to PPPoE for the end user? I don't know if it's still the case, but back with DSL PPPoE customers were over provisioned more then DHCP to account for the overhead. As a result their real-world speeds were often faster then their DHCP counterparts. Other then that, there isn't really a advantage for PPPoE for the end user. The real benefit was on the ISP/telco side of the network as existing communication and billing infrastructures that were used for dialup were easily reused for broadband connections. The PPPoE connection was just treated as another "dial up" connection and metering or other information was easily integrated.
Anymore the connection setup and tear down that is required with PPPoE is essentially transparent to the end user as a router handles it on demand or just keeps it alive.
How much real difference will most of the new speeds make on a residential connection? I'm not sure where this fits in with discussing PPPoE, but the new speeds for an overwhelming majority of users won't make too much of a difference as they are only using a fraction of their bandwidth anyways. Large downloads maybe will be quicker, but if a webpage loads in a fraction of a second anyways, a few milliseconds shaved off of that won't be noticeable. For streaming content, as long as there is enough bandwidth to satisfy the stream additional bandwidth is just icing.
Isn't it up to each user to make their own choice? Honestly, no. I don't think it's a "choice" of the consumer. You are paying for a internet connection. PPPoE or DHCP, they are both industry norms and very widely supported. If it was some obscure technology that no one supported then people can complain. But who cares what format the data is transmitted. As long as you get your stated speed, low latency, and don't have packet loss, what difference does it really make if it was transmitted even using a string and two cups? | |
| | | | | | | | cbrain
join:2000-05-21
Silver Spring, MD
 ·VoicePulse for Bus..
 ·Verizon FIOS
 ·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by cdru :I don't know if it's still the case, but back with DSL PPPoE customers were over provisioned more then DHCP to account for the overhead. As a result their real-world speeds were often faster then their DHCP counterparts. Other then that, there isn't really a advantage for PPPoE for the end user. ... So that overhead does make a difference. 
said by cdru :said by cbrain :Isn't it up to each user to make their own choice? Honestly, no. I don't think it's a "choice" of the consumer. You are paying for a internet connection. PPPoE or DHCP, they are both industry norms and very widely supported. If it was some obscure technology that no one supported then people can complain. But who cares what format the data is transmitted. As long as you get your stated speed, low latency, and don't have packet loss, what difference does it really make if it was transmitted even using a string and two cups? My choice would be to not use a string and two cups.
I had USNet/Covad DSL with a static IP in '99/2000, and never would consider DSL using PPPoE. When I ordered FiOS, my understanding was they were planning to transition us in a year or 2. I have written confirmation this is still the plan but no date.
My current array of choices include terminating FiOS for 31 days the re-ordering from Verizon or a FiOS reseller. I am attempting to eliminate the overhead of so many changes for both Verizon and myself. | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by cbrain :So that overhead does make a difference. Point taken, but in the case of DSL it was from the days when 1.5mbit was the fastest you could get for about 2x what FiOS costs these days and people really bitched about not getting every last drop that they were paying for. On a 768 or 1500 kbit connection, 8 bytes per packet feels like a lot more then what it does on a 20mbit connection.
Good luck with whatever you end up doing. Be sure to follow up with the experience for others to reference in the future. | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| said by cdru :said by cbrain :1. I log into several systems that use IP authentication. DHCP offers a much more stable IP. Neither is inherently more stable then the other. Both have mechanisms to reacquire the same IP address. Both have the ability to force an IP address to change if required when a lease times out. I've had both from Verizon with either DSL or with FiOS and both VERY rarely change but they have changed with either technology. If you are using any type of authentication that requires your IP address to be semi-static, you will have the exact same issues either way. I respectfully disagree. By the very nature of DHCP, it tries to retain the same IP address by renewing the lease 1/2 way through the lease duration. Barring a complete "reboot" or restart of the DHCP server, you will continue to get the same IP address. PPPoE on the other hand will give you a new IP every time (unless otherwise configured differently on the server side).
