Kiwi
Premium
join:2003-05-26
USA
 ·Comcast
 ·Aristotle Internet
| reply to jbob
Re: Comcast Call Center down?
It's a strange world with Comcast, had to call again and was not ticked at all, just matter of taking care of things, yet again. The call went something like this (TN) "Just wondering if anybody called in a ticket on my area nod, just back from a few days off?"
"I can see that your down and has been for three days ( I was away 4 days) did you recycle the modem?" "Yes, a couple of times." I then told him that it seemed like my particular node area has constant problems as more than not the 'High speed' is less than dialup. We are both congenial.
"Holy smokes, your history looks like a comb." "Well, like I stated it's not great around here, wish the local Comcast would would clean the line up; it's a constant issue."
"Looks like only one person is off line on your node and yours is down and the rest are green." Sure, it's a false positive, I bet there is no activity on those green lights"  Seemed he agreed. This time I was back up pretty quick though, around 30".
People take offence easily when the word Comcast is brought up, but few seem to realize that from node to node it could be night and day for service. Obviously, I live in a low-care-local-state in regards service.
Oh,well. |
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Kiwi
Premium
join:2003-05-26
USA
·Comcast
·Aristotle Internet
| Follow up, finally got Comcast out here to look @ the line after going down again today. Turns out there a few blocks of Squirrel food called Comcast high speed line; they changed out some line but have to spend the day tomorrow completing the other 3 miles of gut rot.
I wonder, anybody ever thought to suggest Comcast lineman use something like a 1 1/2" plastic pipe cut to around three feet at the really bad Squirrel traffic areas? Can you imagine a Squirrel on a barrel roll, anybody |
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Kiwi
Premium
join:2003-05-26
USA
·Comcast
·Aristotle Internet
| Sorry to abuse your starter jbob. On the whole I have always had the opportunity to speak up for the fantastic service I have garnered over the last twenty years, in line with the techno for the day.
I'm not particularly happy with the local support from Comcast, recently I have found the 'Neighborhood' have all expressed concerns and have been brushed off for the better part of two months. Granted the Squirrel population caused a problem, but that should be part of Comcast's contingency and should be able to see this problem readily from the equipment on their end and heed the multiple calls.
On Comcast's part finally today the internet is @ 2/3rds of what should be available, but that's a HUGE markup from the last four months of dialup speeds. I wonder what it actually takes to get some response on a local level problem to satisfy a problem area, four months seems pretty lazy and I would not state that had I been the only call in.
The TN support group who take the calls for NLR,AR are receptive, seems difficult to push past into a local reality though.
Anyhow, I guess those in privileged areas should be thankful...LOL
Cheers |
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