PPPoE adds 2 additional points of failure. The PPPoE server and the radius server for authentication. All you have to do is go through the AT&T forums to see various reports of "sync no surf", which is a problem with the PPPoE server or radius server preventing authentication and establishment of the tunnel.
In fact, I ditched SBC (now AT&T) at the time, because they were moving people from real static IPs to "sticky" PPPoE IPs (PPPoE that assigns the same IP each time) because I didn't want to have my connection rely on the PPPoE/radius servers, which were problematic (at least for SBC).
Granted, a DHCP server can also go down, but in my experience with PPPoE, I lost my IP much, much more frequently than with DHCP.
--
He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
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cdru
Go Colts
Premium,MVM
join:2003-05-14
Fort Wayne, IN
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by deblin :I respectfully disagree. By the very nature of DHCP, it tries to retain the same IP address by renewing the lease 1/2 way through the lease duration. Barring a complete "reboot" or restart of the DHCP server, you will continue to get the same IP address. PPPoE on the other hand will give you a new IP every time (unless otherwise configured differently on the server side). With DHCP, you have an explicit lease that expires at a regular interval. With PPPoE, it's assigned to your connection. Now the connection may be closed (either forcibly by the ISP or via a network/hardware failure) but as long as your router stays connected you'll usually stick with the same address. I just rebooted my router several times and the newly established PPPoE connection each time always grabbed the same IP address.
PPPoE adds 2 additional points of failure. The PPPoE server and the radius server for authentication. All you have to do is go through the AT&T forums to see various reports of "sync no surf", which is a problem with the PPPoE server or radius server preventing authentication and establishment of the tunnel. Well, this is the Verizon forum, not the AT&T. Verizon will screw up your billing, but you'll get a reliable connection. Apparently AT&T might be able to get the billing straight, can't figure out the connection part. Perhaps the two companies should merge or something. 
Seriously though, yes it is an additional point of failure. But any ISP, especially of Verizon or AT&T's size should have high availability/redundancy in their systems. If they don't, then it's not a failure of the technology but rather of the specific implementation. Specifically with Verizon FiOS, I don't think I've ever had a PPPoE related issue since being one of the early adopters of FiOS.
Granted, a DHCP server can also go down, but in my experience with PPPoE, I lost my IP much, much more frequently than with DHCP. Prior to resetting my router just now, my existing IP address was 11 days old and that was just as far back as my logs went. Yes it's not static, but it's also not very dynamic either. Whether your address is changing every couple days or every couple of month, the thing is that under either scenario, the address has change. Neither offers guaranteed static addressing and the address could change at any time if there was a major issue somewhere in the network.
If you need to authenticate via IP address, neither technology is perfect for 100% "uptime" authenticating. If you just need pseudo-static addressing without needing to actually pay for it, either technology with Verizon (both with DSL and FiOS) will work from my experience without issue. If you need to contact your machine remotely, use one of the dynamic dns services out there...the changes either way are infrequent enough to cause not too many problems.
Me personally, I would not want to go through the red tape. I trust Verizon to keep my connection operating as long as I don't make major changes. Switching from PPPoE to DHCP or anything that contains the works "rebuild", "connection", or "account" is like playing russian roulette with billing. If the existing connection is stable and you aren't having problems, I don't think the gains justify the risks. But if you are having problems, can live without an internet connection for a day (or possibly a week [or two]), or you feel lucky, then go for it. | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by cdru :With DHCP, you have an explicit lease that expires at a regular interval. With PPPoE, it's assigned to your connection. Now the connection may be closed (either forcibly by the ISP or via a network/hardware failure) but as long as your router stays connected you'll usually stick with the same address. I just rebooted my router several times and the newly established PPPoE connection each time always grabbed the same IP address. In my experience, reconnecting a PPPoE session meant a new IP address EVERY time. If Verizon is doing something differently or they have a larger IP address pool then I could see getting the same IP address. If the PPPoE server dies, guess what? You not only lose your connection, you lose your IP address. If a DHCP server goes down, chances are you wouldn't even notice unless it was an extended outage and the leases database typically survives a restart of the DHCP server (at least the software DHCP servers I know of).
Well, this is the Verizon forum, not the AT&T. Verizon will screw up your billing, but you'll get a reliable connection. Apparently AT&T might be able to get the billing straight, can't figure out the connection part. Perhaps the two companies should merge or something.
Seriously though, yes it is an additional point of failure. But any ISP, especially of Verizon or AT&T's size should have high availability/redundancy in their systems. If they don't, then it's not a failure of the technology but rather of the specific implementation. Specifically with Verizon FiOS, I don't think I've ever had a PPPoE related issue since being one of the early adopters of FiOS. Well apparently AT&T/SBC did not (do not?) utilize any sort of redundancy or live fail over because when the PPPoE server went tits up, you knew it immediately
Prior to resetting my router just now, my existing IP address was 11 days old and that was just as far back as my logs went. Yes it's not static, but it's also not very dynamic either. Whether your address is changing every couple days or every couple of month, the thing is that under either scenario, the address has change. Neither offers guaranteed static addressing and the address could change at any time if there was a major issue somewhere in the network. I think you'll have a hard time convincing anyone who has used both DHCP and PPPoE that they have similar IP address retention. Far from it.
If you need to authenticate via IP address, neither technology is perfect for 100% "uptime" authenticating. If you just need pseudo-static addressing without needing to actually pay for it, either technology with Verizon (both with DSL and FiOS) will work from my experience without issue. If you need to contact your machine remotely, use one of the dynamic dns services out there...the changes either way are infrequent enough to cause not too many problems. I think the OP would beg to differ. He's obviously wanting to move from PPPoE to DHCP for a reason. Yes of course it's not static, but it does provide more stability as far as how long you keep an IP address.
Me personally, I would not want to go through the red tape. I trust Verizon to keep my connection operating as long as I don't make major changes. Switching from PPPoE to DHCP or anything that contains the works "rebuild", "connection", or "account" is like playing russian roulette with billing. If the existing connection is stable and you aren't having problems, I don't think the gains justify the risks. But if you are having problems, can live without an internet connection for a day (or possibly a week [or two]), or you feel lucky, then go for it.
I wouldn't suggest the OP do it either. If Verizon had their sh*t together, they could do the conversion much more quickly and the OP wouldn't have had to start this thread. 
--
He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
| PandaB
join:2008-04-14
Chino Hills, CA | What's the difference between the two and why is DHCP preferred? | |
| | celtic
join:2001-02-08
USA
| Migrating your FiOS connection from PPPoE to DHCP This D-Link router firmware upgrade migrates your router connection from the PPPoE protocol to DHCP. This update will reduce connection issues and make troubleshooting easier if issues arise.
The D-Link firmware upgrade applies only to the Model DI-604 and DI-624 routers.
»www22.verizon.com/ResidentialHel···4638.htm | |
| | druber
join:2000-04-11
Marlborough, MA | Re: Anyone sucessfully switched from PPPoE to DHCP? His router firmware has nothing to do with the problem - he cant' just change it, it has to be changed on verizon's end too. And apparently the bureaucracy is not willing to do that for existing customers. | |
| | celtic
join:2001-02-08
USA
| said by celtic :Migrating your FiOS connection from PPPoE to DHCP This D-Link router firmware upgrade migrates your router connection from the PPPoE protocol to DHCP. This update will reduce connection issues and make troubleshooting easier if issues arise. The D-Link firmware upgrade applies only to the Model DI-604 and DI-624 routers. » www22.verizon.com/ResidentialHel···4638.htm Verizon apparently removed this article last week. To read the article paste "Migrating your FiOS connection from PPPoE to DHCP" into Google and look at the cached version. | |
| jadziedzic
Premium
join:2005-12-12
Nashua, NH
| I did this just before final cutover from Verizon to FairPoint happened. The support rep at FP - working with someone from the Fiber Solutions Center, as the FSC was still doing all of the fiber support for FP - said a service disconnect was required, followed by a reconnect. They claimed they could schedule it so the disconnect would occur in the morning, and the reconnect would occur in the afternoon; I would be offline for part of the day.
I agreed, and it wound up taking five days to get my service re-connected. Not only did they disconnect my Internet access, I lost telephone service as well. The reconnect order had apparently gotten "lost" in the system, no one at FairPoint had the slightest clue of how to chase it down, no one at the FSC could find an order, etc., etc., etc.
IF you decide to take the plunge be SURE to the order numbers for BOTH the disconnect and reconnect so you can follow up when the customer support and billing folks are out of the office.
As for WHY the change, I was running into some issues where auto-negotiation of the speed over the network link from the ONT to my D-Link DIR-655 suddenly stopped working - it would only work if I set the router to a fixed 10 Mbps. I read where someone else in our area ran into a similar problem with PPPoE over DSL, and was told by someone at Netgear that FairPoint had tweaked something that caused some issue. I also wanted to get the change completed before the actual cut-over of service since I figured the FP folks would be fairly clueless about fiber ...
Tony | |
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danclan
join:2005-11-01
Midlothian, VA
·Verizon FIOS
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by SquareSlinky :Glad to hear that others feel the same way I do. I have called about this 20+ times, with no luck. Last I tried they wanted to charge me a disconnect fee, even with me telling them I want to sign right back up again. Insane they punish the early adopters. More insane is that they still keep the PPPoE infrastructure at all and not just migrate all to one standard. | |
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More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA
 ·Bay Area Internet ..
1 edit | Re: Anyone sucessfully switched from PPPoE to DHCP? said by cbrain :Verizon would need to change the router for every user on PPPoE. Not strictly true.
That only applies to the original D-Link 604/614 routers. IIRC, the switch from PPPoE to DHCP occurred after VZ started deploying Actiontecs, so there is a small subset of Actiontec users on PPPoE.
The Actiontecs support auto-detection of connection type, so those could be switched easily. However, for the D-Link routers, the choice between PPPoE and DHCP must be explicitly selected on the WAN configuration page.
06/30 edit: According to posts in this thread, VZ provided a firmware update for the D-Links to auto-detect PPPoE or DHCP. | |
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danclan
join:2005-11-01
Midlothian, VA
·Verizon FIOS
| Re: Anyone sucessfully switched from PPPoE to DHCP? Verizon did convert people from PPPoE to DHCP several years ago when they switched to DHCP. They however stopped for some inexplicable reason.
Its not hard. All you have to do is change your settings on your router if you wake up one morning and cant login. Its a trivial change for the majority of users and in this case a minority of users still on PPPoE. | |
| batsona
Maryland
join:2004-04-17
Ellicott City, MD
·Verizon FIOS
·Vonage
| My Cisco PIX501 suddenly stopped working - it wouldn't pick up an IP over PPP. Oddly enough, neither did my 3Com router, my DLink, and my old Vonage router. -All three of which have a PPPOE setting. Had to call Verizon on it, and their solution was to throw an Actiontec at me. (I'm an early customer from 05, who got the DLink router and NIM back then)
I've love my PIX back, but it simply doesn't work on Verizon's network anymore - I can't get the actiontec to do what I want it to do, and I had it working fine on the PIX. I'd love DHCP... | |
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SquareSlinky
Premium
join:2004-05-25
Tampa, FL | I have the actiontech now, but no DHCP.
A few years back they were switching people, but did stop. I heard that as well. | |
| 
Lee GWB
Yaco
Premium
join:2001-10-13
Allendale, NJ
·Verizon Online DSL
1 edit | Hi,
At one point they started to. I have tried 3 times and once the rebuilt the circuit and it went back to PPPOE.
The last too times I was denied. I think it is too much trouble to switch everyone and they may only do it if the go from new install or BPON to GPON. That is just an assumption.
Lee | |
| meb
join:2002-12-12
Potomac, MD | I remember reading about some regions that were changed. I think they let users sign on either way. Did Verizon require a disconnect - reconnect for any of these? | |
| celtic
join:2001-02-08
USA
| Why does Verizon make this so difficult?
It would seem they could add whatever credentials they use to authenticate the account to the DHCP server, have the user change their router and the account is now DHCP. If they need to, they could then remove the user from the PPPoE system. Am I missing something? | |
| | | Flizesh
Premium
join:2003-08-16
Staten Island, NY
clubs: | I'm still on PPPoE and don't mind it so much. Easier to get a new IP if needed this way. | |
| |
danclan
join:2005-11-01
Midlothian, VA
·Verizon FIOS
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by Flizesh :I'm still on PPPoE and don't mind it so much. Easier to get a new IP if needed this way. True the bigger difference is that there is extra cpu required by your router. The payload overhead is trivial but there is cpu overhead, though with the routers on the market today it should be trivial...should being key word.... | |
| | celtic
join:2001-02-08
USA
| said by Flizesh :I'm still on PPPoE and don't mind it so much. Easier to get a new IP if needed this way. Other than changing your identity, I can't think of a single advantage to getting a new IP. Allowing others to go DHCP won't hurt you. | |
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See 10 replies to this post | |
Rattler
join:2001-04-13
Havertown, PA
·Verizon Online DSL
·Verizon FIOS
| FWIW...
When I had V* DSL, I was on PPPoE. I had my router set to keep the connection alive by sending a few dummy packets every couple of minutes. In general, I would go several months with the same IP address - at one point, I seem to remember that it was on the order of a half year with the same IP.
When I got FiOS, I was switched to DHCP. I've had FiOS since Feb, 2008. Not only do I change IP a couple times a month but I change IP blocks, switching around between 71.x.x.x, 72.x.x.x and 96.x.x.x. For the past few weeks, I have been on the 96.245.xxx.xxx block. and the last octet has changed twice, that I know of.
The router is on 24/7 and I do not think I am doing anything to trigger the changes.
Additionally, my daughter is provisioned with FiOS PPPoE at 20/5 from another CO. I have run a bunch of speed tests, on both our connections, and the results show insignificant differences between the two. As a matter of fact, hers usually tests at slightly over 5 Mbps on U/L where mine is consistently around 4.95 Mbps. On D/L, we both test in the 19.6 - 19.8 Mbps range - no reasonable evidence as to which connection is faster. And, BTW, I am GPON and she is BPON.
Anecdotal, at best, but that's what I've seen.
--
Never raise your hands to your kids. It leaves your groin unprotected. -- Red Buttons | |
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deblin
Dark Side of the Moon
Premium,MVM
join:2001-09-01
Middletown, DE
| Re: Anyone sucessfully switched from PPPoE to DHCP? I don't think the IP address changes that were rampant of late can be used for a valid comparison, because Verizon was adding a ton of IPv4 address space and shuffling things around.
Then again, it could simply be related to the reliability of the layer1/layer2 technology and the company supporting the infrastructure.
My experience with SBC and Comcast was that when I had DHCP with Comcast my IP address never changed. In fact, it survived a 3 week period in which I actually physically moved from an apartment to a house. I plugged in my same cable modem and same ethernet card in the new house after a 20 day hiatus and I immediately snagged the same IP address via DHCP.
When I had SBC, any sort of hiccup on the line would cause PPPoE to crap itself and re-establishing a PPPoE connection was a guaranteed new IP. This may have changed since I've been an SBC/AT&T customer.
--
He who is not contented with what he has, would not be contented with what he would like to have. -Socrates | |
| | batsona
Maryland
join:2004-04-17
Ellicott City, MD
·Verizon FIOS
·Vonage
| DynDNS does a perfect job of dealing with changing IP addresses. I use it - I SSH to "xxxxxxxx.gotdns.org", and it sends me right where I need to be. A small thin client runs on an 'always-on' host on my network, and detects / refreshes the A record with DynDNS. --But we all know how dynDNS works. --point being that it does a good job [for me], of mitigating a changing IP address. | |
| ProFiOSDude
Premium
join:2005-05-27
Chesapeake, VA
| Meanwhile, back at the ranch...
Getting switched from PPPoE to DHCP is only possible if your Central Office configured as such. Looking at past posts, some people were still be provisioned PPPoE as recent as this past Spring. If your neighbor is DHCP, then you should also be able to go to DHCP.
How?
Disconnect your service then establish new service.
PFD | |
| | JohnA
Premium
join:2003-09-16
Pittsburgh, PA
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by ProFiOSDude : Looking at past posts, some people were still be provisioned PPPoE as recent as this past Spring. FIOS switched to DHCP in mid 2006. Got some links? | |
| |
SquareSlinky
Premium
join:2004-05-25
Tampa, FL
·Verizon FIOS
·ViaTalk
| said by ProFiOSDude :Disconnect your service then establish new service. PFD the point was not having to disconnect and reconnect. | |
| | | 
darcilicious
Cyber Librarian
Premium
join:2001-01-02
Forest Grove, OR
·Verizon FIOS
·Comcast
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by SquareSlinky :said by ProFiOSDude :Disconnect your service then establish new service. PFD the point was not having to disconnect and reconnect. the point is that's exactly what a customer has to do if they initiate the change | |
| celtic
join:2001-02-08
USA
| I did a quick search. Looks like some Verizon regions allow both and users can switch by changing their router setting.
»[new technologies] DHCP is up and running
Why can't Verizon arrange this for customers wishing to change? | |
| |
More Fiber
Premium,MVM
join:2005-09-26
West Chester, PA | Re: Anyone sucessfully switched from PPPoE to DHCP? That post was from 2006.
As was stated in an earlier post, VZ stopped converting users from PPPOE to DHCP. | |
| | | celtic
join:2001-02-08
USA
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by More Fiber :That post was from 2006. As was stated in an earlier post, VZ stopped converting users from PPPOE to DHCP. Yes ... in 2006 Verizon already knew how to allow an account to use either PPPoE or DHCP without closing the account for 24 hours and then placing a new order. | |
| | | | meb
join:2002-12-12
Potomac, MD
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by celtic :said by More Fiber :That post was from 2006. As was stated in an earlier post, VZ stopped converting users from PPPOE to DHCP. Yes ... in 2006 Verizon already knew how to allow an account to use either PPPoE or DHCP without closing the account for 24 hours and then placing a new order. Anyone know why Verizon stopped the general conversion to DHCP? | |
| | 
NY Tel
Premium
join:2004-04-09
Smithtown, NY
·VOIPo
| I think the clarification here is that all routers will allow you to switch from PPPoE to DHCP and back, but if your line is not provisioned for one versus the other, you will not connect to the network.
I had the original DLINK and all it kept doing was "searching for DHCP" every 15 minutes but I was still on PPPoE.
Well needless to say, it never found DHCP because on my provisioned line DHCP does not exist,only PPPoE until big Red changes it at their end. | |
| | | 
birdfeedr
Premium,MVM
join:2001-08-11
Warwick, RI
·Verizon FIOS
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by cbrain :And here is a link to some clown that attempted to switch in January 2007 and failed. » [northeast] PPPoE to DHCPI spoke with an 'elite' rep that understood what I wanted and said "I wouldn't want to be on PPPoE either." He did a quick check and called the order processing department, explained what was needed then transferred me in. The order rep had a question and put me on hold. Some time later a new rep picked up and didn't know ... Good Lord, two-and-a-half years later you're still trying to get it done the easy way? Their response is the same now as it was then. "Maybe, but we need to really break your account apart. Let's see, 2-lb. hammer or 16-lb. sledge. Hmmm."
Your style hasn't changed much in all that time either. I'll give you at least double points for consistency, and throw in a shot of respect usually reserved for heroic persistence. | |
| | | cbrain
join:2000-05-21
Silver Spring, MD
·VoicePulse for Bus..
·Verizon FIOS
·Comcast
·Future Nine Corpor..
·VoiceStick
·Packet8
| Re: Anyone sucessfully switched from PPPoE to DHCP? said by birdfeedr :...Your style hasn't changed much in all that time either. ... I have a static IP.
Bottom line ... Verizon could add a customers credentials to their DHCP server, user changes router settings and is on DHCP with minutes of down time. Confirmed by 3 senior techs over 3 years. Verizon has like a firewall between order processing, billing and tech. Tech can't do anything without an order. Ordering doesn't have a "line item" for this change so it can't be done.
This leaves the account close then open a new one scenario ... but Verizon can't schedule a close and re-open in 1 order, and, can't open a new account until the old account is closed. This can add days of unpredictability to this transition. Every account change appears to be "temporary" for 30 days. Probably in anticipation of the expected screw ups. Not a bad idea except when trying to kill an old connection so the new connection will come up on DHCP. Verizon promised me this early this year. One day down turned into 4 and the account came back PPPoE. The response was basically Oh well ... we tried, and because it wasn't in 1 order anyone following up couldn't see what we were trying to accomplish.
I tried placing an order with a FiOS re-seller last week. It appears the order won't take with Verizon because I have current FiOS.
My options appear to be try another account close and re-open, or go to Comcast and close the Verizon account for at least 2 months. A much safer bet. For the past 2 weeks I've been trying to get a commitment that if the account comes back up PPPoE it will be treated as an incomplete order and escalated in the same process. I also want a limit to the down time before escalation. I get a lot of sympathy and understanding, but no action.
Back in 2005, I was watching FiOS and probably would have eventually ordered it. I like technology but aim to be the 3rd or 5th on the block to try something new. My Comcast inet and TV were working well but I had a billing issue Comcast was being stubborn with. After I placed the Verizon order I resolved the Comcast issues and got retention pricing that was lower than FiOS. FiOS worked and I kept Verizon. If I order Comcast and it works, I won't cancel them just to get back to a company that failed to make allowance for my needs.
Both Verizon and Comcast spend a lot of advertising, promo and direct mail dollars to get and keep my account. Verizon will make at least as much effort to disconnect me now and re-connect me later assuming I come back. Why not eliminate the middleman?
Below is a quote from my Comcast review ... it could be written for Verizon.
" ******* 03-28-2005 ***********
Last week I discontinued both Comcast internet and video. My services have been reliable since my 4-2003 review. Comcast's retention department had me on an good price promotion, less that the services I replaced them with. I simply grew weary of dealing with Comcast.
...
Considering the great network Comcast currently has, I hope they can come to grips with these issues and learn to deal with their real customers, end users. At the very least, if they do learn, they may provide competition to help keep Verizon on its toes."
»/comment/25414 | |
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JeepMatt
Delaware Fios
Premium
join:2001-12-28
Wilmington, DE
·Verizon FIOS
| Re: Anyone sucessfully switched from PPPoE to DHCP? Back when I got FIOS Internet installed in May 2006 - I was set up on PPPoE...
A few months later - all I did was go into the router and changed the setting - i've been on DHCP ever since.
No account changes, nada - all just in the router diagnostics pages...
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"ONE team - ONE city - ONE dream!!" | |
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tp0d
yabbazooie
Premium
join:2001-02-13
Carnegie, PA
clubs: | Re: Anyone sucessfully switched from PPPoE to DHCP? Dude.. place a new order for Fios, as APT#2. prolly need a diff name, but may not be imperative.
done and done.
-j
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if it aint broke, tweak it!!
currently on FiOS (kick aZZ!) | |
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